It was really nice to be able to finally go to a real Nordstrom Rack. The one in OKC is a hot mess…read more This store was clean and organized, on the larger size and had a lot of options. Unfortunately, I'm on a weight loss journey which means I'm in between sizes and just couldn't find anything to fit me well. This complex is beautiful and they have a very convenient parking garage.

I like the fact that they have a large assortment of men's shoes, that the prices are fair, and…read moreeven when there's a very long line it moves fast. And being a senior, I appreciate that not only are there restrooms but somehow they manage to have clean ones.

I agree with the recent employees who aren't what it use to be. I've always enjoyed shopping that…read morestore and this afternoon, I've discovered that the price scanned at register does not come out correctly. I've bought same items on 2 different occasions - today and less than one weeks back. All items have tags with sale price of $22.97 but when scanned at the register, it will pick up sales price of $33.97. Talked to the cashier and he would not adjust and told me that it was priced correctly

Unprofessional and unhelpful employees. Poor customer service. Won't stand behind their brand or…read moreproducts. Avoid!

So I had to go into the mall and I usually don't go in through Neiman Marcus, but today I did. I'm…read moreglad I took this detour. This store has all your favorite upscale brands in one place. It was laid out in a manner that made a lot of sense and was easy to navigate. The displays were not over cluttered. You could actually see the products. They had a beautiful cosmetics department as well all your high-end brands that you usually don't see in other department stores. I will need to take this detour again.

My first one star review. I'm usually very kind with my reviews but neiman marcus has one of the…read moreWORST customer service people I have ever met. I have bought and have gone with people who have bought thousands and thousands dollars worth of stuff. You go to make an exchange or return and they literally laugh in your face.

I've been a long time customer of Aritzia and I recently purchased a white dress that arrived…read moredamaged with a red stain/ mark on it. I called customer service and they sent me a return label to wait over a week to get a refund. The lady also reordered a new one for me stating that it may or may not be available to ship???? It arrived the next week and it was damaged again, this time the stitching was completely removed that was to attach the top and inside layer of the bralette style top. I called again and now have to go out of my way to drop off the items and wait forever to get a refund! The quality control with this company used to be a 10 and is at about a -10 for me now. I will no longer be shopping here again. At this level of service you may as well be shopping at a low end retailer. Same customer service and quality control. Terrible experience back to back TWICE!!

Maddy and Priyanka are my favorites!!! They know how to pick out all the good stuff. They make me…read morelove Aritzia more than I already do which I didnt think was possible!!

This is for AERIE (couldn't find it in yelp). Wow, listen I know maybe I'm not the target…read moredemographic. I'm Asian and maybe don't look like the stereotypical AE shopper but there's no need for the up and down looks. When I went to front to collect my online order, they (this blonde girl) kept asking me to verify my identity even after showing them the email. (Why?) Okay, sure maybe it's their job to ask like 4 times. Maybe I'm reading into too much. Then after, I asked if I could go try on the clothes to make sure it was all fine. The lady rudely said "Yeah sure but I'm gonna mark it as picked up so if something doesn't work you're gonna have to just to a return." with a rude undertone and didn't even show me where the fitting rooms were, I had no clue I just wandered around looking for it. She also seemed annoyed and rolled her eyes at me. Like sorry I want to make sure the stuff I get actually fits before leaving? At other AE stores, they typically let me try it on then if everything's okay, they'll mark it as picked up. And they're actually nice about it!!! Even if this is right way to do it and the other stores have been doing it wrong, there's no need to be rude. The shorts I tried on were too big so I went to return them, when I got out of the changing room, all the employees left and I stood at the check out line for like 10 minutes before looking for someone. I get if you're having a rough day but don't take it out on people just trying to go about their lives, please. There's no need to ruin others days too.

