Great dermatologist! She is personable and cares about your health. She listens to you and…read moregenerally cares about your concerns.

In January I was a new patient at the watkinsville office. I went there to have three spots removed…read morefrom the left side of my face one of which is eating away at my eyebrow. Instead of removing them and then having a biopsy. They requested biopsy. Biopsy came back negative. Now my insurance company will not cover the removal because they claim it to be cosmetic. The doctor should have removed and if she insisted requested a biopsy now I'm stuck. Additionally I spoke to them about hair loss which I think is a part of my medication regime. I've never had an office make an additional appointment to discuss hair loss. Now I'm told that it will not be covered by my insurance because again the insurance considers it cosmetic. I honestly don't know whether it falls on Athens dermatology group or my insurance but I think there could have been something worked out that these situations would have been taken care of. Just now may 2025 I tried to reach the office and doing so I was connected with three, yes 3, different companies who took care of a different part of the practices business. It's surely feels so they're getting way too big for their britches and their bottom line is not concerned for their patient but concerned for their pocket

Was referred to this office by my doctor to examine spots on my head. Originally the first…read moreappointment was about three months out. During the wait I was getting texts about earlier appointments if I was available. Check in process was pretty normal with forms and questions answered on an iPad. My appointment was with Mallory. She was professional and took her time to review and discuss my issues. Going forward I will be doing annual body scans with them.

After 4 scheduled appointments, I hurry to make the earlier appointment they now have time for me…read moreand once again no service rendered for what I already paid for! A picture was taken on my 1st visit. Your job is skin and if you cant tell how many shades difference it is, neither can I. Maybe on the 1st scheduled appointment, tell your patients what to expect instead of driving 40 minutes multiple times only to be turned away! I need a refund and quick!

I do not like giving bad reviews but I also do not like being treated rudely…read more We've come here quite a bit in the past , which equals a significant investment of money . We stopped for a while and just out of familiarity, decided to try this same spa again. Let me pause here to state that on many visits I was told by the staff that they were not certain how to do the payment method I was using for their system but we ALWAYS ALWAYS stopped at the desk to make payment. Fast forward to my most recent appointment where I was told would be free. We ended up getting a shot which I was under the impression was a sample but nevertheless knew would be no charge because Christy (the owner) said 'when you get your order in the mail you can give it back to me.' Also because the staff told me there would be no charge. By my interpretation that means no charge right? Because when we get our order, we are returning it. Ok? Maybe I missed something. When I told the owner, Christy, that I was told it would be free she sarcastically says to me 'where did you think the payment would come from? It has to come from somewhere.' I cannot spend my money with people who are sarcastic or rude to me. The Second issue is she repeated a few times that I had a balance from an old bill when I used to come there, which I did not know about and was not informed about. Her exact words were "well some people just run up out of here". That was the nail in the coffin. I have never and will never go into a business, use their service and "run up out of there". I am a business owner, I pay my bills and we went there for quite a while at the time. If my intentions were to steal services I wouldn't have been a return customer nor returned at this point. I've gone to the desk every single time on the way in AND on the way out. And as I mentioned earlier, many times those girls were young and had trouble manipulating the payment and didn't know what they were doing. That had nothing to do with us; we thought that we had paid and came back to our appointment the following week. We were never informed of anything afterwards. I'm fine with paying the past bill but will not be returning. Something I learned in Marketing 101 years ago was that 80% of your business comes from repeat business. I say that to say if I were a business owner, I probably would've not spoken to a customer like that and preferred to have them as a returning customer going forward. Lesson learned; very rude woman.I do not like giving bad reviews but I also do not like being treated rudely. We've come here quite a bit in the past , which equals a significant investment of money . We stopped for a while and just out of familiarity, decided to try this same spa again. Let me pause here to state that on many visits I was told by the staff that they were not certain how to do the payment method I was using for their system but we ALWAYS ALWAYS stopped at the desk to make payment. Fast forward to my most recent appointment where I was told would be free. We ended up getting a shot which I was under the impression was a sample but nevertheless knew would be no charge because Christy (the owner) said 'when you get your order in the mail you can give it back to me.' But also because the staff told me there would be no charge. By my interpretation that means no charge right? Because when we get our order, we are returning it. Ok? Maybe I missed something. When I told the owner, Christy, that I was told it would be free she sarcastically says to me 'where did you think the payment would come from? It has to come from somewhere.' I cannot spend my money with people who are sarcastic or rude to me. The second issue is she repeated a few times in this recent discussion that I had a balance from an old bill when I used to come there, which I did not know about and was not informed about. Her exact words were "well some people just run up out of here". That was the nail in the coffin. I have never and will never go into a business, use their service and "run up out of there". First,I am a business owner, I pay my bills and we went there for quite a while at the time. If my intentions were to steal services I wouldn't have been a return customer nor returned at this point. I've gone to the desk every single time on the way in AND on the way out (ironically even on this recent visit and was STILL told no fee) . Secondly, and as I mentioned earlier, many times those girls were young and had trouble manipulating the payment and didn't know what they were doing. That had nothing to do with us; we thought that we had paid and came back to our appointment the following week. Third, we were never informed of anything afterwards-and its been two years, which validates that the issue is on their end not the customers'. I'm fine with paying the past bill but will not be returning. Something I learned in Marketing 101 years ago was that 80% of your business comes from repeat business. I say

Unfortunately, I have to give Christy a zero. I went there for Botox and filler and explained…read moreexactly what I wanted. She put the Botox and filler where she wanted it. $1,200 later I have no results whatsoever. She refused to work with me and make it good. Such an unfortunate and expensive experience.

