The people are rude, the parking lot looks like trash, sometimes only two people are there at a time, they never have what we want, the food is mediocre. Not very good ambience. read more

Terrible worker they were rid they gave me coke when I asked for Dr Pepper and didn't put the right stuff on my burger

I love Wendy's! I don't go much because I am trying to eat less fast food but this is still one of my fav places. All because of that baconator. I do love Impractical Jokers so it's still neat that I found out about this from that show but the burger itself is so good I forget about where I learned it. The Baconator is incredibly filling, especially with fries. The Son isn't as good but doesn't overstuff you as much as the original so sometimes I go for that. The spicy chicken nuggets are rather tough and just ok. But the grilled chicken wrap in the kids meal was surprisingly tasty. To Try: Chicken Tenders S'awesome Burger Chicken Burgers (three kinds) Baconator Fries To try: Sm seasoned potatoes wedges (breakfast only) Loved: - Baconator - Berry Salad - Chicken Tenders - Frosties - Grilled Chicken Wrap (children's menu) - Grilled Chicken Wrap (adult's menu) - Sauce: Sides of S'awesome - Spicy Chicken Nuggets - Strawberry Limeade Liked: - Chicken Nuggets - Son of Baconator - Triple Baconator Ok: - Jr. Bacon Cheeseburger - Nuggets: Garlic Parmesan Dislike: - Creamy Sriracha Dipping Sauce - Drink: Cherry Cream Soda - Drink: Dave's Cherry read more

Started working in the area and was delighted to see that this location was literally 2 minutes away! Perfect, since I love the breakfast menu! Every time I've tried to order they ladies (though very nice) come on the speaker and say they won't open until 8:15 / 8:30. Google says they open at 8. They should be ready and prepared for guests to start arriving at 8. Maybe they need to come in at 7 to better prepare themselves because frankly I'm tired of Chick Fil A! read more

Love Wendy's, but this is the absolute worst Wendy's I've ever been to. They need a new management and people to run the place because it does not run correctly. read more

I arrived ten minutes before this location opened. I waited until 7am to place my order. I was told they needed ten minutes to get ready. This is crazy. This location is never ready to serve on time. Their quality of food is poor. Won't be going here again. read more

Service is at the bottom of the bottom. Rude manager. With a bad attitude. Plenty of other Wendy's you can pick over this one.

The young lady who served me was very good; however, fresh and juice were nowhere to be seen.

Dear Wendy's of Collierville, I've missed you. It's been 4 years since I stopped visiting you because your food and service wasn't great. Tonight after trying another Wendy's elsewhere, I'd like to give you guys another try. I started writing this review before going to you. I wish you luck. Update: not any better :( read more

Spicy chicken sandwich was yummy. Fries were appetizing. The space was nice and clean and so was bathroom. I happened to dine there at a slow hour (2:30ish pm) so service was fast. Overall I was content - but note that this all comes from someone who doesn't cook and who doesn't dine at fancy restaurants! read more

FOOD POISONED! I came here Sunday at around 7:30 pm and got a $5 biggie bag with a baconator fry. The baconator fry had old cheese which led to me being food poisoned and throwing up over 15 times that following morning. had to leave work after only 3 HOURS, because I threw up AGAIN. Not only did y'all play with my life yall played with my MONEY! Anyways after I left work I went straight to the hospital. PICTURES OF ME IN THE HOSPITAL INCLUDED. Nasty a$$ food don't come here!! read more

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I had lunch at this location over the weekend. Fries were hot and delicious, frosty and service were both good. Dave's double was bland, warm. Will not order again. read more

Took them 15 minutes to take our order and got told to park and wait..so I waited for 35 minutes and just left without my food. I never have this problem with any other Wendy's. Just this one. Our order wasn't even right!!! Very displeased and will not be revisiting this location again! read more

