At first our service was rescheduled due to our parts not being ordered when we came in for our appointment however after rescheduling they got the part fixed and filled up our vehicle with gas for no charge thanks to Josh in the service department for his professionalism and good customer service read more

I've purchased a 2023 Chrysler Pacifica and less than a month the vehicle has stopped working. I am so glad I purchased the CarMax warranty otherwise I'd be shit out of luck. I towed it to CarMax to get serviced and I've been getting false promises that my vehicle will be "squeezed in" for service despite ever getting service. Unfortunately in order to be eligible for a rental car you have to have a diagnoses, but I've been getting the runaround on even getting it diagnosed. I've got 3 kids and no way of going anywhere. The service girl, Mikayla is rude and a bi t ch. and has zero customer service skills and should NOT be in this line of work. She should be a warden at a prison to suit her personality best. If you plan on having your vehicle break down, purchase from this place. But make sure you purchase that additional $3,000 warranty or else your screwed. read more

My experience was so good! Zero money down I waked out with a car that day! Miguel was excellent patient knowledgeable and honest. I steeped in the door at 7pm I left with a car. CarMax will cover your vehicle for 4 yrs of maintenance that's built into your car payments. The price is so low you won't even notice whether you're ordering a car online or not we will walk out with something. Great job !! read more

CarMax - 2018 Kia! Thank you! - Used Car Dealers Near Me - Buford, Georgia

I purchased my vehicle from CarMax on July 14, and it has been nothing but problems from day one. Shortly after the purchase, CarMax had my car in their possession for over two weeks for repairs. When I finally picked it up on August 1, the front brakes were still not completed. I was told the parts would be in by August 11 and given a confirmed appointment -- only to have it canceled the day before. The "solution" offered? That I take my car to Jaguar to have the brakes replaced "at no cost to me," as if that's a favor after all I've been through. The loaner cars I was given during this time were subpar and poorly maintained -- one was significantly smaller and not equivalent to my vehicle, another was dirty enough to stain my clothing. Every step of this process has been marked by poor communication, empty promises, canceled appointments, and a complete lack of urgency or accountability. This has been the most inconvenient, frustrating, and disappointing car ownership experience of my life. I will never purchase or service a vehicle with CarMax again, and I would strongly warn others to reconsider doing business with them. read more

My daughter (sans Dad) visited this location and test drove a few cars to find the one she wanted. She loved it and was promised by the sales person that he would put a 5 day hold on it while she secured financing. While we were at the bank today securing financing a fellow sales person sold it. Any talk you hear at this CarMax about a hold on a car is obviously a lie. Come prepared to buy or don't come read more

Very unpleasant experience. Found the car we wanted to replace our car that was totalled by a deer. They transferred the car to their location for us. We test drove it. We loved it. We were ready to pay cash to purchase it, but the manager, Imanol, will not hold the vehicle the few days it will take for the insurance company to send our check for the totalled car. I can't believe that Carmax isn't interested in helping loyal customers in their most vulnerable time after such a serious car accident. We have been loyal customers of Carmax since they opened, but this has broken our trust and faith in them completely. I can't believe that this is how the company wants its managers to respond to the needs of loyal customers. I guess we will head over to Carvana. read more

during my service appointment at this location, Chris and Ishmael made my experience a 10 out of 10 they were super friendly and provided excellent service during my appointment. They made my day 1000 times better. thank you to gentlemen for providing excellent hospitality and going the extra mile. read more

