1. Yucaipa Valley Water District

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Yucaipa, CA

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Yucaipa Valley Water District

3.7 (3 reviews)

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Beaumont-Cherry Valley Water Dist

Beaumont-Cherry Valley Water Dist

(13 reviews)

I want to thank the manager and the clerk who went the extra mile to help me with my situation last…read moreweek. I also want to apologize to the manager for my behavior.

Today my water service was disconnected by Beaumont Cherry Valley Water District, and I am beyond…read moreupset and disappointed with how inhumane this corporation operates. I reached out asking for a short extension or at least a waiver of the $50 reconnection fee. I explained that I am self-employed, my income is not steady, and I do not receive my check until December 27. I also made it very clear that I have an 11-year-old child who is diabetic. She needs water to wash her hands and to safely check her blood sugar levels throughout the day. None of that mattered to them. They did not want to hear it. There was zero compassion -- just "pay or else." I was told there was absolutely no way around the $50 fee. No options. No understanding. Just payment. What makes this even more upsetting is that this same district recently sent out a letter stating there are water quality issues and that the water is not even healthy enough to drink. So somehow I'm expected to pay to be disconnected, pay again to be reconnected, and still receive unsafe water for my family and community? Despite all of this, I managed to gather the money and paid over $187 at 8:15 AM this morning. It is now almost noon (12 pm ) and my water is STILL not on. I paid what was demanded, yet my family is still without water. This experience makes it very clear that this corporation is not about serving the community -- it's about money, with no humanity, no flexibility, and no concern for families, children, or medical needs. Absolutely unacceptable

Elsinore Valley Municipal Water Disctrict - Elsinore Eddie, sporting his new sweater vest.

Elsinore Valley Municipal Water Disctrict

(24 reviews)

Jacoby in customer service is AWESOME!!…read more My service was Going to turned off and they kept telling me that I was not eligible for another extension. I called back the day before I was getting turned off. This time I got Jacoby, he allowed me speak and listened to me before interrupting like ALL of his coworkers did. He placed me on hold and went to speak to his managers, which none of his coworkers did. All the other people simple said NO and told me to pay. When he came back he was able to get me the time I needed to pay, but then he also offered me financial assistance through a program the water company has. The program ended up paying my entire bill. I am so thankful that you have a PERSON like this on your staff. I can hear it in his voice that he is not like the others who work there. Thank you Jacoby, you really helped my family during an extremely hard time. Jacoby in customer service is AWESOME!! My service was Going to turned off and they kept telling me that I was not eligible for another extension. I called back the day before I was getting turned off. This time I got Jacoby, he allowed me speak and listened to me before interrupting like ALL of his coworkers did. He placed me on hold and went to speak to his managers, which none of his coworkers did. All the other people simple said NO and told me to pay. When he came back he was able to get me the time I needed to pay, but then he also offered me financial assistance through a program the water company has. The program ended up paying my entire bill. I am so thankful that you have a PERSON like this on your staff. I can hear it in his voice that he is not like the others who work there. Thank you Jacoby, you really helped my family during an extremely hard time.

From my initial water service set up to helping me and assisting me with my bill issue speaking…read morewith Jacoby was a pleasure. Great attitude and very helpful. Helped out with my service needs very promptly and gave me options. Good customer service on his end.

Yucaipa Valley Water District - utilities - Updated October 2026

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