The process of booking a slot online was fairly straight forward, I booked in for a 1pm "saturday peak freestlye Jump session" for myself and my 5 year old brother. As a whole experience it was thoroughly enjoyable, the staff were friendly and was able to engage when asked a question. However I feel there prices for a 1 hour session (£12) is no less than extortionate. Not because of what I got, but what i didn't get...
Once the session had finished I read back over the description of my session on the official ZAPspace website. On this it clearly states "ZAPspace gives you unlimited access to our 3 storey trampoline park for a full hour", but what it fails to tell you is WHY and or WHEN the 3rd storey may be unavailable! Rather than being able to enjoy the full experience which is what I paid for, everyone from this session was restricted to the 1st and 2nd floor only. I believe this was due to a sizable party which had commenced the same time as my session, but surely they should let you know that your NOT getting what you're paying for before the session started.
By ZAPspace making absolutely no attempt to alert customers of the restrictions during this session this is what we missed out on:
1. The Deck Climb
2. Tumble Lane
3. Dodgball Area
4. Slam Dunk Zone
5. Jump Wall
There's more! The official ZAPspace website failed to mention the age restriction on the Drop Slide (8+ yrs Only) leaving my brother disappointed when told "your not old enough". I do plan to go again as it is great fun for both the adult and child, however next time I will be more weary. I suggest to anyone who plans on booking a slot to call in and ask customer services whether you will have full access on the day! read more