This is the place I was directed to come when my inner phone screen was plateauing up. I have a…read morephone that requires some extra care and these were the guys to do it. Great customer service but so wish they could do better with appointments and estimates on how long you will be away from your phone. It's hard to give up your phone these days but you literally have to do it in order to make do with their queue system. It's just not easy at all to get an estimate on how long it's going to take and what not. You make an appointment to drop it off but there's no guarantee on when it's going to be done. The employees here are very helpful though and I was very appreciative of that.

Kenwood location, Luke GROFF did a fantastic job. I had a brand new phone I had never used…read more Somehow, there was a password on there. All you did was do something with the side buttons that reset the phone I was able to put a new password on it.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

Needed a desk chair. This was handy. Good selection of styles and prices. We picked one out, and…read morethey got a cart to help us carry it out. Price was reasonable for what it is. Staff were great, and not just with me- I saw them helping other people just as much, and being friendly. Slightly odd spot at the back corner of the mall. Plenty of parking.

Terrible. Don't order anything online from them and have it shipped to the store. They can't figure…read moreout how to have something sent to them. Then when customer service answers it's someone who can't speak English. Or understand English. It's a mess. This isn't how one should do customer service. You'd think that the fourth time they tried to ship an item to you that they would expedite it, reduce the price or something. But nope. Not a thing. I did get a "Happy New Year" though.

Brought my phone an hour from home to get screen repaired on my fairly new iPhone XS Max, they…read morewanted me to leave it and leave my passcode and number and name they new it didn't have a sim bc I was using an extra phone with it, 15 minutes later they called me and told me to come back, when I arrived they had security there and informed me that someone stole my phone from them after they finished the repair, I filed reports there with sherif and security, he said he was going to compensate for my phone that was stolen then once the officers were gone he Refused to compensate as he said and only wanted to negotiate for a small payment of $400 for the stolen iPhone valued at at least 700-800$. And still wanted me to pay him for a 200$ screen replacement Horrible company do not do business with these people very sketchy they will do anything to screw u over for another dollar

This business scammed me by charging me for an unauthorized service and then demanded payment for…read morework that I never gave the okay for. They also never asked me what the issue was that I was having and assumed very incorrectly about prior damage that had occurred more than a year prior. My computers worked perfectly after those spills because I was able to do a cleaning of them all those months ago. Their forced cleaning of my computers didn't resolve my issue at all because my actual issue was electrical issues we had been having in our home, and if they had asked me what problem I was having with them in the first place they would have known this and could have earned their money legitimately instead of scamming me for it. I ended up having to pay them $150 just to get my computers back with the same exact problem. The issue wasn't with them at all but was with the monitors. If they had spoken with me we could have figured this out before this unneeded cleaning service was forced upon me to pay for. I signed up for a free diagnostic and then he called to tell me I owe $69.99 per computer. What a scam! The front desk gentleman is very nice, but the actual repairman is a scammer. They also won't refund me the money! So now I have to buy new monitors which is more than $150 on top of the forced cleaning fees! Unbelievable! This is shady business and they shouldn't be allowed to keep scamming people. At first I gave him the benefit of the doubt and thought this was only a misunderstanding, I reached out very kindly to explain all of this and ask for my money back. They only ignore me like I don't exist anymore. Of course, because he knows he scammed me!

Excellent! With computer repairs, I always expect bad news across the board: cost, timeline, actual…read moredamage, etc. While they can't completely fix something that's totally dead, I am quite impressed with how well they do with equipment on all three counts (time, cost, function). Have had several visits to them in which I was really expecting something bad, but each time I've come away with fully functioning equipment at a very acceptable price.

I've taken maybe 7-10 devices of varying types to this CPR store over the past 5 years and have…read morebeen pleased every time. My children can sometimes be rough with drops and such with screens. The value is great as I've gotten several more years of use versus buying new. The personnel are courteous, communicate well, and are good at what they do. Kudos!

I wanted to correct the incorrect words on the last review that he told me I needed a charging port…read moreI did not need. He said he would order me a new watch battery and it would take a week or so that was months ago. I feel like this guy is ripping us off and Anderson Township. we use him because he's close. Find someone else.

Wantes to get my girlfriend on my phone plan today and showed in person since I was nearby. They…read moreWOULD NOT HELP ME. Said I should just call and figure it out that way instead.

After 25 years of 5-star, stellar service from Verizon, the last 5 months have been so bad that I…read morewould leave today if I weren't locked into a trade-in credit on my last cell phone. They have shifted into some shady practices all of the sudden. After this phone is paid off, I will definitely be leaving Verizon. In March 2024, I went into a Verizon store (7790 Montgomery Rd, Cincinnati, OH 45236) just to explore the cost of a phone upgrade so I could begin saving for it. They told me that with "loyalty rewards" they were able to apply, they could upgrade me to the latest iphone right then and my bill would not change. I questioned it because it sounded too good to be true. I should have listened to my gut! However, In 25 years, I had only experienced outstanding service, so I had no reason to doubt them. To start, they didn't tell me they were changing my plan. I still don't know what the change in plan accomplished, other than it created issues with my apple music and it enrolled me in and began billing more for Netflix, which I already have through another account. Those were a pain to correct. However, this change caused my bill to be several hundreds of dollars more on my first full bill after the changes. It went from about $430 a month to $737 for ONE MONTH. I have made multiple calls to Verizon. They said that something was done wrong and they corrected my plan so my additional billing is back to "mostly normal" (still a bit higher). However, they still have not credited me the $300 overchange from March. Each phone call to them is over an hour, there is never a supervisor available, and they always promise both to credit the issue and have a supervisor call me back (or they will call me back), and nothing ever happens. It's been the same for the last 3 calls (not including the calls prior to get the plan and apple music corrected). Around the same time that I upgraded, my niece did the same thing and had the exact same experience. Her issue was eventually corrected, but she got the same runaround with multiple store visits and the same empty promises. Lastly, my sister-in-law recently passed away. She had a family plan that I was working with her daughter to cancel. Verizon made us transfer the plans into her daughter's name in order for her daughter and son to keep their device trade in promotional credits. They could not just cancel and start new individual plans without losing that credit! The problem is that they promised an instant transfer credit to her daughter, plus a refund that was to come a month later on my sister-in-law's account, neither of which ever came. Across my issue and this issue, I have spent probably 5+ hours on the phone with Verizon to no avail. Given that this is 3 separate issues that I am a part of/aware of since spring of this year, I can only imagine that there are more. Something significantly changed with Verizon. I don't know if its new ownership or what, but it is definitely SHADY now!