Placed an order for pick up got home. Food was cold. Fries were cold. There was no Zax sauce and we did not get our drink.. called to find out what could be done. They wanted to me to come back to pick up my Coke and sauce after I was already home.. poor customer service won't be visiting the store again read more

My go to place when on Central Avenue in Summerville. Food is fresh, hot, well cooked. Staff are amazing for the work load they have! Inside dining is clean most of the time. No complaints read more

Steven was the absolute sweetest. always a very busy location. but quick and accurate.

Always good food. The order is always fresh and hot. The drive-through can be a little slow but in the end it's worth it.

Zaxbys is pretty local for me. The long lines though especially in the drive through can take a while. Food is always hot and fresh. 8/10 recommend. read more

If I could give 0 stars I could. I came here and they weren't busy at all. They were out of ketchup, napkins, and plastic silverware. They could care less. I ordered a kids meal and it's supposed to come with cookies and we had to ask for them. We had to get "napkins" in the bathroom aka paper towels. I don't understand how management can be that bad. If you were truly out of these things why don't you just go to costco or sams and get these things? I complained online and a "manager" wrote to me and apologized using horrible typos. We only stopped here because were on the way home from the beach. read more

Well the problem is 2 fold. The Zalaids are cut back. The chicken is also much less. Not only do you get screwed; it's on content and prices increases.. we used to love it, not now. read more

No vegan options. A lot of people would eat there if the menu was more representative of the people in this area there's quite a few vegans and we'd like to eat too read more

This place needs to hire more staff soon, everytime I come here the line is a mile long because everyone has to wait 20 mins just to put an order in. I'm always here in line for at least 45mins, at this point it shouldn't even be called "Fast Food". read more

Literally was missing over 20 dollars with of stuff from my order. Didn't even give is any sauce.

This was my first visit to Zaxby's: I was appalled by the lack of courtesy, job knowledge, and common sense most of the employees displayed during my visit. The one (and only) cashier could not process in-person orders. Rather than asking for help, she took a phone call, walked to the back-of-house area, and left the front counter unattended for several minutes. This left those of us in line waiting for her to return as no other employee bothered to fill in. Door Dash drivers were ignored. They had to figure out on their own where to pick up deliveries. Employees were simply not interested in helping. When an order was ready for pick up, employees screamed (yes, screamed!) out the names and order numbers throughout the restaurant. Not over a PA system: a person -- screaming. Guests were visibly laughing, shaking their heads, and at a loss with the unprofessionalism displayed by these employees. My order was filled incorrectly. So much so, it did not resemble anything listed on my receipt. I gave up! Zaxby's, I won't be back. Your staff oozes resistance to gracious behavior. read more

Probably the dumbest group of workers I've ever met in my entire life. No organization , tons of people in line and everyone's orders seem to be wrong. Manager sent the dude about to take my order to go fill up two drinks in the lobby. What a joke of a place. read more

I usually love this place but the last few orders I have picked up have been really shitty. I am done paying premium prices for have ass slapped together crap. I ordered the bacon ranch chicken fries and it literally came with no bacon, no ranch, a tiny sprinkle of cheese, a half of a chicken tender cut into chunks and French fries. Boy I got hosed. I am so tired of getting shitty quality. It's time to just stay home and make it yourself or go to sunset pizzeria where it's better and cheaper. read more

For fast food very good! Good wings and salads. Restaurant clean and steady business.

I placed a large order for boxed lunches that included a sandwich and 2 sides. The food was great, as well as the ordering process. I would definitely order again! read more

Awful food. Everything was cold after waiting over half an hour for food. Pathetic customer service. Zaxbys intentionally doesn't have phone number to call because they would get so many complaints read more

Always check your order because it's never correct. If you can find a time when this location is open, and you're willing to wait at least 20+ min in the drive thru, you will end up with chicken, but who knows if it's the kind you ordered. Or the amount. I ordered an 8 piece boneless meal deal and fried pickles. Got home...no fries, only 5 boneless wings..and the pickles had no breading...literally just a pile of hot pickles. This isn't the first time this location has messed up an order but it will be the last for me because I won't be back. read more

I used the app and ordered online. Got to the store at the time that the app said to show up and my food wasn't ready. No problem I then stood there by the mobile order pickup spot and not once did ANY employee ask me if I needed to order or if I was waiting on an order. every employee should be told how to provide simple service to customers read more

Ordered 10 boneless wings and some mushrooms. Sat down and waited 30 minutes. No food, no explanation. Walked back to the counter and watched people all getting their orders. Cashier/order taker asks if I want a cookie for waiting. Lol. I said "No I'd like a refund." I can't wait forever for lunch, I have a job. Manager comes out and processes my refund, and no apology from anyone. Wow. Never spending another dime there. read more

Honestly, I think that a lot of the reviews for this location are way too harsh. This establishment is understaffed and the employees often seem overworked, but despite that, I've had fairly consistent good service. I often have to wait, but never very long. I'm a regular here and the food is usually consistent and I recognize most of the staff as friendly. Seems like many of these reviewers just don't have much understanding towards the strained restaurant business these days. I say give them a try! read more

Zaxby's serves up some pretty good food. Setup as a fast food joint but all the chicken is real, no composite patty type junk. The variety and the fact that you get SO much food for your money. Inside the location is quite well kept and the service was fast and friendly.My chicken sandwich (kickin) was crispy and moist the fries good. I like the Texas Toast and the Cole Slaw was really good. Favorite thing there is the Kickin' Chicken .. In a pinch, when I need to grab a quick lunch and go, Zqxby's will be in my top 3. read more

Great curbside through this covid time, also great customer service at the drive thru window and speaker. I have been here twice and both times the food was delicious! Fried mushrooms, chicken strips, and fries. Love the coke products! read more