The only reason we're giving one star is for the friendliness & helpful work of our salesperson. After that, the four other empty, dim stars are for Carmax's poor customer service, customer satisfaction & quality of their work. We found a Chevy blazer with very low mileage in Nashville which we liked in pictures as well as descriptions. NOTHING was ever mentioned about prior accidents. We decided to pay for the cost of the vehicle to be transported to the Buford, GA carmax location sight unseen (except for pictures and written description). We paid just over $30,000. cash with extremely high expectations. Upon inspection, the interior of the vehicle was NOT cleaned, vacuumed or detailed. It WAS left a mess for us. There were many scratches & scrapes throughout the exterior that were NOT mentioned in the description. They were not fixed, repainted or repaired. The wax on the exterior was left on black plastic which looked awful & the spills of unknown substances were NOT cleaned up between the drivers seat & console nor the passenger side dash & interior side window. Carmax attempted to clean it up but didn't which resulted in making an appointment & spending an afternoon in the waiting room while the repairs were being made. The unknown substance was still between the seats and scratches were not taken care of. If that wasn't enough, the passenger side mirror safety warning indicator lights up when there's nothing to indicate another vehicle nearby. That problem has to be taken up with a Chevy mechanic which is another separate appointment. While at home in the garage under bright lights, I noticed a HUGE problem I wished I saw prior to leaving the carmax garage. The front end had been pushed in so far that the gap between it and both quarter panels were misaligned. It was clearly in an accident but unreported. What happened to their 150 point inspection carmax guarantees on every single vehicle?! Carmax should have caught these problems during their infamous 150 point car inspection. That was an obvious a lie a cash paying customer. How do they treat other customers who are on payment plans? We scheduled to take the Chevy back to get the front end repaired. When I got home from work, the gaps were not repaired at all but only moved, jostled and raised in other places. We are now at making yet another appointment to repair the gaps in the front of the vehicle. They now have our money & beyond that, their actions on making us happy cash paying customers are extremely low on their priority list according to their actions. They also had the audacity to ask us if we want a huge, red ribbon wrapped around the vehicle as we drove off their lot. We dec read more

CarMax - Misaligned quarter panels with no gaps. The gap on the hood is correct. The vertical line below is not correct. - Used Car Dealers Near Me - Buford, Georgia

I had bought my last two cars with them both used. But Carmax's quality has gone way way down. And the only reason I had bought from them after searching for two months for used car was there 90 day warranty, the specifics of which they don't tell you until you are buying the car and you see them all laid out in your paperwork. It does not cover a lot of things that could go wrong. The problem with Carmax, and everybody else is they take any trade you can push pull or drag in. They may even do what all the other dealers do, which is buy things at auction. And like the large dealers, they do have a service department so you would think that they are fixing up a car before selling it. They are not. What Carmax and all the other dealers do is reset codes - in some cases, just disconnecting the battery. (hint: take a look at the clock in the car and see if it's off by exactly 1 hour/correct time... or off by several hours - that's how you know they've definitely reset the battery for codes.) And while cars get a good wash, they are not repaired. You need to ask Carmax if you can test drive the car for 24 hours. That way you can take it to the mechanic of your choice. I forgot to ask this, but apparently it's a thing - if it still exists - and they absolutely DO NOT ADVERTISE IT. They do not even have a sign anywhere in the place or paperwork that says you can do that. They don't want you to. And they don't want to be transparent about what is covered in the warranty either. Definitely take any car from them to your mechanic to find out what is wrong and then ask them pointedly if those things are covered in the warranty before you sign. You will absolutely have to do your due diligence on any car from Carmax because they seem to take in garbage. No matter how pretty a lot they are, and how clean their showroom is, their cars are largely not mechanically sound. I started to test drive a Toyota in my price range but before we could get it off the lot, the very very rough sounding engine turned me off and I told the sales person "Never mind." This wasn't something that the salesman said we just got in and haven't had a chance to inspect, It was a car offered up for sale! A car with a very obviously rough sounding engine, and I know a Toyota should not sound like that! What are they trying to pull? This car had a big gash in the bottom of it and since it was not near any parts of the car, the only thing that would happen is water would get in and cause mold. They did not see this and did not tell me about it before buying the car because their however many hundred point inspection that they do on each vehicle is really just running a test for codes apparently. I read on a website several notes from former mechanics who described the 10 minutes it takes to "inspect/test" a car before putting it out for sale. I'm telling you, they fix nothing. Carmax pressured me to let them buy back the vehicle and put me in something else or refund my money, so I now had to scramble and find something quickly because of something they didn't see (in addition to all the other things wrong with it that they needed to fix that they had not before putting it out for sale). I even wanted to keep the car because my own mechanic didn't think it was a gigantic issue, but they would not fix the emission system that they started to work on - they just refused to put any more time or money into a vehicle. They should never have sold. Whatever they once were, Carmax is not transparent, and they do not fix crappy cars that they accept to sell. Frankly, I could get something like this from Bubba's car lot on the corner for several thousand dollars less, so there's really no reason to buy from Carmax who jack up their prices $3000to $4000 more per vehicle than anybody else. And again, you still don't know what your warranty will cover because they won't tell you or show you in writing. They say oh it's all in the paperwork once you sign it. (like most warranties, it's very specific and does not include every single thing.) I do not recommend Carmax to anybody. They are truly no better than any used car lots these days and they wasted so much of my time and money. I will never buy anything from them ever again. One final note: the staff and the mechanics I met were very nice. It's just a shame that they try to pawn off bad vehicles at bloated prices. read more

