I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

This is an expensive Indian wear shop, designer quality at designer prices. The clothes are very…read morestylish, almost unwearably so. The prices reflect the impracticality of it all. Sometimes you can find a nice piece or two for a good price, usually only in the sales. I bought my then 5 year old a cotton shalwar kameez with silver butterflies, massively reduced to £35! The staff are generally ok but I have come across a snooty sales assistant on occasion. Wouldn't recommend it unless you have money to throw around.

BEST BOUTIQUE IN SOUTH LONDON! I have been coming to this…read moreshop for years and the service is always wonderful. The clothes are very on trend and competetively priced when compared to other boutiques. Whats more is there is a bespoke service on hand for your special occassions which i have used many a time to have wonderfully unique outfits.

Horrible experience - my phone was stolen from my coat jacket and I heard of many people who said…read moretheir credit cards were stolen while in this store. Not worth cheaply made clothes to have this hassle.

Disgraceful disgusting company. Ordered a dress online. Couldn't fit it over my head and return…read moreit ASAP! They sent it back to me and said it was not in good return condition? What!? I didn't even wear it. I called customer service to complain. They were suppose to call me back for a 2nd review. By this time they sent it back to me. I called 2 weeks after and they decided without even seeing the product new with tags, they declined a refund? WTF!!!! Called again to speak to a supervisor and again no call 2 weeks later nothing! They obviously do not care about their customers. Disgusted and disappointed!! I will never ever buy anything from this company again and post this experience everywhere I can.

Ordered from here in 2019. Now the state I live in just sent me a bill to pay sales tax on what I…read moreordered! Beware if you are ordering from the UK to ship to the US! If your state wants to collect sales tax they will hit you with late fees etc + the tax. Cute clothes.... BUT not that cute.

I have wanted to shop in Reiss for years! I've been drooling over their style and clothes for a…read morelong long time. FINALLY, I was able to go into a store and try on some of the clothes I've been looking at for a while. This store is located on a busy street near tons of other shopping - and has women's wear upstairs with men's downstairs. I was slightly worried about snobbishness but it wasn't a problem. The gal who helped me was so friendly and cute - she worked with me to find several coats to try on to make sure the style was right for me. I did end up finding one that was perfect and several of the other gals working complimented me on it as they walked past the fitting rooms. We also tried on what felt like every sheath dress - or dress in general - in the store. I tried on several sizes of a few dresses to make sure I got the right ones. Throughout the whole ordeal the gal helping me remained patient and friendly - fetching me other sizes when needed and she even called the local store at another location to see if they had the sizes I needed to try when they didn't have it in one of the dresses I wanted at this store. When she found they did - sure enough - she put on some boots and took an umbrella and walked to go get it for me so I could try it on to make sure the size I tried was the one I needed and not a size up. That's good customer service! It was raining! I ended up leaving with a fabulous winter coat and two beautiful dresses. Success!

This clothing brand originates in Spain and has locations all over the world. The styles are…read moreuniversal, yet distinct. And you will come across some hard to find sizes for both men and women. This specific shop is directly across Harrods, and has multiple levels.

Disgraceful disgusting company. Ordered a dress online. Couldn't fit it over my head and return…read moreit ASAP! They sent it back to me and said it was not in good return condition? What!? I didn't even wear it. I called customer service to complain. They were suppose to call me back for a 2nd review. By this time they sent it back to me. I called 2 weeks after and they decided without even seeing the product new with tags, they declined a refund? WTF!!!! Called again to speak to a supervisor and again no call 2 weeks later nothing! They obviously do not care about their customers. Disgusted and disappointed!! I will never ever buy anything from this company again and post this experience everywhere I can.

Disgraceful disgusting company. Ordered a dress online. Couldn't fit it over my head and return…read moreit ASAP! They sent it back to me and said it was not in good return condition? What!? I didn't even wear it. I called customer service to complain. They were suppose to call me back for a 2nd review. By this time they sent it back to me. I called 2 weeks after and they decided without even seeing the product new with tags, they declined a refund? WTF!!!! Called again to speak to a supervisor and again no call 2 weeks later nothing! They obviously do not care about their customers. Disgusted and disappointed!! I will never ever buy anything from this company again and post this experience everywhere I can.

Once I heard one High Street manager saying that after Zara arrived to London, all the other…read moreretailers have had to increase their standards as it lifted the competition into a completely new level. I agree. Zara has the same business idea as all the rest, to be a copy cat, but the way it does it, it is just above the others. Zara has broke the records with its stock turnover, I think it now produces new collections every 11weeks or so? Opinions on the ecological side aside, but visiting the store frequently and you will always find new range. The quality usually pleasantly surprised me, with materials like wool and silk on the selection, jackets are often well tailored and with a spotless finishing. The look for ladies is always very feminine and made for people tall and, well, skinny. The sizing is a bit random, seems tiny and varies between items. Seriously, with trousers I never know what size to try on. I think the best part of Zara is the woman's section with classic designs and the most beautiful dresses on the High Street.

Another good trip to this location. They have so many festive items, including; homeware, clothing…read moreand decorations. Great place for stocking stuffers and their bath bombs selection is one of the best! So many to choose from, including Disney and Christmas designs, all either £1 or £1.50! Staff on the floor are a bit useless and unwilling to help but the register staff were pleasant. As always - come early to avoid the crowds!

Your enjoyment or appreciation of this place is going to be entirely dependent on who you are, and…read morewhat your lifestyle is. I am not local (American) but I have lived in London as a young poor 20 something. Primark was a Godsend for me. It's also really interesting now that they have expanded into the states (although not where I live) to come back and see how it has changed. When I lived here and had no money this was my go to for anything trendy, or needed. When I moved back to America quite unexpectedly I went there to stock up on inexpensive suitcases to pack up my life and carry back across the world. Any fast fashion or trendy items, this was my go to. Needed something for my home that didn't need to be high quality, Primark. I got a job at AllSaints a few blocks away and we were supposed to wear their clothes exclusively, but we only got a 60% discount (that's a big discount but still not inexpensive for a college kid) so I got a lot of my work shoes here and they never noticed. Now that I visit as a tourist, it's my go to for things like I need an umbrella that I can leave behind when I go home, or it's raining and I didn't bring my raincoat with me today...or it's colder than what I planned for on this trip so let me stop by and grab a few pieces of layering clothes or a coat. The Disney selection makes me wonder why there isn't a Primark in Orlando (because they get very unique Disney licensed items). If you don't have a big budget or are in need of souvenirs, I also recommend Primark. But if you're looking for a luxury experience, this isn't for you. If you're anti fast fashion, please just skip this. It's busy and loud and sort of a cattle call at the till, but it's great novelty spot. The layout has shed over the years bit it's still a great spot for cheep gifts, replacing broken or lost items and getting an unexpected suitcase for any souvenirs if you are a tourist (my favorite suitcase going on 11 years was £25 from here & yes we got another this most recent trip) 3 stars because I've definitely had some weird experience here over the years but generally if you go in knowing what it is and what to expect, it won't disappoint you.

Sales associates were very welcoming and knew the products well. In addition to handbags there are…read moremany accessories for men and women. Store is on a busy street with a lot of foot traffic.

Prepare to be attacked. Staff is nice but very intrusive and pushy. I like to browse on my own…read moreand the sales clerk followed me like a shoplifter. Followed me through the entire store. I was prepared to spend an obscene amount of money. Sadly I did not. I went to Harrods and bought everything I needed from a very compassionate saleswoman.