Bluffton, SC store Incomplete order at drive through. Very poor contact reporting service. Phone service didn't work. All around poor experience. read more

Zaxbys - Fast Food Near Me - Bluffton, South Carolina

Not sure what's up with the Zaxby's restaurants as we've came farther east/southeast. Dining rooms are closed, hours of operation are all over the place. I can't believe it's a lockdown thing since the other fast food places have their dining rooms open and business hours are relatively stable. Not sure what's up but if it's a labor thing they need to pay better or get their managers on the ball. Still enjoy the Southwest Zalad when I can find one open. Giving them two stars due to the service and inconsistencies of operation. read more

Today not good. Everything double cooked as if they refried everything. Normally good. Not today. Understand there are challenges due to virus but will wait til they figure it out read more

Going through the drive through today for a quick bite. ordered: fried Cobb with the chicken and bacon on the side (I'm vegetarian and told them so when the repeated it back to me "so... meat on the side?!" Like it's unheard off). I also order tater chips. Received: Cobb salad with bacon on it and the chicken on the side. Also I received BUFFALO tater chips. They apparently couldn't listen enough or pay attention enough to the girl who took the order who was kind enough and placed a "ASK ME" on my order so the cooks knew what was up. But she failed when she charged me $2.00 more for buffalo chicken dip when I a. Didn't ask for it and b. Can't eat it. Tried to call the number listed and no one picks up, just rings and rings. Two stars because the girl who took the order attempted to make sure I had a decent experience- it just fell short read more

Zaxbys - Fast Food Near Me - Bluffton, South Carolina

As someone new to the east coast Zaxby's has quickly become my favorite chicken. Hot fresh food, in a very classy dning area. Tile and marble restroom counters. I love Zaxby's... read more

Employee with Wanda (from Holiday Heart) wig caught a nasty attitude because I went to get a small cup for my doordash order after I tried getting her attention then tries to "check me" even after showing her the order. Man please with y'all cold food. read more

Service is terrible. Waited in line for 10 min and then was instructed to parking space and waited another 10 min.

The food for Zaxby's wasn't terrible, actually one of the better locations I've been to. The service from one particular employee was horrendous. Whomever was working the drivethru at 7:15 this evening needs a lesson in friendliness. The line was long and the person in front of me would not scoot forward enough for me to get to the speaker. The girl said "Thank you for choosing Zaxby's" twice to my headlight. When I was finally able to get up to the speaker, there was silence. Then finally "uh, order when ready." Said in an extremely snotty tone. As I ordered she was rude and very short with her responses. Instead of "what drink would you like" ... which by the way I was stating my drink with my meal when she would rudely say "drink?"... it was just poor customer service. When I got up to the window, the guy helping me was nice and I noticed the girl who was working the speaker going to the fries (I believe, fries or some other sort of food in that area), reaching in with her hand and grabbing one out and eating it. Kind of gross to see. read more

We have been to this zaxbys multiple times but haven't been here in a while but when we came back the lady taking the order thru the drive thru was being really rude and was rushing us with our order. I will not be coming back soon. read more

The district manager today was the most sweetest and outgoing person! They are short staffed and wrapped around the building with cars but he kept a smile on his face and was very welcoming. We had a short conversation while ordering and I could of not been any more impressed. Thank you for such an great experience I will be coming back read more

Once COVID hit, they shuttered the dining area and as of this posting, they have not even made an attempt to reopen it. Never going back. Not ever. read more

ABSOLUTELY TERRIBLE EXPERIENCE. We ordered our food on the app and then when we got there they said it wasn't ready and MADE us come inside to get it snd then they made us make our drinks but everything we wanted they were out of on our side and refused to fill it up on their side. And then I saw one of the workers drop our boxes of food and they picked it up and put it in the bag and handed it to me. I refused but they wouldn't remake it. NEVER GOING BACK. WASTE OF MONEY. read more

1st experience at this Zaxby's and I was very impressed. I'll start by saying that I am giving 5 stars not just for the food, but for the quality customer service. I used the drive-thru and ordered my meal. When I got to the window, I realized that my food was more expensive than I expected and found out that one of the items was more than I anticipated. I regretfully was one of those terrible customers who asked to cancel the item. The lady at the window was very nice and agreed to refund the item. As if that wasn't nice enough, she then offered me the item anyway since they were already made. This is the type of customer service that makes a good business and makes customers return. I will definitely be returning to this Zaxby's and want to thank the nice lady at the drive-thru window. Happy New Year to you too. read more

This is a great spot to eat if you're in a rush. I got everything I needed in less than five minutes. Everyone was kind and doing their job right. Food tasted great and fresh. I don't have any complaints. read more

Pretty basic establishment. Been here twice and used the drive through each time. The first time I got a basic chicken salad and it was just that: basic. It wasn't anything special but I wasn't really expecting anything special either. I did go back to get a banana pudding milkshake which is only available for a limited time I believe. I have a fondness towards all things banana pudding so it was delicious. My wife loved that also. Can't say much about the rest of the menu, unfortunately. read more

Zaxbys - Banana pudding milkshake. - Fast Food Near Me - Bluffton, South Carolina

You can pick up orders inside and deal with money, touch the counter and other stuff but they won't let you wash your hands in their public restrooms and that's a Very very bad sanitation practice read more

The food was consistent with most Zaxbys but service was very slow. This was because the poor girl up front was all by herself taking orders and calling ready orders out. The food is quite expensive for what it is and make sure you get a "meal dealz " if you want a drink. Platters do not come with drinks. Sauce is extra and ice water is extra. Food was good read more

Great service, classic food selection, fast and friendly service. Will definitely come back and recommend to others.