Terrible customer service! Twice, these employees have been nothing but rude.
The first time, i came in to get my battery changed in my watch. I stood there for a good 5 minutes when another customer came in and an employee instantly walked passed me to help her. So i took my business elsewhere.
The second time, i took my engagement ring in to be resized. I was called to pick it up and went over right away. They asked for my ticket, but the person on the phone didnt say anything about needing to being a ticket to pick up. I was confused and a little frustrated seeing as i wasnt told to bring anything and the lady kept asking why i didnt bring it, with an attitude. She finally said she could look it up with my id if its in my name, i wasnt sure if it was seeing as my fiance was the one who bought it. She finally came back and said that it was under my name and "you can calm down now." I was embarrassed by her insinuation, and the way the other employee looked at me.
I held my tonuge in the moment because i dont like to make a scene and am not comfortable with altercations, but im extremely disappointed with their customer service and am not looking forward to the next time i have to go in to get my ring cleaned or purchase my wedding band... read more