Purchased 4 vehicles here. Some good experiences, some bad. Can't be anything but neutral…read more Seems like they were better a few years back, but that's just my experience.

Our family has bought many cars and trucks from Ewing Motors over the past 35 years and continue…read moreto refer our friends there. We have always received outstanding service.

This dealership left me with a very good impression. The Sales Advisors were kind in the way they…read morecommunicated with me, and that helped me feel comfortable and confident from the beginning. Nothing felt forced or uncomfortable, which I appreciated. Being able to consider things while feeling at ease made the whole situation much more positive for me.

Besides the sales lady Wendy that helped me with my paper work and made sure everything went…read moresmooth, I had the worst experience buying a car. I bought a car from them and thanks to the sales lady Wendy, she noticed that the AC in the car wasn't blowing cold air. After signing my paper work and finalizing everything, I had to wait 3 hours for the AC to get fixed just for them to tell me that there's a part they got to order which meant I had to drive the car home with no AC in this Georgia heat and come back when the part is in stock for them to fix it. A couple days went past, I drove back at the dealership at 9:30 am in the morning. They started working on it and keep in mind no one kept me posted or gave me any updates on how long it is going to take. After 5 hours, that's when the service manager came in and told me "ohh there's this little cover that goes on the compressor that we gotta order so you will have to come back in 2 days. At that point I felt like they were just playing in my face. They saw a young kid excited to get a new car so it doesn't matter how many times we prolong the process he doesn't have a choice but to accept it. I said cool I went home mind y'all I live in Athens which is about an hour drive from the dealership. A day later I tried to start the car, didn't want to start. I called BMW road assistance they diagnosed it and found out it was the starter motor. The service manager towed the car to the dealership which was a Friday. They told me it's going to take 5 days to fix the car because they gotta order a new starter motor and fix the AC. I told them I leave in Athens, I am a student I can't spend 5 days without a car. Especially having to go at work, school and errands. The sales Lady Wendy went a head and told the managers and to my surprise non of them wanted to speak to me. Pretty crappy Management team that can't even talk to a customer. They denied me for a loaner car and Wendy was willing to drive me back home at least and I thank that for her. I spent 200 in Ubers in a span of 5 days I didn't have the car and when the day I was scheduled to come pick it up, I called and made sure everything is fixed. I kid you not, the AC was still not fixed. This people had 5 days to fixed everything, starter motor which doesn't take an hour to fix and the AC that quote on quote takes 4 to 6 hours to fix. And there excuse now was that the machine that flushes the AC unit was down. These people made me spend 200 dollars on Ubers, neglected my car, waisted my time and whenever it's time for an explanation, they just played in my face like I'm stupid or dumb enough to believe why they didn't do what they were supposed to do. Another thing is, I just got news that they do give loaner cars. But just because I was young and calm and not throwing a tantrum in every situation, they used that against me. I'm not no person to judge only God can but I had to wish for something, I would wish for going back in time and never had went to do business with them. Only good thing I got from there was Wendy. She treated me like her own son and made sure I was taken care off.

Unexpectedly here, and had a good experience. No pressure is…read morea definite plus! Walked in, asked about a specific car with the front desk. Instead of walking us, he actually stood there & pointed to the section of the lot & let us go. Said is we needed to test drive to come back & he would set it up. Left to see if we could find anything else... ended back at CarMax Buford to test drive around 4:30 pm. A new man was at the front, he didn't seem very enthusiastic & not the friendliest of welcomes, but whatever. He ended up being our salesman. Ben Anyway, went over, set up the test drive, he still was not overly kind, just sort of blah. We were mot thrilled to be there either, so.. Anyway, got the transaction done- Know they do NOT accept credit cards for any sort of payments. Make sure your bank is set up to accept your purchase before you go!! Clean inside. Towards the end of the night the restroom could have used attention. He offered water upon seating, but not again. OK- we knew it was there, but we were too busy. We got a car & now car payments. Was this stress free, yes except now we have a monthly bill. Could our guy Ben have been better to make us feel like he wanted our business & not be so clinical, absolutely. Do WE ultimately care if he kisses our butt... no, WE don't. I bet if he was selling an AUDI, maybe he would have been more upbeat?! Anyhoo- transaction done! I hope not to visit again for several more years, but would definitely go back if they have the right inventory. They give these cars a great once over & don't sell if there are any red flags. They have all service records & car fax reports too. Best of luck out there! Stay safe & true to your budgets!

