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Yucaipa Valley Water District

3.0 (2 reviews)

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Beaumont-Cherry Valley Water Dist

Beaumont-Cherry Valley Water Dist

(13 reviews)

Today my water service was disconnected by Beaumont Cherry Valley Water District, and I am beyond…read moreupset and disappointed with how inhumane this corporation operates. I reached out asking for a short extension or at least a waiver of the $50 reconnection fee. I explained that I am self-employed, my income is not steady, and I do not receive my check until December 27. I also made it very clear that I have an 11-year-old child who is diabetic. She needs water to wash her hands and to safely check her blood sugar levels throughout the day. None of that mattered to them. They did not want to hear it. There was zero compassion -- just "pay or else." I was told there was absolutely no way around the $50 fee. No options. No understanding. Just payment. What makes this even more upsetting is that this same district recently sent out a letter stating there are water quality issues and that the water is not even healthy enough to drink. So somehow I'm expected to pay to be disconnected, pay again to be reconnected, and still receive unsafe water for my family and community? Despite all of this, I managed to gather the money and paid over $187 at 8:15 AM this morning. It is now almost noon (12 pm ) and my water is STILL not on. I paid what was demanded, yet my family is still without water. This experience makes it very clear that this corporation is not about serving the community -- it's about money, with no humanity, no flexibility, and no concern for families, children, or medical needs. Absolutely unacceptable

I want to thank the manager and the clerk who went the extra mile to help me with my situation last…read moreweek. I also want to apologize to the manager for my behavior.

Elsinore Valley Municipal Water Disctrict - Elsinore Eddie, sporting his new sweater vest.

Elsinore Valley Municipal Water Disctrict

(24 reviews)

From my initial water service set up to helping me and assisting me with my bill issue speaking…read morewith Jacoby was a pleasure. Great attitude and very helpful. Helped out with my service needs very promptly and gave me options. Good customer service on his end.

Forget the horrible customer service. We have all come to expect that from a non-profit public…read moreagency. What makes Elsinore Valley Municipal Water District the worst is that they brag on their website that 2% to 5% of their customers get their service interrupted (water shut off) each month. That is approximately 13 to 15 thousand people each month have their water shut off. Why you might ask. So that they can charge a $500 deposit. See public utilities are supposedly regulated on what they can charge in California. But deposits and fines are not regulated. So when ever EVMWD needs extra revenue they start sending out shut off notice no matter if you are late or not. when you try to pay online the deposit and fines are already added to your bill before the date of shut off. You have to go into their office to pay and explain you are not late. It's should be illegal for them to do that. It's an addition 6 to 7 million dollars extra revenue for them. They know what they are doing. It's a scam because they are systematically forcing so many people into being late. Then the customers are forced into paying over a $1000 dollars to get their service turned back on. They love to send these notices at the end of the year right before the holidays. It's a big money grab and they should be investigated for this. They will say they are regulated by the Public Utility Commission. But that is only on what they can charge for their water and sewer rates. Not whether they are engaging in predatory practices by forcing customers into default.

Yucaipa Valley Water District - utilities - Updated May 2026

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