Wendy's - Drive thru parking lot - Burgers Near Me - Collierville, Tennessee

So decided to give this location one last try. Suckered by commercials. True to form they inform me at the drive thru they cannot take orders for 20 minutes. Fine I wait 20 minutes as I watch a few people walk in. Only to be told "we can't take orders for another 30 minutes". Their excuse? Manager is in jail and we were supposed to get off work an hour ago. So they don't want to work. This location is a complete joke. AVOID. read more

I ordered four 6 piece spicy chicken nuggets and one 10 piece, when we got the bag there were only four boxs instead of the 5 we ordered, when i told them the older lady working there tonight, porcesseds to yell "check the bag" i did, they did not appear, she takes the bag and walks to the back saying "i know how to count", after a good 3 min walks back and says the red boxs are the 10 piece, and hands me a bag still missing one of the boxs like before.... i waited for them to open the window again but she just started rolling her eyes so I said it was fine after letting her know and left, but to mess up not once but twice and blame me for it was very rude? I paid 28$ for 20 nuggies read more

Went through drive through and asked if they had the new shake and a guy in the background said yea it's on the sign. I said ok and then the lady was rude and asked what else do I need. Very rude service. No wonder it was empty at lunch time on a Monday. read more

Always a long line in drive through around meal time. Food is fine but I don't know why it takes so long to place an order in the drive through. Spicy chicken wasn't spicy at all. Enjoyed the baconator. Frosty machine always seems broken. Napkins were the hand towels used in the bathroom last time we went. Not sure what happened. Love the baconator. Have had 3 in the last 2 days. But they're really short staffed at this location. Do not make the mistake of going inside and ordering if the drive thru line is long. I repeat do NOT go inside and order thinking you'll save time. Even though the line is out to the road (which it typically is during lunch and dinner), it will be much, much quicker going through the drive through. There's only 1 guy working the counter and the drive-thru is their priority. They'll take one order inside and then go help deliver about 4 orders in the drive thru. Then he'll come back and deliver 1 order inside at the pick up counter. And then do some more drive thru orders. And then come back and take another order inside. And then the cycle repeats. Customers inside were getting curious. I honestly thought a fight could erupt as the guy behind me kept telling the manager to get back to the counter and take orders for the inside customers which he refused to do. The one advantage of going inside of you're free on time and like to drink sodas is the refillable coke machine. I feel sorry for the guys working because they're busting their behinds working. But the construction workers come here because it's supposed to be fast food and they have a limited lunch break so I get when tensions are high. Free WiFi (working) inside too. read more

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Got another our system just went down after waiting for 20 minutes. Fire these idiots please

Barely functional, can't even go inside, at least most of the time, and the food was room temperature.

Yet another frustrating experience at Wendy's to report on. Not sure why I tried again but i did. At least this time I actually got served. However, the two large Frosty's I ordered were unavailable. The employee's exact words were "we ain't got no Frostys". So no Frostys for me however i was still charged for them as i ordered on the app. I thought my chances to actually get food were better if i did it that way. Just like the giant open til midnight sign out front that obviously means nothing, there is another sign that says strawberry frosty is back! But I guess much like the open til midnight sign thats a lie cause you can't get one. The employees appearance also left a lot to be desired. They all appeared to be wearing dirty uniforms and just generally looked unkempt and unclean. No wonder this location has such an awful reputation around town. If i were Wendy's corporate, i'd shut this down until it can be brought up to where it needs to be. Ordinarily if i were overcharged anywhere else, i'd attempt to have that corrected. However, i'm so disgusted by this place that i'll just let it go. I no longer wish to bang my head against the wall. I'll just cross this Wendy's off my list. read more

Service is terrible restrooms closed keep losing order mean employees make feel like it's customers fault always

The reviews are so low, but this Wendy's location rarely misses. Their fries usually miss, but everything else is usually great. read more

