My experience at ELEVATE Spring Crossing, run by Zaremba Management, has been incredibly stressful and disappointing. I would strongly advise anyone considering this complex to look elsewhere.
From the beginning, there were issues. For months, I had to endure a constant, loud beeping from a dying smoke detector in the garage below my apartment. It was incredibly disruptive and made it difficult to relax in my own home. The management was unresponsive and dismissive of my complaints. It took another resident advocating for me to finally get them to fix it, and then the same problem started happening down the hall! This showed me they don't really care about addressing problems or the residents.
The worst experience was when they destroyed a lot of my stuff on my balcony. Apparently, they'd sent an email about painting the balconies, which I didn't see in time because I was dealing with a lot of stress. Instead of even calling me, they just went ahead and ruined my things with paint. My balcony was my peaceful space, and coming home to find it and my belongings wrecked was devastating. The manager's response was to tell me to send pictures, and then she completely ignored me. No apology, no attempt to make it right.
To add insult to injury, they tried to charge me $50.00 for a standard pet flea treatment fee when I moved out, even though my animals are emotional support animals with proper documentation. It feels like they're just trying to squeeze every last dollar out of residents. I have reported them to HUD, Fair Housing, and have also left a review with the Better Business Bureau.
It's clear that ELEVATE Spring Crossing takes advantage of residents who may not have the resources or time to fight back. I even considered taking them to small claims court, but the cost of filing ($110), the time off work, and the added stress were almost as bad as the original issue. I was only disputing $280, and the process made it not even worth it.
To further illustrate their inconsistency and unfair practices, my friend moved out at the same time I did. She left her apartment in significantly worse condition - no cleaning, nails still in the walls - yet her move-out charges were drastically different from mine. They claim these charges are individually based, but the math simply isn't adding up.
Living here has been a nightmare. The lack of communication, the disregard for my property and well-being, and the unfair charges have caused me significant stress and financial loss. Please, please consider other options before you make the mistake of moving here. read more
