direct tv /at&t…read more service sucks ! customer service sucks ! at&t / direct tv sucks ! had it installed and nothing worked as salesman described in a promotion through costco. fighted with direct tv , at&t for two weeks after installed. techs came on four occasions and could not get it to work. gave me a line of bs that it doesn't have enough wifi speed when amazon, netflix, youtube, and all my other devices work fine. direct tv an at&t are big fat liars !!!! don't deal with either of them. then they have the odassity to try to charge me $460 after installed and didn't work at all. stay away from at&t and direct tv ! they cannot provide service they claim., they lie, they are crooks !!!! people , stay away from direct tv and at&t..... nothing but bs and the worst customer service ever !!!

Horrible customer service at this store, we ordered on line at At&T for pick up at store. Never…read morewere contacted so went to store, bought a phone and cover but when we went to pick up we noticed cover was wrong color, asked about the correct color which was same price but they would not exchange it. They wanted to charge us $ 10.00 more. What a joke cost them nothing but a customer. Do not do business here if you can avoid it.

Ali is the man. He went above and beyond helping my 91 year old mom. Great customer service.read more

I always have issues with my phone, so usually I bring it to Apple, this time I decided to go to my…read morecarrier for insurance purposes. I was helped by Ryan Sweeney and could not have gotten better customer service! He made me aware of all my options and provided me information about their current promotion. I'm usually stressed and impatient when taking care of my phone issues, not this time! Thanks to Ryan, I left with a new phone and stress free.

Roopa saved my life today! (And my wallet) I can't rave more about the patience and service today…read morefrom Roopa. Definitely a forever customer! Thank you! My phone broke and I needed a new one - everything went smooth and he was extremely knowledgeable.

Talk about a great guy, the manager Carlos all I can say is wow finally a guy who actually cares…read moreabout the customer

Too bad there's no room for a zero. Optimum has transferred the tasks which Optimum employees were…read morepaid to perform for the customer with their technicians e.g installing a defective cable box with a new one and bringing the defective one back to Optimum , back to the customer. Optimum has forced the consumer to assume tasks that Optimum technicians were paid to perform. This is definitely a violation of the Americans With Disabilities Act, not to mention age discrimination. If as a consumer I am now forced to hire someone to do these tasks then I expect to be reimbursed for that expense - how about about reimbursing me for all out of pocket expenses I incur for tasks optimum techs used to perform? This email will be forwarded to the government agency that regulates companies such as Optimum.

they used to give nice promos to keep costs down…read more Now they just promise you promos that don't happen. And if you like baseball, MLB is gone. But you're still paying. bill skyrocketed by almost 70$ in December- called to get promo and was promised a fixed rate for as long as we kept the triple play service that we have. you read that right. As long as we don't leave, Optimum we will pay the same fixed lowered price without ever having the price go up again. yeah, it sounded too good to be true, and of course, it was. that call was January. Another rep said they would give me three months credit, and apologized for the previous person who promised something that they said they don't offer....but THAT that never happened, either. I could go on and on, but the stories are all the same, they lie they lie and then they lie some more - then they put you on hold and come back and say some more lies. That's really what they do. Go on Reddit and you'll see what real people that used to work there say: people that stopped working there because they had a conscience and felt bad lying to people: They said that they were told to say whatever was necessary to keep someone from leaving even if that meant promising promos that they couldn't actually honor. That is exactly what happened to me and countless others here on Yelp- I have screenshots of everything proving that I should've had a promo worth X amount of dollars.... that never materialized. I spoke to numerous other customer service reps who all gave me different stories, and it was just a run around whether it was the retention center or customer service. They don't care. Yeah, they'll come on here and reply to your negative review asking you to contact them at an email address that they're going to post and, don't even bother doing it. Because then you'll be going back-and-forth by email while the person on the other end is getting paid, wasting your time yet again. Remember, they record all the phone calls and then they tell you that you were never promised anything. That's when you have to tell them to go and listen to the calls and make sure you write down the time you called and the date that you called - and the first name of the person that you spoke to. They record everything. EVERYTHING. WHEN YOU FIRST CALL, IT SAYS THAT THEY ARE RECORDING THE CALL FOR QUALITY ASSURANCE! Quality assurance doesn't EXIST with Optimum. I'm sure the FCC and the FTC might be interested in hearing about this...maybe even the Senator, too. people you need to fight back... To anybody that was promised a promo, the day before the bill drops, turn auto pay off - and pay the promo price that you were promised, don't leave auto pay on. I made the mistake of leaving it on and they took the full amount. I was never compensated two months in a row now..... In the meantime, looking into other options because I'm tired of doing this, spending hours on the phone wasting time with people who getting paid on the other end to waste it. REMEMBER THAT. THEY GET PAID TO WASTE YOUR TIME AS LONG AS THEY DON'T LOSE YOUR BUSINESS..... LET IT SINK IN AND THEN RUN FROM THEM.

Jose and his staff are fast working, and helpful. They helped me filed a claim and fixed my son's…read morephone screen with all in a half an hour and we were in and out super quick.

If you need a laptop repaired I would not hesitate giving UBreakIFitit a try. I brought my laptop…read moreto the Port Jefferson location have the fan replaced. I use the laptop for work and could not be without it. They were very helpful and took care of it while I waited (I had bought the new part with me) I want to thank Kevin for his help as he was in the middle of repairing another laptop and stopped what he was doing to fix my laptop so that I would not have to leave it. I also spoke to another customer who needed a laptop screen replaced and she was extremely happy with the repair and the service.