Went to sell my car with my "guaranteed offer" arrived to my scheduled appointment only to be told it would be 45 minutes until appraiser could see the car then another 30 for buyer to decide on offer price ??? What about the-guaranteed offer?? Why give VIN and all specifics on line to come to dealership and start all over. There is no truth in your "guaranteed offer". Who has 2 hours to spend selling your car on a Monday during business hours. Rude and a complete waste of time !!!! Avoid this process just sell it outright ! read more

I will update this review by tomorrow. I'm returning a car to this CarMax today because it has transmission problems. Today is day 8 of the "10-day" return policy. The staff has been kind, until I said I wanted to return the car. Had NO problem reaching a "manager" until I said I was told (by their mechanic of choice) to return the car and get my money back. For the last two days, I waited for a return call from a "manager". Finally received a call and voicemail at 4:30 pm yesterday. I was told all managers had been updated regarding my situation - so call in and speak to any manager. When I called there was no "manager" available until Tuesday (it was Friday) and this would be beyond my 10 days. She stated she had not been updated on my situation. Which is confusing, because the person that called at 4:30 stated he had updated the managers on my situation and that I should call in as everyone was abreast of things and could help me. I didn't get the phone message until 6:30 (because, crazily, I work and cannot pick up calls due to the nature of my work). Apparently, this Carmax thinks you have nothing else to do but sit by your phone for days waiting for their call and then you will pick up immediately. Anyway, I called at 6:30. Manager was rude, talked over me (repeatedly), shamed me for not returning the call sooner (when that is impossible with the work I do in the health field), and she told me she "watched" this man try to call me four times during the day but I "never answered". So if she "watched" him try to call me four times, why? And why does my NEW iPhone not have any record of any missed calls from Carmax - but has all my other missed calls? It's hard to believe she "watched" him call me four times but was not made aware of my situation. In any event, yes, I did hang up on her - there is no point in arguing with someone that will not listen to you and only wants their agenda handled - their agenda being I don't come in until after the 10 day period in which they wouldn't help with repairs. Do NOT shop here. Read the reviews. read more

Ms. Sheny specifically was amazing to work with today. Enjoyed her professionalism and impeccable timing to sell my vehicle as I was rushing to get in and out. Great customer service from Buford-CarMax! Appreciate the clean waiting area, restroom but no coffee. read more

CarMax - Used Car Dealers Near Me - Buford, Georgia

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Arthur of the Service department is really cool. Handles everything professionally and makes sure you're taken care of throughout the process. read more

Do not sell your car here. They will low ball you by a huge margin. Do yourself a favor and invest 40 bucks on an online Advertisement and explore areas like Gainesville and Canton. I almost lost $3000 and avoided a Rip-Off. read more

Had bad experience with Carvana not showing up to pickup my car with zero communication and could not even reschedule for over a week for their issue. Carmax offered more for my car and the selling process was easy and seamless. The online offer was honored and I was very happy with the whole experience. Thank you Carmax! read more

We found a car that we wanted to purchase at Carmax, went to purchase and they wouldn't sell it saying it wasn't "in their system" yet. We returned days later and again couldn't purchase when they offered 1/3 of the online trade-in amount from their own website. The third trip we managed to buy the car without a trade-in but it took a long time as we noticed some damage to a trim piece and several employees had to come and assess it. They (rightly) agreed to replace the trim and noted it on our paperwork but we had to make an appointment some 3+ weeks in the future. When my wife arrived for the appointment they said that appointment was just to assess the repair and we would need to make a new appointment for the actual repair. While our sales associate was very courteous, the store doesn't seem to value our business at all and is not at all concerned about making us drive 56 miles five times to buy from them. For these reasons I will likely not purchase from them again. read more

Of all the Carmax's around this one's the worst. I looked at a car once with James Fields and he was alright but then I decided to buy a car elsewhere cause it was more convenient for me and had what I wanted. I came back to see about another car and saw James again and he refused to help me. Said I bought a car somewhere else and doesn't care if I buy one from here now LOL. I've never heard of such a thing! Garbage customer service. Some girl then helped me who knows nothing about cars, calling Saabs Norwegian and when I corrected her and said Swedish she was still insistent she was right lmao. She's not. Anyway, most of their cars aren't great tbh and they make things difficult and irritating and no one knows anything here about customer service or cars. Stay away! read more

