Update - I received a call from the owner Theresa within an hour of posting my review. She was very…read moreapologetic and her sincerity was very evident. She immediately began looking into what had happened before she called me, and now has the ball rolling. It should be noted that she called from her personal cell phone and is personally making sure that everything is rectified. I dreaded the prospect of starting this process over. Until this we were genuine "five star review" customers of Worthington Jewelers from prior experience. That is what made this so shocking to me. However, Theresa has restored the image and impression we have carried of Worthington Jewelers from the first time we walked in the door. I want to make sure that I provide up to date information and reviews so that folks can see for themselves what is happening and make their own decisions. Also, if I can take the time to write a negative review, then I can certainly take the time to make sure folks know when the store steps up to the plate to make things right. Theresa - thank you. Truly. You don't know how much it means to me that you called me, and that my wife will get this gift. *** I am a repeat customer of Worthington Jewelers, so I am shocked that I have to write this review. I went in just before Valentine's Day with a request to have specific stones mounted in a yellow gold cross. Each stone was specific corresponding to a special month between my wife and I. I started working with Stephen on this. It was going to take some time which I understood. Stephen starts the process to see what needed to be done with regards to the setting, how it comes, replacing stones, etc. I was expecting and update within about a week (per Stephen) which did not come. I had to call to follow up. That led to a return call and a trip in to the store to inspect the parts. Several adjustments were needed (that is also expected in custom work for jewelry, so I was good with this). Once the revisions were decided I left the store expecting get an update within the next couple weeks at the very least. No dice. After almost a month of no contact I called and left a voicemail asking for an update. This was about two and a half weeks ago. I received no call. I made a return call and left another voicemail four days ago. I still have heard nothing from the store. I don't understand why none has taken the time to return my call, or why I'm clearly not important enough to them to take seriously. The piece I am having customized may not be a $10,000 piece of completely custom jewelry, but I am a customer. If they are not interested then at least tell me. If they are facing staffing shortages and are running behind and can't get to the work I understand that as well. I'm flexible. There are no words for the level of disappointment I feel over this. It took me a long time to come up with this idea, pick the stones that had the most meaning, and put the entire idea together. This is not easy for me to do for various reasons. This is something my wife will cherish due to the meaning behind it. She has been through several very tough years and I just wanted her to have something that would show how much I truly love her. I will still get this piece made somewhere. I just don't know where yet. Very disappointed.

They had a good selection of ring settings and were able to take my diamond and put together a…read morebeautiful piece of jewelry. The diamond selection is not the largest depending on what type of diamond you're looking to buy.

A jeweler who has become part of our story…read more It's hard to put into words what Edward Warren Jewelers has meant to us over the years. From the moment my engagement ring was designed, to adding my wedding band, to now handcrafting my three-year anniversary band... every single experience has been filled with kindness, care, and unmatched craftsmanship. What makes this place extraordinary is not just the jewelry--it's Edward himself. He remembers your name. He remembers your story. He treats you as if your piece is the most important one he's ever made. In a world full of commercial jewelers and rushed transactions, he gives you something rare: time, attention, honesty, and heart. Every ring he's crafted for me holds a memory, a moment, and a feeling... and somehow, he makes each new addition even more beautiful than the last. The diamonds... the quality... the artistry... nothing compares. People think going to a real jeweler means paying more, but the truth is you will not find this level of quality at these prices anywhere else. His work is exceptional, yet still accessible. Choosing Edward Warren wasn't just a purchase--it was one of the best decisions we made for our life together. He's become a part of our milestones, our celebrations, and our story. And for that, I'm forever grateful. If you want more than a ring--if you want a piece of art created with intention, passion, and genuine care--you deserve to experience this place. Truly unforgettable.

Every time I go to Edward Warren's, we're treated like family. No matter if I'm looking to buy or…read moreget something repaired, they are the absolute best! They've made a piece for me based on description. I've called ahead to get forever bracelets on the same day! It never feels pressured or uncomfortable. They always offer to clean my rings when I'm there. Truly our go to for all things jewelry related! Love this place

After purchasing my original engagement ring at this Easton location I was highly impressed…read more Unforunately my ring was lost during multiple hospital stays in December. I had insurance so I filed a claim & they directed me to return to Diamond Cellar to pick out a replacement ring. Immediately it was not a pleasant experience. The receptionist never placed me in que despite being the 3rd person in the door after they opened at 10am. I sat annoyed for over 30 mins before approaching her again and asked if I should just make an appt. She said no there was a mix up. I wish I would've just left then. So much happened in between then and now but on 4/25 I called asked if I could speak to a manager because after placing my replacement order they have continued to try to mark the price up despite everything being written up properly & me having both the receipts for the stone as well as the setting. I originally called 3.5 hrs before closing and the receptionist told me if the female manager felt it was important she would return my call. I called back 25 mins before they closed again asking to speak to the manager. She then informed me the manager would call me back closer to closing time. I said do you not close in 25 mins? She said yes then abruptly ended the phone call that ended with "bye". At this point I'm going to try to reach someone af the corporate office because the way they are behaving like a used car sales lot is appalling. I refuse to pay a penny more than the agreed upon price that is on all my order receipts I was given when I placed the order on 2/21. They have flat out lied twice now about why the cost is changing. Avoid at all cost, even if you've had spectacular experience there in the past. I would much rather have them refund my insurance company the money that was wired to them for the replacement and take my business elsewhere and be treated as a valued customer.