I ordered a whole bunch of underwear and they all came unraveled in the wash after just a handful…read moreof washes. I called them, they acted like they would help me. I sent them the product and then they took about two months only to come back and say the return is denied because the item is not new with tags. So they don't stand behind their quality and they don't care about customer satisfaction. Don't waste your money. They think they can stand behind a reputation that was built on values that they no longer uphold. It's like a bait and switch.

Came with my little brother who was a little anxious to try back to school fits but Laiton was…read moreextremely helpful and patient with us. Awesome dude, thank you!

LIKES: Well constructed are Madewell's lines, often more relaxed feel and fit are their pieces to…read moreJ. Crew, their parent company's. I've experienced great customer service at this shop, instead of a department store, I preferred shopping here. DISLIKE: No guarantee of great customer service. In fact, terrible it's been. Nonchalant, ignoring presence, and, curt attitudes from their sales staff I've seen and experienced first hand. 3 strikes on my Sep/Oct visits - "Out" this location is to me. cheers!

I went there last week after a massage at hiatus but before my mani pedi appointment, I wasn't…read moregreeted or asked if I needed help, this was weird to me because I heard the ladies there greet at least 3-4 other customers and were very friendly to others, smiling and such. I tried clothes on and asked if they could keep them at the counter while I continued to look, the girl working at the register didn't even make eye contact with me, she just said ok, with an upset face. Hmmm while I continued looking for clothing for an upcoming vacation, a gentleman that works there offered if he could put clothes in a dressing room for me, he was he only helpful person there. In the end I found lots of great clothes for my vacation however, I feel the need to write this review because the only reason I feel I was treated differently was because of the color of my skin. I find it weird because I'm Hispanic and it looked like everyone working there that was ignoring me is Hispanic too. Next time I will rethink going there. Perhaps some customer service training needs to be revisited.

First of all, who doesn't love The Gap?…read more This is a cute lil Gap. Right in the heart of the Inwood Village. The reason for (fyi, there is a Gap kids right next door...surprised?) I was getting so frustrated cause I was looking for this dress in my size and it was like the 3rd Gap I went too. Not only did the lovely sales lady notice my frustration, she took all the clothes out of my hands and got me a dressing room. She then told me to start trying on and she would look for the dress so I wouldn't end up having a stroke in the store. Smart girl. Fast forward 4 minutes later...VOILA! Dress in hand. Easy as pie. She was cute and talkative, but not creepy talkative, like trying to get me to buy stuff. Oh and the new 1969 jeans are in and they are TO DIE FOR! Fit like a glove... I left with my dress, two new pairs of jeans and a new found love for the Gap on Lovers Lane.

I usually go to another Soma location in Plano. I decided to try this Preston/Royal location. I had…read morereceived an email that today is the last day for the VIP 40% off everything reward. I needed some more pajamas and absolutely LOVE the wide elastic waistband in the cool nights pj pants. I like the flexibility of buying separates for the tops and bottoms. The selection was good and I found what I was looking for in a couple different prints. There were a lot of people in the store and I saw someone at the register (Abigail per my receipt) and also the manager. A few minutes earlier there was an elderly woman with a walker asking someone for help. I think she was feeling faint and was looking for a place to sit down. The manager got Abigail to help her and she kindly helped her to a comfy chair in the front of the store. The manager was off to get a bra out of the back, I think for an exchange. I just wasn't very impressed with the manager. She was so "hands off" and not really contributing to helping people. Another customer ahead of me was curious if she still was a member to qualify for the 40% off. Abigail looked up her phone number and she was still in the system so she went off to shop! Then she called me forward as next in line. I told her she could go assist the woman sitting down but she said the register comes before assisting someone. I took the pj's off the hangers and she thanked me for doing that. She told me the full regular price and then after the 40% off, the total cost was much better! Overall a good experience but something about the manager's lack of assisting customers rubbed me the wrong way.

Love Soma and this location is super convenient. The ladies that work there were friendly and…read morehelpful on my recent visit (even though it was nearing time to close). I usually wait around for their end of the year sale. You can snag some really great deals!