Sales rep, Kevin was great! All other experiences, front desk rep and location manager, complete disaster. -Set an appointment. . .doesn't matter. They don't care. Not only do they not care, they verbally tell you they don't care. -Try to express any feedback on how to improve their systems. . .they don't care! They even tell you they don't care. -In the middle of speaking with the location manager and would think he wouldn't interrupt you to abruptly assist another customer and tell you to wait. . .Nah, he didn't care and told me to "hold on". 1st experience at THIS CarMax will be my last. I'd rather travel to another location and work with people who are willing to work with their customers. Not try to bully them and dismiss them. The only reason they are getting one star is because of Kevin. Unbelievable. read more

Took my car in to maintenance for a heating issue under warranty, after leaving my car there 4 different times for it to be looked at, I had to pay a mechanic who found the issue in 2 hours. read more

It took a minute before someone saw attended to me. But once a rep did come she was great and very informative.

Never helped me once I saw employees talking to each other the whole time was actually trying to buy a car but I guess I'm not

Great people! Treated me fair. Gave me more for my used car than what I expected. Xxx

HUGE THANK YOU TO WILL! Will was quick and efficient! Blew me away with his customer service! Young, funny, positive, and KNOWLEDGEABLE! Thank you 10,000 times! See you for our next purchase! I'm sure you'll be a manager by then! read more

They will sell you a broken car..then if you want them to fix it, they repair it in the most lazy, slipshod manner possible. For instance using belt dressing on a drive belt instead of replacing it. At least they will give you your money back after they have wasted your time and destroyed your sanity. I'd only recommend this place to someone if I really did not like them. Would give a 0 stars rating if that was possible. read more

I took my truck here to get appraised since I no longer had any use for it. Three months ago I was offered $7000 which I thought was a fair deal, so today after getting a lowball offer of $4000 from another dealership, I decided to come back here. Because of my lung transplant and weakened immune system, I am high risk and my doctor does not want me to risk my safety by entering businesses. I went to the parking lot and called them and explained my situation and the first time, they accommodated me and was able to do my appraisal without me having to go inside. After receiving my appraisal, I thought it was a fair offer and about what I expected ($6500) so I decided to go ahead with the sale. However this time while still sitting the parking lot, I called them back and let them know I was ready to sell, but because of my health condition, I couldn't come inside. The lady I spoke to was very uncaring of my situation and basically telling me I had to risk my health ignoring my doctors orders and come inside to complete the transaction. I finally got fed up with her BS and asked to speak to her manager. Luckily the manager was much more understanding and accommodating and he was able to get the transaction done without me stepping foot in the store. The transaction was long, but it was was smooth without any hiccups. I am very pleased at CarMax's fair offer and the fact it was so much more than the lowballing dealer nearby. The selling process was good in the end, but it could have been so much better if that lady I spoke to wasn't so uncaring about the pandemic and the safety of customers. If It wasn't for her, I would have given the car selling process a better rating, but at least the manager stepped in and made things right in the end. read more

My father made a appointment to see a Tesla model x (suv). When we got to the location they could not find the vehicle. Then they said that the car has been transferred to New Hampshire. When we asked to see another vehicle they kept us waiting for hours. Then when we found the car that we wanted which was a Land Rover Range Rover sport. The manager berry asked us why we kept looking at all these cars. When w read more

Traded in 2013 Mustang with several modified upgrades ( tinted windows, dual exhaust system, custom wheels) and received minimum trade in value. Left with a 2017 Nissan Sentra ( not what I really wanted, but could afford). After sale was final and driving car for about 3 weeks, I was told I needed to return to Car Max and resign paperwork that Car Max representative committed error in. For my time and travel I was compensated with a $25.00 coupon... come on man really SMH. For my next vehicle I will return to Car Max, just not Buford location. read more

Short story: I requested a transfer of a car and they sold it out from underneath me and can do nothing about it. Details: After finding the perfect car for me, I requested a transfer from Birmingham to Atlanta. I spoke with Seon from Buford carMax and he arranged everything to be sent. I even received an email saying my transfer has gone through. Sean from carMax told me it would arrive in seven days. At the seven day mark, I take work off to go pick up my new car. I was told that the car had already been sold. Apparently, someone had deleted the transfer and the car was sold to another person. They never put Sean on the phone again. A few of the managers were explaining this to me. I am still unclear of who's fault this was. It sounds like someone came on the lot in Birmingham, saw the car, and deleted the transfer. Not only was my car sold after I had transferred the car, but the only thing they offered to do to "fix" this situation is waive a transfer fee for another car I might want. To say that the dishonesty, sleaziness, and untrustworthiness of carMax makes me not want to purchase a car from them is an understatement. If they can't honestly sell a car to the person who requested the transfer, how on earth could I trust you with another car? I will never be shopping with carMax again and would encourage you to look elsewhere for your vehicle. read more