I've purchased a 2023 Chrysler Pacifica and less than a month the vehicle has stopped working. I am…read moreso glad I purchased the CarMax warranty otherwise I'd be shit out of luck. I towed it to CarMax to get serviced and I've been getting false promises that my vehicle will be "squeezed in" for service despite ever getting service. Unfortunately in order to be eligible for a rental car you have to have a diagnoses, but I've been getting the runaround on even getting it diagnosed. I've got 3 kids and no way of going anywhere. The service girl, Mikayla is rude and a bi t ch. and has zero customer service skills and should NOT be in this line of work. She should be a warden at a prison to suit her personality best. If you plan on having your vehicle break down, purchase from this place. But make sure you purchase that additional $3,000 warranty or else your screwed.

I couldn't have asked for a better experience buying a car. Ethan Frias was incredibly helpful,…read morepatient, and professional from start to finish. He made sure we understood everything, answered all of our questions, and took the time to make sure we found the right vehicle for us.

***DO NOT REPAIR OR SERVICE YOUR CAR HERE***…read more They literally tried to scam my girlfriend whom I warned about this dealership. Looks fine to buy a car but HORRIBLE service center. I'm not a mechanic, I just worked on them since I was 12. Took automotive classes. We bought a Toyota Camry for our 16 year old. It ran lean and looked like an 8 year old tried tinkering on it with broken connectors everywhere. I repainted and fixed them all. Cleaned it up under the hood. Fixed the oil leaks and tuned up the engine. I couldn't figure out the running lean and I don't have anything to hook up to diagnose it. My girlfriend insisted she wanted the dealership so dropped it off to AutoNation mall of Georgia. They took several days and came back it was a $2000 ECM. What?!? She authorized the repair as they told her their master mechanic assures that's it. Guess what, it wasn't. They then said (even though it's the same code, running lean, the car had a bad engine fuse block.... WHAT?!? I got involved at this point as I saw them ripping off my girlfriend. We went down and I demanded they give us the car and put our old ECM back in. They said it was bad. I asked if they tested the ECM??? They said they don't know. I asked them to at least let me have the old one back. At first they agreed. Then after going to their mechanic, they came back and said the old ECM was shipped to "corporate".... WHAT?!! Now enters the service manager. He was bipolar as I was calm and never raised my voice then suddenly he started yelling loudly at me. Asked me why i didn't fix it! I explained the absurdity of their mechanics diagnose there. Demanded them to release the car, give it back the way we brought it there. Ended up having to pay $900 instead of the $2K bill. Took it to a competent shop, diagnosed with 220cc injectors and should have been 240cc ones. They confirmed it was nothing to do with the ECM nor the fuse block. Don't get your car serviced here. Their mechanics are horrible and their service manager should be fired before he snaps again on someone.

Mike sold me a 2007 Tacoma. This place is fast and efficient. The price was fair and the vehicle in…read moregreat condition for the age. At 79 yrs old I feel like I am a fair judge of character. Immediately I felt at ease with Mike and after a few minutes felt I had known him for years. Thank you Mike. After 3 months of searching I found the ideal truck for my needs.

Mike is simply GREAT! We've bought around six cars from him, and every experience has been…read moreoutstanding. He's a man of his word -- every promise made has been 100% kept. The cars are always reliable, fairly priced, and exactly as described. We've also sent several friends here, and they've had the same amazing experience. It's rare to find this kind of honesty, integrity, and consistency in the car business. Truly a 5-star dealer we trust completely!