Wendy's - Pretzel Bacon Pub Chicken - Burgers Near Me - Collierville, Tennessee

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After waiting 15 mins at the window to receive our 30.00 dollar order, we were stunned when we told the worker at the door we were missing some items. Instead of just politely bringing us the 2 missing items. Everyone in the whole work place made their way to the window to open it and close it. Everyone seemed upset that we were asking for the things we paid for. The manager (with the thick glasses and was wearing no mask at the time) pretended to listen but quickly got an attitude and gave us sticky ketchup. The cook (with the fake AirPods, sweaty face and mask that only covered up his taco meat beard) called us hoes because he forgot the chicken nuggets and small fry out the bag. While waiting on our food... we watched him grab a drink and drink it right in front of us with the same gloves!!! Come on now it's Covid-19!!! We are from Arkansas and I just knew coming to Collierville was gonna be a great experience.... Too bad this Wendy's makes the whole city look Bad. read more

I decided to visit Wendy's for lunch due to the fact it was close to the stores I wanted to shop at like Sheffield Antique Mall Dollar Tree & had to pick up a few tools at Harbor Freight. So I figured eating at Wendy's would we perfect and Central to everything I had to do. I proceeded to walk into the store decided I wanted to dine in. The lobby was ok but thought it could have been a bit cleaner and trash cans a bit more maintenance and emptied more often. I walk up to the counter looked over their menu on the wall. It was reasonably clear but I do got to admit they could upgrade their menus so some customers are able to read the things that are usually printed smaller. The girl who took my order was friendly had a positive attitude & did everything to make sure my order was correct & came out in a swift manner & prepared adequately. I got a chili potato and a single. My chili was average despite cooked at the right temp I couldn't say a lot for the single it's ho hum as usual with the same luke warmth I recieve everytime they seem to keep the potatos warm though and aren't hard when they come out of the heat draw. I'll still come back as it's convenient decient yet average food and average dining experience. But I do love the fact they have the soda fountain where you can flavor your soda how you like it. But I really don't expect much from a majority of fast food restaurants as they just exist for customers to get a meal on the go. What you pay for outside of the $4 meal it's overpriced & not worth the $6+ for a combo. But that's my 2 cents you decide for yourself. Be sure to like on FB & tell a friend Wendy's Collierville https://www.facebook.com/Wendys714WPoplarAve/ read more

Coke tastes bad ! Has a cherry like flavor. I'll go elsewhere for my burgers. Only positive thing, the drive through line moved good. read more

Wendy's - I quit coming because the drive thru line moved so slow and the coke tastes bad. Line moved good. But my coke tastes bad. - Burgers Near Me - Collierville, Tennessee

THIS IS THE ABSOLUTE WORST WENDYS IN THE WORLD!!!!!!!!!!!!!!!!!! The people that work here do not care about their jobs nor their attitudes towards PAYING customers. This Wendy's should be shut down because of how nasty the restaurant is, how rude the employees are and the lack of effort and competence of the workers. read more

Worst. Doors locked at 10:54am on a Friday and sign says dining open at 9am. Lazy people who don't want to clean the restaurant so they just lock the doors to patrons and offer drive in only. Hope corporate reads this! read more

Best Wendy's I've been to since arriving in Memphis. I've been reading some of the other reviews and I'm not really surprised, so I guess I came to this location on a good day and got lucky. The employees were nice and the service is fast, so that's great in my book. Hopefully they can keep my five star rating up. read more

My expectations are pretty low for fast food, so you can imagine how bad it had to be to give a review like this. Went through the drive thru last night around 9:30. Just a snack I thought! Bought a Jr Bacon Cheese Burger and a small chili. Not only was it room temperature, it was room temperature of a highly air conditioned room! Impossible for the cheese to melt on the burger, and the patty was actually thinner than the bacon. (Think White Castle or Krystal thin.). The chili was disgustingly cold, as if it had been sitting out all day, without any heat applied to it. read more

I just made this Yelp account to post this review. I've known about Yelp for ages, and have had pretty awful experiences before, but my God does this Wendy's location take the cake for worst fast food spot in the 901 area. You're better off taking the time to go to the Germantown location than this dump. The food is fine, don't get me wrong. The problem is the people working there. If there are 4-5 cars in line, find somewhere else to go because you're looking at a 25 minute wait before you even place your order. They're slow, unprofessional, and rude. It's almost like it's your fault that they don't have any marketable skills and are working a minimum wage job. They won't look at your or speak to you. They're mad at the world and it's all your fault. If you just need to have Wendy's and you refuse to go to the germantown location, then you better bring some granola bars or something, because you're going to be camping out for a while. read more

