### AVOID THIS HOTEL! TOTAL SCAM!
We booked two double-bed rooms at the Zaan Hotel Amsterdam **a month in advance** and paid upfront, only to arrive and find out they gave our rooms to someone else. We had a late check-in after a long flight from the U.S., arriving at 11 PM, and they had no suitable rooms for us.
The hotel is supposed to be a 4-star establishment near downtown Amsterdam with a rating of 9.2, but it certainly didn't live up to that. Instead of the two double-bed rooms we booked, they offered us a single-person room at the same price we prepaid. They refused to offer us another similar accommodation or a refund.
We spoke to Anthony at reception, who was unhelpful and unapologetic, leaving us stranded with nowhere to sleep after a long journey. The hotel was already mad expensive, and we paid $1,000 for our rooms. This is clearly a scam. Save your money and avoid this hotel at all costs. They overbook and then don't honor their commitments, leaving you high and dry. Terrible experience. Absolutely do not come here! read more