Ordered online from store 5A, whose local locations have closed; I think they are owned by Diamond…read moreCellar maybe. Good prices. Great service at the store. Don't be put off by the building that looks like it's under construction. Park in one of the lots nearby, carefully walk along the front of the building. Inside there are plenty of staff and plenty of interesting pieces of jewelry.

I purchased two wedding bands from Brilliant Earth, and the experience has been frustrating from…read morestart to finish. After being professionally sized in-store, I ordered my ring based on their recommendation, but it didn't fit. When I returned to the store, both a manager and an employee confirmed I could exchange it for a larger size rather than resize it, per their policy. They took my ring to process the exchange. Days later, I was told they could only resize it, contradicting what I was promised. They claimed they'd escalate my case for review and follow up, but no one did. I had to call myself to find out my request was denied due to their vague "sustainability pledge." After nearly two weeks of delays, I requested a refund. Again, no one followed up. When I called back, I was told my refund needed further review because it was "past the refund window," even though they've had my ring since January 14th. They also suddenly required the return of promotional items, despite previously assuring me this wouldn't be necessary. Now, I must wait another 24-48 hours for a decision and, if approved, another 5-9 days for processing. Brilliant Earth has failed to honor their policies, misled me, and repeatedly delayed resolution. Their customer service is unreliable, and once they have your money, their policies seem to work in their favor--not yours. Buyer beware.

My partner and I had an appointment today to look at engagement rings. It was a fine process. The…read morewoman helping us took time to explain everything and was very knowledgeable. However, I felt like we were just a box she had to check to get through the day. I much prefered Clean Origin and cannot say enough good things about them.

I used to think they were different than other places in town . I was wrong they are just like…read moreeveryone else when it comes to greed. Only thing I did was reject an offer and boy did they treat me worse than ever. I didn't think I rejected there offer in a disrespectful way. But they sure did take it that way . And the reason I rejected the offer was because it was a vintage piece and the value was well known. They Expressed there true colours. Very Disappointed

Very friendly staff and beautiful Jewelry. this lovely girl helped me today she was so sweet. It…read morewas storming outside and she went the extra step and got me a plastic bag for my beautifully wrapped gift bag so it wouldn't get wet Just seeing the beautiful gift bag you can feel something Elegant is inside. I highly recommend Pughes

I called on a Saturday to ask if they could stretch my gold wedding band a little. The gentleman…read moreasked some relevant questions I never thought about and recommended I come in on a weekday since I was hoping it could be done while I waited. I went in on Monday morning to be completely taken care of in less than 15 minutes! Other jewelers in the area talked about dropping off and a 3-4 week wait. Looking at their cases, it seems that they focus on selling quality unique pieces in addition to the jewelry services they provide. I would recommend them to a friend.

Excellent Jeweler! Honest and does great work. Affordable prices to resize and customize jewelry.read more

Every time I come in they're always so genuine and patient with me! They take time to hear what…read moreyou're saying and then do whatever possible to make it happen and make it special. I'm impressed with the service and the jewlery. They're up to date with the latest trends and styles also, which is also a huge plus. I've been to many places to find jewelry for gifts but with the great selection and the help I get here, I wouldn't go anywhere else!

The customer service I received was outstanding. Maggie took her time to show me many choices in my…read morebudget. They were quick to offer me a beverage, and listened carefully to my requests. I highly recommend Dean's.

Went in to get a chain. Didn't know size length or design I wanted. They helped me pick it out and…read moreeven customized it to fit the charm I wanted on it. I've had it for 10 months now and haven't taken it off. No discoloration hasn't chipped or broke perfect since the day I got it and for a great price too. Definitely will be going back best jewelry store I've been to fs

Lynn the jeweler is creative in custom designs. Fun friendly honest service, just stop un and visit.read more

Great selection and prices for engagement rings and bands. I found several price points great for…read moregift giving! Highly recommend

My wedding and engagement rings needed resized. The original mill grain one was very thin, and we…read morewanted the thickness and profile of the two rings to be more similar, so we decided to get a new band to mark our anniversary. The saleswoman assisted us with selecting the perfect band to complement my engagement ring. My engagement ring is an eternity style, so it is not the easiest task, to get a good complement. We selected a thin, braided, gold band. She also explained that, since I normally wear the rings together, soldering them would be beneficial, and would prevent the settings of the diamonds from needing an expensive repair. The repair took two weeks, less than the estimated three. They also replaced a watch battery, for my husband. Also, we hit a road construction delay, on the way to pick up the ring. I called, and told the staff member that we were likely to arrive just at closing, or a few minutes late. They were kind enough to stay open for us, despite, I'm sure, being ready to close up on a Friday evening. I was so happy to be able to wear the new and improved ring that weekend, while we were out and about.

They have beautiful unique jewelry and absolutely stand behind their product. Both my daughter in…read morelaw and I have rings from Morgan's and they have made small size adjustments quickly and cheerfully. I also had some heirloom earrings they converted to pierced so I could wear them. I won't go anywhere else!!

I love Morgan's Treasure! From the gorgeous, unique custom jewelry to the warm and friendly staff I…read morelove everything about this local gem. The window displays are so beautiful, it makes my day even driving or walking by. I had my ring fixed here and they did a wonderful job, my ring looked stunning and I felt the price was very reasonable-worth every penny. Thank you!!