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    CarMax

    2.2 (66 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

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    Misaligned quarter panels with no gaps. The gap on the hood is correct. The vertical line below is not correct.
    Dave S.

    The only reason we're giving one star is for the friendliness & helpful work of our salesperson. After that, the four other empty, dim stars are for Carmax's poor customer service, customer satisfaction & quality of their work. We found a Chevy blazer with very low mileage in Nashville which we liked in pictures as well as descriptions. NOTHING was ever mentioned about prior accidents. We decided to pay for the cost of the vehicle to be transported to the Buford, GA carmax location sight unseen (except for pictures and written description). We paid just over $30,000. cash with extremely high expectations. Upon inspection, the interior of the vehicle was NOT cleaned, vacuumed or detailed. It WAS left a mess for us. There were many scratches & scrapes throughout the exterior that were NOT mentioned in the description. They were not fixed, repainted or repaired. The wax on the exterior was left on black plastic which looked awful & the spills of unknown substances were NOT cleaned up between the drivers seat & console nor the passenger side dash & interior side window. Carmax attempted to clean it up but didn't which resulted in making an appointment & spending an afternoon in the waiting room while the repairs were being made. The unknown substance was still between the seats and scratches were not taken care of. If that wasn't enough, the passenger side mirror safety warning indicator lights up when there's nothing to indicate another vehicle nearby. That problem has to be taken up with a Chevy mechanic which is another separate appointment. While at home in the garage under bright lights, I noticed a HUGE problem I wished I saw prior to leaving the carmax garage. The front end had been pushed in so far that the gap between it and both quarter panels were misaligned. It was clearly in an accident but unreported. What happened to their 150 point inspection carmax guarantees on every single vehicle?! Carmax should have caught these problems during their infamous 150 point car inspection. That was an obvious a lie a cash paying customer. How do they treat other customers who are on payment plans? We scheduled to take the Chevy back to get the front end repaired. When I got home from work, the gaps were not repaired at all but only moved, jostled and raised in other places. We are now at making yet another appointment to repair the gaps in the front of the vehicle. They now have our money & beyond that, their actions on making us happy cash paying customers are extremely low on their priority list according to their actions. They also had the audacity to ask us if we want a huge, red ribbon wrapped around the vehicle as we drove off their lot. We dec

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    5 years ago

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    8 years ago

    Still waiting for a replacement FOB, seems to be slow in coming. Salesperson (Tom H) was a real plus in the purchase of my Acadia.

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    9 years ago

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    9 years ago

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    8 years ago

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    Review Highlights - CarMax

    Paul was assigned to us in the car buying process, and was the best car salesman I've ever dealt with.

    Mentioned in 2 reviews

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    Rick Hendrick Chevrolet of Buford

    Rick Hendrick Chevrolet of Buford

    (310 reviews)

    James from the service team went above and beyond and highly recommend him!!!. 2026 started with…read morethe stressful realization that my Tahoe needed a full engine replacement. This situation was made even harder when the warranty company initially refused the claim. James stepped in and became my advocate for 7 weeks. He went above and beyond, coming in on his days off to check on the status and keeping me updated every step of the way. He even navigated the rental process to ensure it was seamless. Thanks to his persistence and expertise, my Tahoe is back on the road with a brand-new engine and a clean bill of health. If you want a technician who truly cares about the person behind the wheel, ask for James.

    A few weeks ago, my husband's car started shaking whenever he stepped on the gas, so we took it to…read morethe dealership for service. However, a few weeks later, the shaking returned. This time, I asked ChatGPT for advice and added a specific fluid to the car--and just like that, it stopped shaking completely. Yet, during our previous visit to the dealership service center, they had charged me a whopping $2,800. I still can't believe how they arrived at such an exorbitant figure, especially considering that the liquid I added to the car myself cost only $12. And this isn't the first time this has happened. Whenever I go in for an oil change, they try to pressure me into replacing perfectly good tires I urge everyone to be extremely cautious when entrusting your vehicle to their service department; they are notorious for price gouging.

    CarMax - usedcardealers - Updated May 2026

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