Had an amazing experince quick and one of the easiest deals ive ever done! The sales team hooked me…read moreup and kept me updated in a very fast and organized way

I recently purchased a 2015 Ford F-350 Super Duty from this dealership. Within a week of the…read morepurchase, the truck would not start. I contacted them immediately, and they instructed me to take it to a repair facility for diagnosis, which I did. The warranty company later denied coverage because the truck was sold and advertised with 188,998 miles, but diagnostic reports showed the actual stored mileage was 305,341 miles. I provided the dealership with all supporting evidence, yet they refused to take the truck back or offer a proper resolution. The only assistance they offered was wholesale labor and parts. Based on my experience, I will not purchase from them again. Buyers should be aware and use extreme caution before doing business with this dealership.

Ever been kicked out of a dealership? This guy has!…read more After waiting 2hrs for them to figure out the $500 college rebate for a brand new vehicle I wanted to buy, and me providing everything they kept asking for...mind you the goalpost kept changing... I was eventually told they would not accept the documentation provided by a sales manager that came by after me patiently waiting and obliging for said 2hrs. At first a photo would work. Then it was a pdf. Then it was the physical copy from the school. Then it was both the transcript and the degree physical copies. Mind you I had called prior to ever even driving there to make sure I had what was needed. He wanted to tell me everything the can't do and won't do and would not entertain any of the solutions I tried to provide, nor listen to the reasoning and information provided directly from Nissan USA. So after some back and forth, me asking some more questions, and him "checking on it," I eventually said "let's just move forward." He then had to check on some more things as I was still trying to solve for this. He came back and some more back and forth about them not accepting this and I said "let's just move forward. I'll just eat the $500." Said it two more times. He then proceeds to change his demeanor yet again and now he "didn't feel comfortable with this relationship and doesn't want to do business...". He told me to get out of the store. Oh he also told me he didn't want to be there when we were talking. So yeah... good luck!!!

They are the worst DONT GO HERE! Their electric pump damaged my vehicle it worked fine before I…read moreused their pump then after their pump damaged my vehicle they told me they could fix the vehicle I just needed to pay the diagnostic fee which they would deduct from my overall bill they came back and told me my vehicle couldn't be fixed and then I wasted $200.00 paying them for something they couldn't fix. Then after paying them $200.00 after speaking to the lady multiple times she still refused to charge the car up enough therefore I waste another $140 in tow services so I basically threw away $340 **** DONT GO HERE FOR SERVICE THE LADY IS HORRIBLE!!!

I take my VW Golf to the service with no appointments because it presents a sudden failure on the…read moretransmission, all warnings lights on and driving on emergency mode at no more than 30mph. They manage the problem in a very honest and professional way. My 10 years old car was fixed by the next day and driving like a brand new thanks to they skills technicians Thanks James Cumbie.

