If I could give this company zero stars, I would.
The technician who came to repair our refrigerator displayed a complete lack of professionalism. He aggressively removed the parts, shelves and drawers from the refrigerator and even scratched one of the drawers with a knife while attempting to scrape off ice. When I stepped away briefly to get the upfront service call payment, I returned to find him eating our grapes from a bowl on the counter. When questioned, he simply commented that the grapes were "really good."
He informed me that he needed to leave to get a part and would return within two hours, which would've been around 3:00pm. Around 4:00pm, he texted my husband to apologize and stated he would arrive around 5:00pm. At 5:30pm, after my husband reached out again, the technician replied that he was finishing his last job and would arrive shortly. He ultimately did not return until 6:30pm.
This entire experience was extremely unprofessional, and we will not be recommending or using this company again. read more