My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

We called Legacey Plumbing for an issue we were having. I was told directly there was a service…read more fee 60.00 dollars. & I schedule them to come out. They did a great job however there wasn't any transparency on fees. I was not told there was a diagnostic fee from the scheduler nor from the crew that came to my home until afterwards. I wasn't happy as I didn't have this in my budget. I had called the office to bring this to there attention and was transferred to a manager. I explained that these diagnostic fees were not told to me when I scheduled the appointment and when the plumbers came to my home and I wasn't happy. He said he'd get back to me. Never heard back! FYI. There's more than just a service trip fee with this company' beware they charge for a diagnostic fee also.‍

Used Casanova plumbing to repair a shower valve issue. This was after two other established…read moreplumbers couldn't resolve the issue. Casanova plumbing was a lifesaver as this was a required fix in order to sell our home. On time, very professional and affordable.

I can't say enough good things about Trident plumbing. I recently had to replace my pressure…read moreregulator valve and contacted a few plumbers to get estimates and time frames. Trident had availability when I need them and their price was fair. Vlad and his assistant (my apologies I forgot the assistant's name) were the plumbers assigned to my job; They were both professional and courteous. Vlad explained what they were going to do and got quickly to work on replacing the valve. They worked tirelessly digging up and removing the old valve. Despite the heat and humidity they were happily working together to replace the valve and even dealt with interruptions from my son who was very curious about the work taking place outside of his window. They answered his questions and didn't seem annoyed by his curiosity. Once the job was complete Vlad showed me the new valve and explained how to operate it, he also explained the invoice and asked if I had any questions. I don't know much about plumbing, but the quality of the work looked top notch. They cleaned everything up and I couldn't even tell anyone had been in my flower bed. I was really impressed. Lastly, the inspector for the city of Frisco came out to inspect the job and even commented on how clean and professional the new installation was. I highly recommend Trident plumbing and I will use them for all of my future plumbing needs. I was happy with the entire process; I didn't feel like I was being upsold or overcharged for the work. Everything was explained and the work was preformed in a professional manner. Well done!

Hello, We used Trident Plumbing out of Frisco Texas for a slab leak detection during our home…read moresale. The quality of testing was terrible and our follow up requests for support was worse. Trident detected two leaks under the house. One leak they detected was 7 feet away from the actual leak and the other was 21 feet away from where they detected. Because we used their recommendations on access points and measurements we went into the slab in the garage to fix one and tore apart one of our bathrooms to access the other. Based on the actual locations we could have gone in from the exterior of the house. Their errors cost us an extra $5,700 in plumbing cost, more than $900 in bathroom repair and alot of work and time. Each time we followed up with Trident to discuss the situation we were treated very poorly. I also sent them emails with no follow up. Thomas Bates and Brian Brunner miss handled the situation. Follow Up to Response Below: I guess I can't respond to your response below but I can edit my initial comment. 1) We hired you for a leak detection and your leak detection was completely wrong. As a licensed plumber I expected quality work as I would with any licensed professional. The very experienced licensed master plumber we hired to do the digging and repair thought he could rely on your detection as well. 2) Your price per foot to dig was much higher thus we would have had a larger outlay of cash if we went with you to do the work. Furthermore, given the quality of your work, in hindsight I am thankful we did not use you. 3) Obviously you care more about your online reviews than you do your customers because this has been going on since December with no adequate response from you and yet you respond to my Yelp comment within a couple hours.

Quality work and value for money. Great Job, would recommend. Jerry , Andy and Tim went out of…read moretheir way to get things done with City.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

Good service and fast acting. I felt that they can be better equipped with better and modern…read moreequipment to locate problem more accurately to prevent extra work and process can be improved to discuss about pricing and get approval first before proceed especially on the change order. Overall responsibility is definitely there. It comes with a hefty price tag about 25-30% more than others. If you are looking for quick fix and decent quality job , this is it. If you have time and not urgent fix, take time to search around. Others may be cheaper but they will come in several batches for different jobs and need sone scheduling. Your plumbing issue still get resolved with lower cost but may be in weeks. Not days.

I wish I had a good review to give to this people, but they will not stand behind their work. Had…read morethem come DIAGNOSE and FIX a leak on one of the garden faucets, and their diagnose was the faucet needed replacement and so they replaced it. It's been leaking for months after the repair and since this is a rental house and we had Christmas in between, the tenant informed me about 2.5 months later that there was still a leak. I had to dig some of the pipe to find that 5 inches below the faucet there was a fitting that was still loose and leaking. When called the company to come over and take care of the leak they wanted another ~$500 to take care of ~1ft of copper. Even the manager over the phone said and I quote "Even if you had called me the next day after the repair, we will still had to invoice you for the fix" WHAT?? What kind of licensed plumbers are this guys that won't stand behind their work? I just hope they take care of the customers going forward, remember the market has ups and downs and although you are enjoying a never ending supply of customers that will not last forever. One of the worst companies I ever deal with.