Called and got same day appointment for eyelash extensions. They came out beautifully! The owner…read moremade me feel comfortable during the 30-35 min appointment. She also gave me a COMPLIMENTARY eyebrow threading! I have been to many places to have my eyebrows done and they either end up being misshaped or not quite finished & now my eyebrows have never looked better ! I also have been doing the laser hair removal procedure on my underarms and after 8 paid sessions I didn't see the results I wanted so they made the ethical decision to give me 3 COMPLIMENTARY sessions. Everything goes great when in this salon.

I deeply regret choosing this place for treatments. During my consultation, I was assured RF would…read moreeffectively address my concerns, but after spending $960 on six ineffective sessions, my request to switch to microneedling was denied. I ended up spending an additional $224 on microneedling, bringing my total to over $1,300 in two months, with no results. I was later offered a modeling agreement, under the promise of 2 complimentary facial treatments, including a facial the same day. Trusting this, I signed the agreement and had the facial, only to be charged $79 afterward. To my shock, the owner jumped in to claim the consent was only for two extra RF treatments--treatments that had already proven ineffective during my sessions. On my last visit the owner admitted my condition is difficult to treat and RF results aren't guaranteed--information that should've been disclosed upfront. Adding to the frustration, the owner consistently responds with a generic apology to dissatisfied customers, showing no accountability for their practices. While Keiko and the receptionist were kind and professional, the owner's dismissive and inconsistent handling left me feeling misled and taken advantage of. I hope no one else has to go through this frustrating and costly experience.

Dr. Retterbush is amazing. His connection abilities with patients works very well and he is always…read morereassuring. The practice runs like a will managed facility and is evident while I wait in the patient waiting area and hear staff and patient communication. If you need a dermatologist or are looking to change, Dr. Retterbush is the one to see!

Beware if you have a billing issue. They will screw you. I was treated at University Dermatology 6…read moretimes. The first 5 times, they filed claims with my insurance (UHC) and there no problems. After my sixth visit, they began sending me bills that I owed for the entire amount because my insurance wouldn't pay. I talked with UHC and was told they had not denied payment for that sixth visit because they never received the claim from University Dermatology. I was told by University Dermatology they tried to file this claim unsuccessfully multiple times. But UHC has no record of those claims or denying service for me. In fact, I've been to another dermatologist 4 times since then with no billing problems. University Dermatology has now turned over my bill to a collection service. In essence, University Dermatology wants me to pay because they screwed up filing the claim. I visited the office and tried to meet with the office manager. I wrote a letter documenting my billing history and what UHC said. I had a UHC representative offer to join me on a conference call to discuss and the offer was not accepted. Good luck if there is a problem with your billing.

I booked a one hour facial with Mabry, who is their new aesthetician. It was one of the best…read morefacials I've ever had! She took time ask me about what I was currently using on my face, made sure that the products she was using would compliment my current regimen. The best part was the massage. In addition to the facial massage, She did an amazing scalp massage and later a neck and shoulder massage. I left glowy and relaxed. I'll definitely return.

Easily one of the best spa in Athens to date! From ambience to calmness to information and…read moreknowledge this is the spot! You can see from the menu they have a little bit of everything to try! I always leave feeling factory new.

Disclaimer: This is only the experience with their Groupon and Jennifer btw…read more It's a pain to schedule an appointment because they do not respond for weeks. They are not professional at all and are impossible to reach by phone. I do not recommend at all.

I came in to Jennifer today to take a few inches off and clean up my layers. She did a fantastic…read morejob and was incredibly welcoming, I'll definitely be back! Went back on 6/11 and she did a great job shortening my hair and framing out my side bangs that are growing out!

Kristy is awesome! I enjoy everything about my visit there, the chit chat, the ambiance, whatever…read moreprocedure I am having done and the pure kindness of who she is. When I'm in need of a little boost either for my face or my spirit I know I'll find it there! You cannot go wrong if you try one of the many awesome procedures Kristy does! I cannot say enough positive things! Wish I could give her ten stars!

I have short lashes and went for a lash tint. My lashes are more noticeable, and the darker color…read morealso acted like a sort of eye liner giving my eyes more definition. Thanks Kristy!