Officially the worst Wendy's I've ever been to. The guy taking order is very rude. Has a major attitude problem. Clearly this Wendy's is trash since it doesn't even have two stars. Y'all really need to have a serious talk with your employees. read more

Always get rude customer service at this location. Today, I ordered two items. Pulled around and the attendant at the window did not speak to me and just shoved the items into my hands, took my cash, and slammed the window. I was waiting for my change when she opened the window back up and rudely said "WHAT?" and before I could respond, she said "you want your two pennies?" I said "umm yeah?" and she huffed and rolled her eyes at me like she couldn't believe I would waste her time over two cents. Most places if I was asked if I needed change I probably would decline, but as rude as she was being, I wasn't about to leave it there. Very disappointed, but it was a solid reminder of why I haven't been to this location in years. read more

Of all the fast food places, this Wendy's always seems to hire the most ghetto workers, have the worst service, and never has the product. They're always out of everything, workers are more concerned with their cell phones and fake nails than actually working. Wendy's is know for their chili, so, kind of important to know how much you sell and what you need to order, but, I ordered a burger, chili, and fries - and they only thing they had was the burger. How does a fast food chain run out of French fries? Management, workers, and franchise owner a completely clueless here. Restraint it always dirty and despite being overstaffed (always people standing around) never seems to serve quickly or correctly. Wendy's corporate should really step in here and stop letting this franchisee damage their brand. read more

Service is very very slow, if they are serving at all. Constantly out of items, morning afternoon and evening. Salad comes with no blue cheese crumbles, grilled chicken was very yummy, lettuce pale. Obviously a big problem is not having enough staff. Hope things get better for this location soon!! read more

Burgers overcooked, buns stale. This place has gone down hill gradually for years. It was one of the best burgers in cville at one time

Do y'all even try anymore? No one for sure reads tickets at this place. Every time without fail I request no cheese on my sandwich. AND THERE ALWAYS IS CHEESE. I don't understand. You have to "do" an action to place cheese on the sandwich, JUST DONT ADD IT BRUH read more

We used to love Wendy's but the service here is horrible! ! We literally sat in the line for 30 mins the other day . It's consistently bad and the orders aren't always correct. We love the food but management needs to hire some folks or fix their broken processes. We took our business elsewhere. read more

Worst experience at the Wendys. Walk in cashier walks away from the register. I didn't make a big deal, figured she was helping put the guy in front of me order together. NO! She just leaned on the divider. Then someone had to let her know I was there (she saw us walk in, it wasn't packed AT ALL!) She came to the register "I'm ready"...placed my order, paid. Then, she walks to make my lemonade, but not before SCRATCHING UNDER HER BREAST! Yuck. Flies all over the restaurant, I covered up my own bag as they left it open. This was the second incident. The first time, I just so happen to ope my son drink and it was hair in the cup. I chalked up as a simple mistake and got a new one. BUT TODAY, the attitude was disgusting, restaurant disgusting. Didn't make a scene but will NOT be returning to the Collierville location for sure. read more

Without a doubt the worst Wendy's ever. This location needs to be bulldozed and just start over in Collierville. Absolutely horrible. The floor is always slippery, the service is always slow, the carpet is old and moldy, the drive thru takes almost 30 minutes to even get a drink. Oh and the employees are just flat out rude. If you have been starving for 2 weeks and this was the only place to go, I would try insect infested dirt first. At least then you would get your meal. read more

Worse Wendy's experience of my life. Longest wait in fast food I've been in in a while. People behind me were leaving left and right. But I was craving a grilled chicken wrap. So I waited. Order a 4 for 4. They they gave me crispy chicken grilled wrap, soggy French fries, the wrong sauce, and a soda. Will not return. read more