Beautiful dealership. All the staff is helpful and professional. They went the extra mile to help…read moreme find a vehicle and followed up after to make sure I was happy. I had to wait for new plates and they provided myself and my kids coffee and hot chocolate in their waiting area. Highly recommend.

Everyone is friendly here Clean facility,not as huge display…read morecompared to my previous dealer but still good. Shout out to Keith Loung the guy who help me when im buying my Pathfinder Platinum. Today I went back to get and installed my dash cam... Waiting can be fun there's McDo accross the facility and in the service waiting area there's lots of seats,free hot drinks and water,washroom is clean. In every service appointment car wash is complimentary.(pressure washing is better though) Lets go for Nissan!!

Was a great experience buying my car here. The sales agent Khash helped me and Mike did the…read morefinance. Would recommend to my friends

BUYER BEWARE - unsafe business practices + fraudulent claims…read more Never ever buy a car from Carmatch Auto Group - they do NOT stand behind their guarantee, their word and their mechanic is a snake! Do not let your friends buy a vehicle here, it will be a dangerous decision for the safety of the occupants, your bank account + will cause you to lose faith in small businesses! We purchased a car in May for our 19 year old daughter. We had concerns that the company told us not to worry, that we would be fully taken care of. We told them our concerns and they took $1000 off the car for that day only and offered us a warranty that would cover the issue! We then had another issue and had to have the car towed to their mechanic - who replaced 1 coil and 1 spark plug and they promised this was the problem. Why would you only change 1? It's at the year when they all should be changed. Many texts and calls and have been outright ignored! The problem began again, sane as before! So we paid $800 to get the problem fixed (ie the rest of the coils and plugs changed over). This worked for a week then the misfiring turned into stalling. The company is not willing to do anything although we told them that due to what happened to our friends daughter, that this car must be in tip top shape. So much lip service, so many hallow promises and complete disregard for a persons safety, my child's safety, and disregard to admit they purchased a lemon from the auction! We had a mechanic look at it and the code came up and was clear what the issue was - bmw valvetronic eccentric shaft sensor (see picture). So they tried to bandaid the problem - which is criminal. $90 deductible and only $1000 covered is this warranty they issued for a problem that will cost $3000 to fix? They knew the cost it's a common problem! Unacceptable - disgusting and we are filing with consumer protection BC, BBB of Canada, Vehicle Sales Authority and filing in small claims court! I have never backed down and never will! CTV Vancouver Global National Global BC PLEASE SHARE!

TL:DR - An epic roadtrip made possible because of Enterprise's exemplary service…read more Me and and me flew into Vancouver for three weeks. He's retired and wants to see the rockies. Instead of the usual tour, he decides to rent a car for a roadtrip. But we're nervous since this is the first time we're doing this in another country. After a ling line and walk, we reserve a car at the Canada Place national on a friday, only to be told on Monday that they couldn't find our reservation. Stress. Our aunt recommended we try the Enterprise in Burnaby. We did. And were welcomed by a Hussain Kapadia with a smile that said "you've come to the right place." He listened to us, took down our details, recommended several cars, their gas mileage costs, insurance... We were blown away. We didn't expect the process was this simple, easy, and seamless. My dad and I decided to go with Hussein's reco of a basically new (less than 8000 km) white dodge charger RT. After ten minutes he waved us off for ten days of beautiful blue skies and starlit nights on a sea of asphalt (ok occasionally, gravel. That charger was sweet). The return was similarly seamless. We were in and out, with an accurate, itemized billing and deposit return. We only felt bad that Hussein wouldn't accept our tip :( So instead I decided to write this review.on Yelp, my first ever - to thank the Enterprise team and in particular Hussein Kapadia - for an unforgettable father-son roadtrip experience. Utterly cliche but I can't recommend this place enough. Will definitely go here first thing for rentals.

just an update on this location because obviously there hasn't been any reviews in years- there is…read morea trio here including the manager "sonam" who were extremely accommodating, friendly, AND personable! getting the car was seamless on its own, but their warm personalities made it a wonderful experience. if you want an easy car pickup with michelin star service, this location is IT! thanks again y'all!!!

My car broke down in the evening of Friday December 25. Had it towed to the mechanic and visited…read morethe MacPherson location next day. They were able to find me a car and let me use it until my car is fixed even though that wasn't known because the mechanic was closed until January 2nd. My contact was Tessa who was very professional and helpful, all of it with a smile on her face. All other personnel was also shared their help and smiles. This was not only professional approach but also uplifting help for not only a a client but for a person facing a challenge. This is how you build trust and reputation. THANK YOU and BRAVO Tessa and Team!!!

Horrible service. Rented a car through Expedia and paid in…read morefull 5 months before my trip. I arranged to pick the car up on 12pm on a Saturday. Expedia didn't tell me that this place closes at 12pm on Saturdays. I printed out the email and read it carefully before the trip but the closing time wasn't mentioned. Enterprise must have all my info but didn't email or text me to let me know that they close at noon. Got there at 12:15pm and the staff refused to give me the car I reserved citing that I was late and they already closed. If either Expedia or Enterprise had warned me about the 12pm closing time, I would've chosen a different rental location or company. My whole trip depended on having a rental car and that's why I made a reservation 5 month before. Arrgh.