We called for service on a Friday afternoon and they showed up within an hour and fixed it right…read moreaway. I couldn't believe how quick and easy it was! Great job. We're keeping the card.

Stand-up dude! We found ourselves in a pickle on a Saturday night - water was off, pipe was broken,…read moreno proper tools, sun going down, no flashlight, and no hope We called R & M Plumbing. Danny showed up and had it fixed in less than 30 minutes! We appreciated his honest work and great attitude. He saved the day and we recommend him to anyone who needs a reliable, honest plumber

Water was leaking from my first floor ceiling and it was 7pm…read more FPP sent someone to my house in 20 minutes. He quickly found the toilet that was leaking (from the bad end) and fixed it quickly. I had to pay extra for after hours service and it was worth it! Stopping the leak now instead of waiting a day kept this problem from getting even worse.

Dennis did a great job replacing our kitchen faucet. Their office staff was very responsive on Yelp…read moreand made scheduling quick and easy, even on short notice. Everything is working perfectly.

Our garbage disposal was on the fritz and we requested service through our home warranty…read more Initially, we were connected with a different service provider, but after 10 days and we still had not heard from them (after calls and calls) our home warranty switched us to Scout. Scout was AMAZING! They got us on the schedule in less than an hour and their technician (Seth) came out on time and went above and beyond to diagnose and fix the problem! Highly recommend this company and Seth!

Horrible company to go with. Our home warranty kept sending us back to them. We had a leak from…read moremaster bathroom to garage ceiling. Two guys came...one stayed up where master bathroom and another downstairs where garage ceiling is. They said they filled up tub and noticed no plumbing issues. They said it is jets because when water reached jets...the guy downstairs at garage heard leaking. Jets in a tub is under the manufacturer and not plumbing. So we called specific manufacturer and got a specific person out. They tore tub apart to see and nothing was wrong. We went back to home warranty and they sent us to Scout once more. Scout told us they are not coming back and have notified warranty. I blame both warranty and this company. This company clearly does not know what they are doing and are very rude.

Superb and professional service! These are the best around! Fair pricing and follow up.read more

Luis and Jacob just finished a job that didn't go as smoothly as we had hoped. Aging house, tree…read moreroots, etc. They worked in the cold, pouring rain and helped me make decisions that I was nervous to make on my own about repair options. They were so very kind to me and a true blessing in a difficult situation. I will absolutely call them again. Thank you, Luis, Jacob and Legacy Plumbing!!

So they are "nice", and answer their phones on a Saturday, and Michael the husband plumber seems…read moreknowledgeable, but not competitive in pricing nor fully transparent. Wife was sneaky in getting to come to property when job could have been quoted over phone and sly in trying to skeeze a service fee they never ever communicated anywhere along the way to basically write me an estimate on the way home from an emergency service call job. Would. Not. Use. Husband and wife team in a transit van and I called them when trying to get a water heater replaced in Frisco over the weekend. I sent pictures, provided all details, knew exactly what I wanted done down to the exact brand of the water heater and parts. This could have and should have been a straight quote over the phone with the info I was given. The range given on the phone was 1800-2300 despite having all of the details in the pictures before arriving the property. I was led to believe pricing could be toward lower end of range by saving sediment trap, pan and more... After coming out with nothing materially changing, they quoted me nearly $2400 in person. They also wouldn't come back out for the inspection with city either...Legacy Plumbing quoted $2150 over the phone and they were high...soup to nuts with a better warranty. After I mentioned that they said they would match it.. no thanks... Best part of all.. after feeling like I had wasted my time, at the end of the estimate when They had offered to "come out" when they were on their way back from another job to see if they could make the price cheaper, they tried to charge me $69!! made absolutely no mention of any fee to do so. Had I known about the fee, This would have been an immediate no, and move on to the next plumber. When I told wife you never mentioned on phone at any time she said you know what, forget it and walked off.. Numerous reputable plumbers quoted this, with parts and all based on pictures and details without coming out, cheaper than they did. Again, this is with brand of water heater, size, parts, and components all clearly and consistently aligned and communicated. I felt like this is another one of these contractors gaining customers through the "recommended by" uninformed people on Nextdoor who recommend contractors who are "nice" to them and who act as if they are "affordable" and cheaper than larger outfits but are really higher priced and lower offerings than others. I wasted my time on an important Saturday and the entire process made me feel deceived. When I sniffed and snuffed out the nonsense it was game over. Went an alternate route in the end with a better warranty for far less money, got a new water heater in by end of night but learned ...again... the "recommended bys " on Nextdoor are nearly worthless depending on who is writing the reviews ... I am going with three stars only because Christmas is coming soon and I'm trying to be nicer even to those who deceive, I don't know the actual quality of the work, just the sales process and feel as though I wasted my time and was deceived through niceties.

Highly recommend Michael & Shannen for the best customer service and professional work. Thank you…read morefor helping unclog a stubborn pipe! We appreciate you addressing the service requested and knocking it out of the park. 5 STARS!!!