1. Yough Lake Marina

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Addison, PA

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Yough Lake Marina

4.0 (1 review)
Open • 9:00 am - 5:00 pm

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2 years ago

Helpful 3
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Deep Creek Lake Boat Rentals

Deep Creek Lake Boat Rentals

1.6(22 reviews)
13.8 mi

Pros: great selection of boats, dock workers very friendly and polite…read more Cons: very inefficient front desk and the front desk manager is incredibly rude and unprofessional (talks to customers as if they're idiots, mocks other employees in the open). Overall check in process is inefficient and takes well over hour between showing up and finally getting into the boat. I'd recommend they institute the same customer service that the employees who inspect the boat and help you with the boat and use that at the front desk.

This is my first ever yelp complaint. I am upset with myself that I didn't read these ratings…read morebefore booking. If you plan the rent from this company... please read and take pictures of your boat before departing. I reserved the boat on Friday 7/11 for use on Tuesday/Wednesday 7/13-7/14. When I called it seemed like was interrupting something.. he asked if he could call me back. Didn't ask for a name. He did call back. He was polite on the phone and was able to quickly make our reservation. I still felt like something was missing. I wasn't asked how many people. I had to ask. Wasn't told no pets. Or ANY rules/regulations. I asked how early I could pick up and that was pretty much it. When we went to get the boat we were told our reservation was canceled. No one in our group canceled that reservation! They said someone called and claimed to be getting deployed for military. I was told we could pick up as early as 9AM, but we came to pick up after 11AM. Thinking they just gave our boat away??? The people in front of us did not have a boat reservation. Took over an hour to get the boat. They gave us a "consolation" boat. The thing to pull rafts on the back was broke. They gave us a rope to try to figure another way to tow a raft. Boat was dirty. Canopy was taped together. No anchor. Kids ended up having fun so the day was a success. Day two it was raining off and on. The lake was a little choppy. We stopped to fish and jump in. Our boat wouldn't restart. We called into the marina and the helped us trouble shoot. We had to tighten the battery terminals. Then the canopy started to fall apart the last hour. My daughter's boyfriend was trying to hold it together as we were trying to get out of the rain. It was just falling apart. My husband and daughter were both hit with the bar when it came down. When we returned to the dock, it was like they were waiting to charge us with damages that they knew were going to occur. There was a lady there who was not there when we picked up the boat. She was yelling at us about the canopy and blaming us for the battery wires becoming loose. She said that happens when you hit bumps in the water. We were charged over $200 for gas. The gas gage was broke so we didn't realize that it was low. We were still fine with that charge. They charged us a $150 fill up fee on top of the $200.. also fine with that. We misunderstood the return boat time. First night was 7:00 and second night was 5:00. We returned at 5:30 the second night so that was a $50 charge.. our fault! The guy running the desk was nice, but not super informative on a lot of their "rules". The lady when we returned the boat was horribly rude. She left but the called into the desk. We could hear her telling the guy to "deal with them". She told him that we owed over $1400.00. Added an additional $900 for the broken canopy which was already breaking when we took it out. After reading all these reviews from over 7 years ago, I can't believe they are still in business. Lesson learned.... Read the Yelp reviews! Take pictures when something seems wrong. Go with your gut when booking!!!

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Deep Creek Lake Boat Rentals
Deep Creek Lake Boat Rentals
Deep Creek Lake Boat Rentals

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Yough Lake Marina - boating - Updated October 2026

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