No appointment for this visit. Needed an oil change & tire rotation…read more The service team came back with several items to service. We chose what needed to be done, they did the services & out we went for $900. A LOT of $$, but piece of mind for our daughters safety & knowing the job was done right is what we come for. Used to go to Gwinnett Place Honda after 15 years... they are not as customer service oriented & they do not give us piece of mind. Customer service at Honda MOG is outstanding!! This is our new service team! And, a drive through the car wash is the cherry on top!!

Service is horrible here. I was sold an absolute LEMON that I overpaid for, and died in 6 months…read more I was still willing to buy 2 cars from them. Instead of being straight up with me and making things right, they played old school salesman games like it was my first day on earth. They made no effort to make things right, or to even treat us with respect. The "manager" here is unprofessional, rude, and slimy. Trust me, don't waste your time here. Go to Lou Sobh. They were happy to sell me 2 brand new Honda's, with a Great deal, and no deceptive games.

My wife and I recently purchased an Audi Q7 from this location. The process was pretty straight…read moreforward as with any other car purchase. When we arrived we were greeted by Dave Bautista which promptly showed us the vehicle we were interested in. We negotiated a deal and drove home in our Q7. What I really like about Dave is the level of customer service during and after the purchase of the vehicle. He gave out his personal cell number and kept in touch days after the purchase to ensure we were satisfied. That to me speaks a million words in this day and age where customer service is non existent. In addition the sr. Sales Manager, Shaun made sure that any defects we discovered on the vehicle would be tended to. Everything was given to us in writing. Despite the negative reviews as other have left, please understand that no business is perfect. Give them a chance to make things right before you post a negative review. In conclusion we are very please with our experience and how we were treated after the sale. Well done, Dave and we wish you many more sales!

Please listen to the reviews. I had the down payment, financing was approved. He went outside to…read moretalk to someone, came back in and made up a bs story about financing was short 1K. I wasn't born last night. They wanted to sell the car to someone who had more cash to put down. even thought I was putting down 6500 and some. NEVER do business with them. plus the cars was dirty as hell and covered with ants, but he cleaned it.

t's truly a rare thing to be able to say that I had a great experience buying a car, but that's…read moreexactly what happened at AutoNation Toyota Mall of Georgia last week! I actually didn't plan to buy a car at all - it was in the back of my mind, but when I went to the dealership it was just to have a recall service performed on my 2017 RAV4. I've loved that car for many years, but it was past time for a few upgrades. I ended up test driving and buying a 2024 RAV4 - everything I loved about the first one, just BETTER. My wife ended up joining me for the test drive, and bought herself a Jeep Gladiator on the same day! Our sales associate, Naser, was terrific. He was present and answered all questions, but at no point was he pushy or insistent. He couldn't have been easier to work with. The same can be said for Ruben, who handled the financing end of things. All in all, I had a wonderful experience at AutoNation!

***DO NOT REPAIR OR SERVICE YOUR CAR HERE***…read more They literally tried to scam my girlfriend whom I warned about this dealership. Looks fine to buy a car but HORRIBLE service center. I'm not a mechanic, I just worked on them since I was 12. Took automotive classes. We bought a Toyota Camry for our 16 year old. It ran lean and looked like an 8 year old tried tinkering on it with broken connectors everywhere. I repainted and fixed them all. Cleaned it up under the hood. Fixed the oil leaks and tuned up the engine. I couldn't figure out the running lean and I don't have anything to hook up to diagnose it. My girlfriend insisted she wanted the dealership so dropped it off to AutoNation mall of Georgia. They took several days and came back it was a $2000 ECM. What?!? She authorized the repair as they told her their master mechanic assures that's it. Guess what, it wasn't. They then said (even though it's the same code, running lean, the car had a bad engine fuse block.... WHAT?!? I got involved at this point as I saw them ripping off my girlfriend. We went down and I demanded they give us the car and put our old ECM back in. They said it was bad. I asked if they tested the ECM??? They said they don't know. I asked them to at least let me have the old one back. At first they agreed. Then after going to their mechanic, they came back and said the old ECM was shipped to "corporate".... WHAT?!! Now enters the service manager. He was bipolar as I was calm and never raised my voice then suddenly he started yelling loudly at me. Asked me why i didn't fix it! I explained the absurdity of their mechanics diagnose there. Demanded them to release the car, give it back the way we brought it there. Ended up having to pay $900 instead of the $2K bill. Took it to a competent shop, diagnosed with 220cc injectors and should have been 240cc ones. They confirmed it was nothing to do with the ECM nor the fuse block. Don't get your car serviced here. Their mechanics are horrible and their service manager should be fired before he snaps again on someone.

