I was going to buy an Accord from them online. Everything was approved, they had sent me a video…read moreand photos of the car and it was exactly what I wanted! I asked KEVIN one very important question: has the car ever been SMOKED IN? He says "oh, noooo!" Was his response and I trusted him, BIG MISTAKE! So I had my brother who had just had knee surgery to go check out the car before I drive from Memphis to get it. My brother gets there and immediately knows it reeked of smoke even though they had tried to get it cleaned up and get the smell out. Then when I told them how disappointed I was with their lack of business ethics, that they would lie for the sake of one car sale, he tries to tell me my brother was wrong. That they had been burning incense in the car to get it ready for me! Ha! That was the most ridiculous lie I'd ever heard! At that point, he should have just been honest but nope. Sticking to his story. If he was lying about that, what else would he lie about?? (and the rest of the staff bc I talked to several people there, not just him)! LET THE BUYER BEWARE!! THESE ARE NOT HONEST PEOPLE TO BUY FROM!! RUN AWAY!!

This dealership and Jose, took advantage of a young kid, and miss represented the vehicle. Keeping…read morea $500 deposit after sending him a car fax report (said there was NOTHING wrong with the car) and expecting a 24 year old to know if should it have rust on it because it's from Pennsylvania. The ENTIRE bottom of the car is rusting and rotting and they expect us to know that because it's from "the north" Not one to normally leave reviews, management is ass and JOSE can kiss mine

I had a great experience. The staff were friendly and professional.they didn't waste my time and…read moremoney.

I attempted to purchase a 2018 Audi S5 from them in February 2026. I was buying from out of state…read more The vehicle was advertised for $19,780 across multiple online automotive platforms. Prior to authorizing a down payment, I confirmed with dealership staff that the total purchase price would equal the advertised price. After I provided written authorization for a refundable deposit contingent upon an independent inspection, the dealership introduced additional mandatory dealer-imposed fees totaling $1,245, including documentation, administrative, and reconditioning charges. These fees were not disclosed in the advertised price and were required in order to complete the transaction. Imagine, the dealership was trying to add on charges after the fact from them cleaning the car to sell! When I objected and requested that the dealership honor the advertised price inclusive of mandatory dealer fees, communication ceased on their end, not returning my messages. The vehicle was temporarily listed as pending and later relisted at a higher price on their site. Although no funds were processed, this conduct raises concerns regarding advertised price transparency and disclosure of mandatory dealer charges in direct violation of Georgia anti bait-and-switch laws. *UPDATE AFTER COMPANY RESPONSE*: As clearly admitted by the company, they completely agree with my entire review. Their made up bait-and-switch fees (such as attempting to add on a charge for cleaning the car) were told to me AFTER I had asked them for the total and provided written authorization (per their instructions) for a charge to my credit card based on that total, out-the-door price. Attempting to keep this original review brief, I left off many details. But here is another point which others should know: since I was buying from out of state, I wanted a dealer pre-inspection (of which I was going to pay from out of my own pocket). The salesman kept trying to get me to not send it to the local Audi dealer, but a CarX down the street. That raised more red flags.

Very helpful in prioritizing our vehicle's service requirements. Highly knowledgeable and reliable…read more- will definitely be back!

Steve and his crew are absolutely the best. I inherited a 2005 BMW from my Daddy and although…read morehe'd kept it garaged, it needed a fair amount of TLC under the hood. The prices I got at other dealerships / facilities were literal insanity. I could've bought a new car for what they wanted. I explained to Steve the sentimentality of the vehicle and that I needed it to be reliable and fully functional, but that we weren't taking it to Mecum's ! He has been honest and more than fair! I will always bring my car to Steve! The ONLY issue I'd say is that everyone is finding out about Steve, and sometimes it's hard to get in quickly so we simply need to clone Steve!! Honestly, he's fantastic!!!!!!!

My initial experience with Hennessy Lexus of Duluth didn't go as expected, as the vehicle we…read moreintended to purchase was sold before we arrived. That part was definitely frustrating given that we had communicated our plans ahead of time. However, after speaking with Hugh Robb, the situation took a much more positive turn. He was extremely patient, took the time to listen, and seemed genuinely concerned about making things right. What stood out most is his willingness to go above and beyond to help us find another vehicle that fits our needs. That level of professionalism and effort makes a big difference and shows a commitment to customer satisfaction. While the initial experience wasn't ideal, I truly appreciate the way management handled the situation. It gives me confidence that they are willing to work with customers and stand behind their service.

We had a great experience at Hennessy Lexus of Gwinnett. We had left another dealership earlier…read morein the day exclusively because the sales representative appeared uninterested and uniformed. So glad we met Carter Fields. He was friendly, informative and patient. Test drive was wonderful, negotiation smooth, and financing was streamlined. Will 10/10 return.