I have had so many problems with this location that I will never return here again. Sorry this will…read morebe a long post. 1st visit made an appt for the Carnet issues. Was told diagnostic may take time. James told me he can reserve me a loaner but waitlist is a month. So I reschedule for a month out per his recommendation. A month later, I'm told James called out of work and didn't reserve a loaner. Another advisor Quentin took over and said they can give me a loaner tomorrow. The next day at dropped off I said I may need an oil change too. He said he will look into the history and will let me know. When I went to get my car, Quentin wasn't there. Oil change was done and the 30k free service used. My car only had about 18k, why they didn't use the 20k service. I was annoyed but didn't have time to ask. Next visit, while waiting I asked Asmir about the service. He look into it and saw that the 10K service expired and so the previous owner used the 20K service which is why they 30k service. I appreciated it, so I started booking with him. No issues for a few visits. Last visit- I booked with Asmir on Friday 8am for A/C issues. I usually drop my car off the night before. At drop off, I handed Quentin my keys and I told him I had an appt tomorrow with Asmir, told him about A/C issues and also mentioned that I notice some paint chipping off my rims. Him and the assistant manager looked at the rims and said that it looks like they have been repainted (before I bought the car?) but that they can try to push the claim through for underlying problem since you can see where the original manufacturer paint was chipping, and it shouldn't be a problem. Friday morning, 2 hrs after my appt I get text/emails from VW of me missing my appt. I told them my car was already there. I then got busy with work, so about 5pm, I gave VW a call. Will from the front answered. I asked him about the status and he said my car is currently in diagnostic. I asked if the rims were noted and he said no. He then transferred me to Quentin. Quentin tells me that Asmir called out and that no one knew my car was there so it has not been touched. (Even though he took my keys from me less than 24hrs earlier). When questioned about the appt and Will lying, he said they don't have a process for when someone calls out. Sounds like poor management. I asked when to expect an update as I can't go without a car. He put me on hold, upon return, he said he got me a loaner with no wait and that he checked in my car. Great! 4 days later-no update. I texted; Quentin told me it's still in queue. I called and asked to speak to a supervisor; Sead was "busy" and sent me to VM, I left a VM and asked to be called back- no response. 4 hrs later, I texted and said I will be showing up if I don't hear back. Immediately, Asmir texts and says he was looped in by Sead bc the service line was "blowing up" and that Quentin is out with Covid (even though I was texting with him that morning). I asked him to call me, when he did I asked was Sead who I left a VM asking for a call back. He said yes and apologized that Sead should've called me. He assured my car will be seen asap and not worry as he is taking over. I trusted him so I agreed. Wednesday comes and go, still no activity on my car- Thursday morning I am told that the tech will pull my car in soon. By 12, I called as my car is still untouched since the day I dropped it off. Asmir said he will go see what's up. Within 21 mins of pulling my car in-I am told that the claim was denied due to prior alterations on the rims and that they flushed the system and recharged it with Freon- A/C seems to be fine. I asked was there anything thar can be done about the rim as the original paint coming off under the repaint and if something wasn't wrong, why would all 4 rims need to be repaired in the first place. They said my carfax report has CarMax painting the rims, so no. I asked for a copy of the denial and was told "I can see if I can get a copy". Then they said the claim advisor is on site and said that VW will not consider the claim so no claim was submitted. I was then informed told that Sead wanted to speak about the warranty situation in person. I told Asmir I can come in morning and was told that Sead will be in. When I showed up, I was told Sead is out for the day-shocker! The warranty advisor is sitting 10ft away and didn't bother to say anything. Prior to buying the car- I pulled a full Carfax report- no mention of repair. At this point, I gave back the loaner, took my car and left. I wasted too much time with this place. I will gladly take my car to another VW dealership. And guess what, my rims got repaired, free of charge- just no thanks to this place.

Went on the lot. Easy process on getting my car. No complaints with getting the car. The problem is…read moreafter having it a few days, not even a full two weeks later my brakes started making a noise & eventually my brake pad fell out my car. I've been in contact with returning the car. They still have tried to charge my card for payments for a car I no longer drive & have no desire driving.

Car broke down within a couple of days of purchasing, now I've forked out well over $2,000 on…read morerepairs. Luckily, I have a great mechanic otherwise I would be screwed. Now I'm in the process of getting the alternator repaired and the mechanic has to replace several parts because they are dry rotted. He also had to flush the brake system because he said that it had cheap brake fluid in it and the brakes were weird when pressing them. I'm wondering if they even inspect these vehicles, or they just get them from an auction and put them on the lot. Be careful buying from here because it could be very dangerous. Don't trust the mechanics there, take the vehicle somewhere else to make sure it's even safe to drive. Oh, and the people at the main lot in Buford are very rude! They hang up on you as soon as they address your issue. No thank you and have a great day, just click. Ive had to call back a few times because I've had other questions, but they abruptly hang up before you can get another word out.