Absolutely phenomenal service from the selling crew, very open to working with me on, William in…read moreparticular very helpful and took a lot of time with me. I did not feel pressured in any way, and made the experience very nice and enjoyable. Highly recommend buying from him and a new car from the dealership.

I did not have a good experience with Mall of Georgia Ford. I believe they knowingly sold me a…read moredefective 2018 Ford Focus. Since purchasing the car, it has spent more time in the repair shop than on the road. It has been incredibly frustrating and disappointing to deal with constant issues on a vehicle I trusted would be reliable. What made it worse was their solution: I was essentially told to sell the car to another unsuspecting person or trade it in. I would never feel right passing this problem on to someone else the way it was passed on to me.

My daughter bought her Passat here and get it serviced regularly and they have a great service team…read moreto manage getting you in and out as quick as I can. She's had her car three years now and all the maintenance done here and has had great service great support when she needs anything. They have a good inventory of Volkswagens and other used cars and a huge parking lot of inventory they need to move. Did a full service in less than three hours giving me time to have lunch with my kiddos and even ran into the mall for a few things. My car runs great and this is a great dealership to work with. Highly recommend

I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

My husband and I went into Mall of Ga Mazda in hopes to find a family car for us. We were…read moreapproached by Lewis Moats and he was absolutely wonderful during the whole process. He sat down with us to discuss what we were looking for and he started the hunt to find exactly what we wanted. He brought us over several cars that were great but overall didn't fit all the criteria of what we wanted. He went as far as looking at other dealerships to see if they had any vehicles that had everything we needed and found us the perfect one. Lewis went above and beyond and we are so grateful for all of his hard work! Tyler Lachniet in Finance was also kind, helpful and did his best to keep us close to our budget. They both made this the best experience we have had at a car dealership!

What a great experience for buying a car. My wife and…read moreI went to Mazda Mall of Georgia to look for a replacement of her 2016 Mazda CX-5. I already looked at their inventory and picked out 2025 Mazda CX-5 Reserve in Soul Red CPO. I had called ahead to make sure it was still available and made an appointment for 5:30. We arrived and were greet by Lewis Moats. The car was waiting for us by the front door. After copying my wife's license, we were off on the test drive. The route was a blend of curvy back road to a ride on the highway to get a good feel of the car. Lewis got quiet when asked so we car hear how quiet the car was and there were no strange noises. My wife loved the handling and the power on tap when needed. Zoom Zoom it is. When we got back to the dealership we met with the sales manager, Carly Vendemia, to go over the numbers. I remembered her as the finance person who helped me buy my 2021 Mazda CX-5 Reserve which shows this is not a turn over dealer but one where people stay and get promoted. She and I went over the numbers. I showed her my research on my trade and she showed me hers and we met at a number we both agreed on. I also filled out the coupon on their website and got an additional $500 off. Next stop finance. Fabian Jackson handled the finance part. He was professional and showed me all the options. Since it was a CPO and had warranties all we needed was the oil change package which gets you 6 oil changes with tire rotation and inspection every time you come in. I got it when I got my 2021 and it is well worth it. He was unable to match my interest on the CPO that I was able to get from my credit union but they came close. Last step was Lewis Moats, a great salesman, who patiently sat with my wife in her new car showing her all the options and controls. He didn't rush her and she asked question after question. He also programmed the car play to work with her phone. She was happy and drove home with a smile. There are a lot of dealers out there but this is one you should shop at. They care for their employees and it shows. I have seen the same service people for years and one became the service manager. They explain everything that needs to be done and fix it right the first time.

Purchased 4 vehicles here. Some good experiences, some bad. Can't be anything but neutral…read more Seems like they were better a few years back, but that's just my experience.

Our family has bought many cars and trucks from Ewing Motors over the past 35 years and continue…read moreto refer our friends there. We have always received outstanding service.

The staff that I came in contact with were all wonderful. What I like most about them was that they…read moreweren't high pressure. I never felt like i was being pressured into anything. The finance manager (Chad) was totally awesome. He seemed to really care about my budget when it came time to add an extended warranty and GAP insurances. My original salesman was Trey Whittaker, he contacted me by phone and told me he would take a video of the car for me...I asked if he would be sure to take a picture of the moon roof... he did just that. I wasn't able to go up to the dealership until the next day and he wasn't working so he put me in the hands of Jeff Matthews, he was very good too. he took me on the test drive and helped with setting up my settings on the car. i bought the car the next day! Good/fair price and all had great customer service

I purchased a truck from "Big Mac" McDonald. He was very good at communicating, explaining the…read moreadvantages of the vehicle I was looking at, and the price was great for both my trade and new vehicle. I drove over 600 miles just to purchase this vehicle and would come back the next time I'm in the market. The Finance Manager, Chad, was great to work with as well and very good at communicating and having paperwork ready to go upon my arrival.