I recently purchased a car and had a great experience from start to finish. Harry was the salesman…read morewho helped me, and he was professional, friendly, and very knowledgeable. He took the time to answer all my questions, explained everything clearly, and never made me feel pressured. The whole process was smooth and stress-free, and I'm very happy with my purchase. I highly recommend asking for Harry if you're looking to buy a car!

I bought my Honda CRV Touring here 3 years ago. It came with mileage service and I have been coming…read morefor service as recommended. I always get great service. The previous visit i had Tala, this time Thomas was very courteous and efficient. I like the waiting are, very clean and comfortable. I get free car wash after service. Definitely a great feeling.

Mike front office, was awesome, and so was the mechanic. They got the parts (trunk lid springs)…read morequickly, did a good job replacing them. Now, my trunk opens & closes like new.

The repair was done well, and the staff kept me updated during the process. The cost was fair, and…read moremy car feels reliable again. The only thing I'd improve is faster customer check-in when dropping off the car.

I had the best car buying experience with Mehorie. She even helped me settle my service bill and…read moreget a new car.

I originally had a pretty frustrating experience related to an ongoing issue with my truck, and I…read morewasn't expecting much when I reached out, but I have to give credit where it's due. This dealership completely turned things around, not only mending my relationship with them but GM as well. After I spoke with them, they took the situation seriously and worked with me to get it checked out. From there, the level of effort really stood out. Huge thanks to Micheal Brislin in particular. He went up to bat for me with GM and kept pushing for a better outcome instead of settling for the first answer. He also kept me updated along the way and made sure I understood what was going on at each step. In the end, they stepped up and made things right, and that completely changed my impression. Situations like this don't always go perfectly, but how a team responds makes all the difference, and in my case, they handled it the right way. I appreciate the effort and would definitely consider coming back because of it.

I highly recommend Rick Case Duluth. As a first-time buyer, I was so nervous, but the team made the…read moreexperience smooth and comfortable from start to finish. Dimitri was the first person I spoke to over the phone. He patiently answered all my questions, helped schedule my test drive, and welcomed us warmly when we arrived. He set the tone for a very positive experience. Henry took us out on the test drive and was incredibly kind, calm, and reassuring. He explained everything clearly, made sure I felt comfortable, and never made me feel pressured. Both Dimitri and Henry were genuinely helpful and professional, and I'm really grateful for how they supported me through the process.

***Edited to add: 8 hours after pick up for the SECOND TIME AND THE SCREEN JUST STOPPED WORKING***…read more We dropped off my Genesis (still under warranty) bc the all wheel drive light came on. We did not receive a loaner. Communication was terrible, we would be told it would be ready the end of the week, then hear nothing, then be told the next day, then the next week, etc. Long story short, a part took a few weeks to arrive, then my car was "stuck on a broken lift but no one can come service the lift" and multiple other excuses we pulled out of the service department (there was little to no proactive communication). After almost 9 weeks we were able to make the 1+ hour drive to pick it up. The "promised" wash and wax (for the inconvenience) was not done...and ten minutes into the trip home the dash display went out. Turned around only to be told we would have to bring it back the next week. I know car dealerships are notoriously awful but this takes the cake. I would drive twice to distance to avoid dealing with these folks. It's a shame too - I love the vehicle, but the idea that Genesis (at this location at least) is a "luxury" brand is a joke.

Everyone that I talked to at this location was very personable and helpful. I set up an appointment…read morewasn't able to make it. However I will reschedule. I look forward to coming back to get service on my vehicle

You're assigned to a service advisor who does nothing but log you into the system and no one can…read moregive an update on your vehicle but the service advisor. I've waited one hour after my appointed and still waiting. Revamp this service model and let the service guys do the intake as with BMW. Too much overhead and poor service.

I had a great experience! I can be very indecisive, but they were patient and allowed me to take my…read moretime when purchasing my car. Antoine initially helped me, and when I needed service support, Orlando stepped in and was amazing. He answered all of my questions and handled everything quickly and efficiently. I truly appreciate the excellent customer service

Recently had a great experience here with Lens. Never felt pushy, or persuaded and he was there to…read morehelp in any way along the way. A phone call away for any questions we had. The space itself is huge and was actually an old Fry's building which makes sense when you pull up. Plenty of guest parking available directly in front of the entrance. Inside there is tons of seating spread out throughout, along with a little kitchenette with complimentary waters and coffee available. TVs also, and some had kids channels on to keep the littles entertained for a bit. Everything felt clean, organized, and the whole process was fairly smooth. Thank you Echo Park!