This was literally one of the worst decisions I've ever made purchasing a car from them . I purchased a car on Thursday , while driving home I hear the loudest noise like the rooters are about to fall out . They sold me a car with bad breaks . I bring it back they give me a loaner while they fix the breaks . Friday they call that the car is fixed . I picked up the car that Friday evening . Sunday morning the check engine light goes on . I have not had this car for three days and I'm having all These issues . And when I go up there everyone just gives you blank stares . The worst company !! read more

Purchased a vehicle from CarMax Buford Ga 6 weeks ago. the transaction went smoothly, but we were sold a lemon. They said that there might have been unreported rear end damage and I was ok with that, but there was also front end damage that was not disclosed. We had several issues with the vehicle from we first received it. 1. The battery terminals were severely corroded and rust on the battery. 2. The engine undercarriage was missing 3. There was a screeching sound from the brakes. 4. The rear backup sensors malfunctioned 5. There was an issue with the seatbelt. We were advised by CarMax to take the vehicle to the dealer for the seatbelt issue and this is when the front end damage was discovered. I contacted CarMax to inform them of the issue and I was told that I was now past my 30 days and that the car will have to be traded in. They sold me an overpriced vehicle and now they want to trade it in for less because it had front end damage. I called CarMax and was transferred to the sales department and I spoke with Brian who said that he would speak with the service department and call me right back. I did not receive a call back. I think that things are not looking good for me here. Please stay away from CarMax Buford. Get a certified pre-owned vehicle from a reputable dealer. CarMax Buford...Stay away!!!! read more

I visit carmax buford location on Monday , me and my husband was celebrating our anniversary, also want to get me a new car . the sales names Jorge, he was nice and professional, we almost made deal , but the guy names jake, I don't know what's wrong with him , he is unprofessional, and rude, he made mistakes on calculate my income, he only put 30% of my income on the application,that's why we can't get the deal done. That doesn't make sense ! after that I was try to figure out why he do that, and he don't have any explanation or apology, also give me very bad attitude. it was absolutely the worst car shopping experience I have ever had! I'm so disappointed of carmax read more

Don't waist you money, paying higher prices here. They don't take care of you and don't want to fix your vehicle. My coils are covered under carmax WARRANTY. You can see that the coils are burned up. But they would not replace them. read more

CarMax - The inside is burned up and the tabs are half gone. - Used Car Dealers Near Me - Buford, Georgia

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They are the worst place to buy a car from NEVER go there they sold me a broken car only got to drive it for TWO WEEKS then they had it for 3 months I wish I could give them zero stars they're terrible including everyone who works there i'm very disappointed this was my first car that I bought and I choose them NEVER again read more

DO NOT USE THOS DEALER. I have bought many cars at carmax over the years and this is by far the worst experience I've ever had. I put a car on hold to get outside financing. I was told the car would be on hold for a week but when I returned less than a week later the car was sold. The management offered no help at all. Barely even a sorry. No effort was given to even find a similar car. Management is terrible Jorge especially is the worst salesperson I've felt with. There was no follow up on his behalf and was only concerned about the upsale of Carmax Care through the entire experience. Again do not use this dealer. read more

