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    Yousef Joseph Usta , MD

    3.8 (10 reviews)
    Closed 8:00 am - 5:00 pm

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    5 years ago

    The staff service is particularly meticulous and attentive! It makes people feel at home.

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    Rivas Digestive Center: John Rivas, M.D - Myself

    Rivas Digestive Center: John Rivas, M.D

    1.6(18 reviews)
    39.7 mi

    Appointment for Wed 1pm I arrived 12:50pm. 2 others in waiting room. Very clean place. Very…read morefriendly receptionist(only 1 person in the office front). Gave me iPad to fill out questionnaire and consent forms(my first time here). I quickly filled out but I did not sign Hippa consent, cause it states I was acknowledging I received the HIPPA forms read and understood them. I went to window asked to see the forms, the girl said just sign I don't need to see them. I explained it's federal Act ( since 1996) establishing standards for patient right to their records and I want to read it, they should print it out and hand to patients if they want a digital signature. After 20 minutes they printed it. Next I found another issue on the program they use on iPad, it asks to sign accepting that the emergency contacts I entered Can Not request medical records. I explained to girl their that I elected for them to HAVE the right to request records. She said just sign when it uploads it changes it on my screen. I explained that's unprofessional and unacceptable to ask me to sign something that then anther system will change on its own. I asked to speak to office manager cause I know she did not write the program on the iPad but this needs to be addressed. She said they don't have office manager there at all. I asked who is in charge? She said No one.....whaaaat! I asked her to get nurse or doctor in charge today. She refused. She said if I don't sign everything then they will refuse services to me. Then she said bye have a nice day. After wasting almost 2 hours there left at 2:15pm. I suggest whoever is the owner here look to training staff to be better knowledgeable with respect to the field they work in and have a 3rd party programming company look at software you use for minor errors, this could have been avoidable. Now I have to take another day off next week probably to make another prescreen appointment elsewhere.

    Horrible Care and customer service. You call the phone and nobody picks up the phone, then when…read morethey do they hang up on you. The girl at the front desk is so rude!! The doctor Gonzales is unprofessional as well not letting myself explain my symptoms and just brushing me off like i'm just another patient. I felt disregarded and not seen. Would not send medication prescriptions to pharmacy either and would result in me having to call multiple times. TERRIBLE PLACE!!!

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    Yousef Joseph Usta , MD - gastroenterologist - Updated May 2026

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