Previous tenant I loved my apartment even though it was by the train tracks I t was ok I am hoping…read moreto return to AIY for my future home

Terrible management. I had a viewing scheduled for 1pm today (7/31/2023), I arrived 15 minutes…read moreearly, walked around, waited, called 6 different numbers, emailed, and asked residents. No one answered. I waited 15 minutes after and then left. I get a call an hour later after I walked 30 minutes back home asking of I could come back tomorrow...as if I don't work or have other things to do. Ridiculous

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

I just phoned the office and the man that answers the phone just hung up on me. Very unprofessional.read more

I don't think that I could ever say enough good things about them!! At 39, I've rented for my…read moreentire adult life (ACROSS THE COUNTRY), and hands down, they're the best company I've ever rented from. I moved from out of state--at the VERY last minute--and the process was as seamless as could be. And I'll tell you, my apartment was WAYYYY nicer than the pictures Kim sent me (she's amazing), and bigger than I thought. For as many times as I've toured properties and been picky, I really, REALLY lucked out here. It made me think I should always leave my choice until the last minute. I've lived here for 3 years and I'm beyond sad to say goodbye. I'm moving out-of-state for a new job, but if I was staying in town, I'd want to stay with them. Maintenance is top-notch, too!! Not only do they respond 24/7 and keep communication going, but they make sub-contract work happen IMMEDIATELY. The times that I had an issue, no matter the size, someone responded damn near instantly, and for the times there was a bigger issue, solutions to those problems were implemented before I even appreciated it. Their plumber is so great, he's apprenticing someone and my half-awake self listened to him explaining the history behind a certain piece (while not wasting time working). That's so cool. You could never go wrong renting from Winwood Properties. To put it another way, will you be treated as though you're valued and important by every employee of Winwood Properties?? The answer is 100% yes. When you're looking in the CLE/Edgewater/Lakewood/Cudell area, look no further. (I'm not even getting paid for this. Ofelia, Kim, and Mike are just that awesome. Trust me on this, and thank me later.)

This was a horror from start to finish. Under contract in January with 2 properties and since April…read morewe heard "2 more weeks" for EVERY week until June. We finally closed on property one in June and then property two was at a stand still with the construction team being removed and replaced. The worst part was that Rose had contacted our lender, insurance etc saying we're ready to close on property #2 but then within days, turns out they weren't ready and 3 months later they were still "almost ready." As of this writing, it has been 15 months since we first went under contract on this property and it is still showing that is not yet been sold. Having our money held up on this property for 8 months significantly got in our way from moving forward with our investments and despite our efforts to communicate with Rose, she would nonchalantly reply like it was no big deal. The property we DID close on, was a mess. Bad tenants placed with an explanation of "we manage properties, not people" yet you are the company that screened and placed the tenants into the property. To this day, there were still documents missing that we never received - including several requests to Rose to send us photos of the completed repairs. We had significant repairs every month that the tenants were moved in. Our assumption is that they rushed the house to be ready as we were under contract in January and tenants were "placed" but the close date of the home kept getting pushed back that resulted in several repairs. Jessica, was at least responsive when we had PM-related questions. We have since fired them as Property Managers, but 3 months later we're finding utility bills were never forwarded to us. One utility was completely unpaid for 3 months and we were unaware (didn't even know our account number). We found out because a new tenant was trying to transfer utilities to their name - we have yet to have this bill forwarded to us from Keller Williams. When they did forward us one bill in April 2022, it was past due on 02/22/22. It's a shame that Prosper Investments (formerly Prosper Cleveland) is recommended by Real Wealth Network and other investment groups, when our experience was nothing short of horrible. I think it also speaks volumes that you cannot search "Prosper Cleveland" on Google, yet investors and renters went out of their way to find them so they could provide reviews.

Shockingly slow and unhelpful. So obtuse that I'm not convinced this isn't an elaborate experiment…read moreto see how few emails a company can send and still be in business. Fairly early on I was emailing my POC who responded every 5 days or so and then he stopped responding. At first I thought little of it as he was particularly communicative anyway but after a month, I CC'd his boss who informed me (after another week of waiting) that my POC no longer worked there. No one had stepped in to replace him and I was left emailing the void.

They were very helpful the handyman Bob did a great job and I would like to thank Jam alsoread more

I am extremely disappointed with Progressive Urban Property Management. What I expected to be a…read moreprofessional, reliable management experience turned into a nightmare as a landlord. Communication was consistently poor. It often took days to get return calls or responses, even on time sensitive issues. More importantly, there was little to no urgency or effort when it came to collecting rent that was months behind. As the owner, I felt like I was the one pushing for action, instead of being supported by the management company I was paying. A major reason you hire property management is to protect your investment, handle tenant issues, and enforce collections. Unfortunately, that did not happen here. The lack of follow through and accountability cost me both time and money. I would not recommend this company to landlords who want proactive management, strong communication, and firm rent enforcement.

My experience with this management company was extremely disappointing. During my final month…read moreliving there, management scheduled approximately 30 tours of my one-bedroom apartment. I felt that my schedule and privacy were not reasonably accommodated despite communicating availability concerns. Communication from management was often frustrating, and I did not feel that my concerns as a tenant were taken seriously. The frequent tours significantly disrupted my daily life and enjoyment of the apartment during my final weeks there. After moving out, I also experienced delays receiving my security deposit. More than 60 days passed without receiving it, and I had to repeatedly follow up with management regarding the status of the check. The process was stressful and unnecessarily drawn out. Overall, between the repeated apartment showings and the issues surrounding the security deposit, this was a very negative rental experience.

I highly recommend you don't live here is included in your rent and they don't turn it on half of…read morewinter. Their management office is also never open and they don't respond to their emails professionally when you need assistance. Overall management is never working and never in their office. They also are very unprofessional and you can honestly find better apartments to live in where they take care of their tenants and don't freeze them.

Great Experience! I…read morehad one lift chair removed. Texts were answered promptly. Scheduling was very easy. The chair was taken out quickly and safely. The quote was reasonable and fair. They were very friendly and professional. Thank you for awesome service! I definitely recommend them and I will use them again.

Very reasonable and friendly service to get my old furniture removed right on time when I needed…read morethem the most. Very professional and adjusting to the client's needs. Would highly recommend them.

Billy will keep your money if he can. Be careful with them. I paid $372 for 1 night on accident…read morebecause of the Vrbo app (which is crappy ), and instead of refunding me the money, he decided to keep it AND cancel my reservation. Then they said they couldn't reinstate the reservation! Why keep my money, and cancel the reservation. If your not going to refund me, don't also cancel me and hit me twice. The listing was dressed up with AI too, so be careful. It was some apartment over an old building downtown.

It was great at first hosting Airbnb. But then they start taking in homeless people, that the…read moregovernment has given them credit cards to stay. However, you don't want people like that in your home. They are some of the dirtiest people. And grateful people you will ever meet. And then when you complain to Airbnb, they completely ignore you and don't want to pay for the damages they do. So if you want a big problems with damage to your property.Stay away from Airbnb.