I sent this solicited experience review to Carmax headquarters about Buford Carmax. They ignored it: I purchased a Jeep Compass at the CARMAX in BUFORD, GEORGIA three months ago. Buford is a 90 minute drive for me. I told them I was picking it up on a Friday night. I gave them a check for over $20,000. By the way, they checked my bank account to make CERTAIN that the money was there. They make me wait for the car for 2 (TWO) hours only to inform me that the car would not start and that I would have to go back at another time because the mechanics had gone home. Any sensible person would at least try starting the car in advance, maybe not for every customer, but at least for the customers who take the trouble of driving over on a Friday night, since you know, with 0 probable or possible exceptions, that the mechanics, in no uncertain terms, WILL NOT BE ABLE TO ASSIST anybody that shows up after 5PM on a Friday night. I found out later that the vehicle could have been delivered. Nobody had informed me previously of that option. I feel like just a number. The sales member had PROMISED to compensate me for my wasted time. I feel quite sure that I will never hear from him again in this lifetime. Last week, the computer system in the car started messing up. It turns out that not only was the main battery old, so was a smaller battery. So the engine would stop while the was in motion, which is DANGEROUS. We incurred body damage to the vehicle because of the almost new car shutting down without warning. BUFORD CARMAX had needed the mechanics there to install a NEW battery. Instead, they just jumped off the old one. I could have done that with jumper cables from the trunk of my car. Could you give me any reason that I should return to CARMAX of BUFORD for a VERY significant purchase or even to buy a key ring? Put up a tent because you are running a three ring circus there. Maybe you should charge for tickets. That would be a much better business plan for you in the long run. Please suggest it to the corporate office in Virginia. read more

CarMax - Welcome to Carmax of Buford! How may I help you! Please wait 2 hours. Sorry, the car won't start! - Used Car Dealers Near Me - Buford, Georgia

Make the drive to another CarMax. Worst service you can imagine. Just trust this review and it will save you time and money. Ship the car you want to another location. this is not it!!! read more

Bought a 2009 genesis. Took it to be inspected by the Hyundai dealer. It had a "junkyard engine", transmission was going out & A/C was leaking freon. We were able to return the vehicle under the 7 day warranty. But our $2000 deposit has still not been returned. We've made several attempts to find out where our check is and have been hung up on 3 separate occasions. Associates would not provide their names when asked & would not provide a corporate phone number. read more

Bought a nice SRX for my wife a few weeks ago and the experience was way beyond better than I anticipated. Our salesman "Paul" was clearly a veteran professional of correct service to his customers. He allowed us all the time we wanted to drive different cars we were interested in and even brought in a car we chose from another state without charge. Once we made our choice the time to close the deal was the shortest I have ever encountered. I will return to carmax for another auto next time we decide to upgrade and see Paul. read more

We have purchased two cars from your store in the last 14 months. The sales staff is great and cannot complain. However, after today I will NEVER buy a car from CarMax again and will not recommend anyone who says they are buying a car there to get the extended warranty. I brought my car in today and was there at 8:06a. I was waited on promptly and my car taken quickly. That's where the good part stops. Long story short I was asked if I wanted a Lyft to get lunch at 9:30, and I declined. At 11:30 they came over and said they were going to get me a loaner and they were ordering the parts for my car but unsure of how long it would take. At 1:18 they finally come over and say my loaner is ready. Reminder, I've been here 5 hours now. When I go to sign the papers for the loaner car, he said he did not know how long it would be, but they had not ordered the parts yet. I thought they were being ordered at 11:30, guess that was a lie. Then I get the car. It's all banged up on one side, it smells like a chimney and honestly doesn't run that great, and according to the young boy that gave it to me, that's the best you have. Ridiculous. On top of all this, I set this appointment over 3 weeks ago, because your service department is short-handed. Not my problem. If I pay $2,500+ for an extended warranty I expect better service. This is also the second time this has been in there for the exact same problem, and when I told them when I left the parking lot the last time it still made a noise and didn't seem that cool, they said no it's fixed. Finally, I just got a call about 30 minutes ago and was told that the parts are ordered and should be in tomorrow. Unfortunately, the car likely won't be ready until Monday or Tuesday of next week. Quite honestly, I would prefer you all just pay off, keep the car, and re-sell it to someone else and I'll go purchase one elsewhere. The first time I took the car in was almost the exact same thing, you had it for 3 days, but at least I had a decent loaner car. When I talked to the manager the last time, they didn't even apologize, just said I didn't have a choice, I just had to wait until there was time to fix it. This time it almost feels they took the worst car you all had in the back for body work and gave it to me. It's even gross and dirty on the inside. Again, I'm done with CarMax, these last two cars will be the last I purchase there. read more

After my purchase, I can honestly say this was my best car buying experience. The no haggle approach saved us time, the website inventory was current, and the Carmax values are something that they stand by. We purchased after visiting a couple places. William, in sales, wasn't pushy & was very hospitable. The sales manager, Richard, sealed my deal up. Even the young lady in service I spoke with by phone took the time to answer all my questions. After this, I'll probably even do my services here. They gave us the time we needed to talk as a family and after we knew what we wanted, they executed in a timely fashion...Twice. Thank you. read more