My wife and I had a great experience in purchasing a Cayenne from this location. We were assisted…read moreby Stuart Coutts and the sales manager Lewis...both of whom know their product very well and were very helpful in assisting us with a custom build. When the car came in, they went out of their way to get everything processed quickly so we could get it in time to take on a road trip. Most importantly, the new Cayenne is a super sweet ride, and I'll be purchasing from these guys again.

I have been with this company for over 10 years but will NEVER go back…read moreAfter spending $2,300 on another yearly service (I only drive this SUV 6 months a year 40,000km after 10 years) I was told my Transfer case needed to be replace AGAIN. It was replaced under warranty 2 years ago! Although I had only put 10,000K on the car they refused to replace it. The cost quoted was $6500.00 plus tax. I went to corporate Canada and they too refused to help. I just had the transfer case fluid changed at a garage that services European cars (they said they had never seen one so bad and couldn't believe Porsche wasn't helping) This shop said it was worth changing the fluid (($300 opposed to thousands) so far I can't believe how well it is running. I'm sure it is NOT a permanent fix but I should be able to drive it for months! They also said they have had little luck dealing with Vancouver but Langley Porsche is better

I had a very good experience renting a 2022 Toyota RAV 4 (standard size SUV) from Enterprise's…read moreBridgeport location this past weekend. I used it to drive a group of girls for a Bachelorette party to and from Whistler. I had scheduled the pickup for Friday at 8am and the drop off for Monday at 8am. I showed up 30 mins early for pickup and was greeted by the staff, who informed me that my vehicle would be ready soon. Then I watched as they vacuumed and sanitized the entire inside of the vehicle. And they washed the outside as well. I did online check-in 2 days in advance so the entire process was very quick and efficient. They explained all the rental details to me and had me do a walk around of the vehicle to check for any damages. I had a few questions about some of the controls inside the vehicle, so they helped answer those questions for me as well. All the staff I spoke to were super friendly and helpful. The vehicle was super clean and in good condition. It drove nicely. I had zero issues on the road. I showed up a few minutes early to return the vehicle and they were already ready for me. The return was even faster than the check-in. Renting a vehicle is not cheap. But the fact that I received such great service from these folks means that the next time I need to rent a car, I will definitely be coming back to them for sure. Thank you Enterprise Bridgeport for your outstanding customer service!

ICBC customers Beware! Enterprise called my after being notified by either ICBC or the autobody…read morerepair shop about an rental/courtesy car. My car is a 2022 Acura RDX which is classified as a luxury compact, and they promised me a comparable compact about a day or 2 before I picked up the vehicle. When I arrived they said the compact was gone and gave me a Mazda Cx-3, which is a sub-compact and very small. I called to complain later in the week and was asked to call again on Monday. They promised me a Kia Seltos for me to pick up. The Seltos was also rented out when I arrived 2 hrs later and I ended up with a sh*tty Mitsubishi Eclipse. 3 issues I) not happy they promised me a vehicle and then discovering it's gone when I arrive 2) My vehicle is a luxury SUV, and the 4 vehicles that I was offered and / or drove were not in this vehicle class 3) trying to pass off the 1st car (Mazda CX 3) as a substitute for my vehicle This company is as sleazy as they come as they treat ICBC customers as a low priority. The worst thing is they will charge ICBC for compact but give me a sub-compact as a loaner just so they can save money. End result is they rip-off ICBC and me the customer! Stay away if you can or be on the look out for this company trying to save money at your expense!!

Since posting the issue, glad to report that senior management took quick action and the problem…read morehad been resolved. Saves us the hassle having to look for other dealers..

Kelvin the salesman was pretty good, but 'sales manager' Reza was so condescending and rude, we…read moreleft. Kelvin called to ask us to come back. We agreed to come back, but only if Reza wouldnt be there. Made the deal on a used Toyota. One of the dash compartment doors was broken, so Kelvin said he would order the part and call us. He did not! Would not recommend this place! Apologies to Kelvin, he did contact my son about the part. I wasn't aware. Very glad to hear that Reza is gone.

If you read the reviews for other Jim Pattison locations, the salespeople are similar (or at least…read morethe one I talked to was, anyway). This was an extremely shady experience, even relative to the low expectations I have when talking to used car salespeople. We started off on a shady foot when I asked for the carfax report they claim to provide on all cars and they texted me the photo of a printout of an incomplete carfax report that was over a year old (the status of the report was "pending", if the report is complete the status will read "complete"). They salesman explained that the report was up to date because they'd had the car on the lot for a year and it hadn't been driven. That didn't explain why they wouldn't give me a complete report and, when I asked for an up to date and complete report, they told me they'd give me one when I bought the car and took delivery of it, which would defeat the purpose of looking at the carfax report before buying. It's also curious that they told me that the car had sat on the lot for a year without being driven because the car had 6000 km put on it since they bought the car and had it inspected at the dealership. If they'd told me that they were using it as a dealership loaner or one of the salesman was driving it, I wouldn't have objected to that, but saying that the car wasn't driven when you put 6000 km on it is a bald faced lie. 30 seconds into talking to a salesman, we have one obvious lie and multiple shady things (incomplete carfax report, unwillingness to run another one until after you buy the car). I won't bore you with what transpired during the rest of the discussion, but it was more of the same. Detectable lies mixed in with statements that would seem suspicious even when not surrounded by lies.

I had an excellent time buying a car from here (April 2025) The staff were all immensely helpful in…read moregetting everything setup for an easy and stress free experience. Ebi ,our sales rep, was very considerate as well, answering any questions we had. I would definitely recommended them for anyone interested in a new vehicle