We experienced great customer service and very kind folks at this storage facility. In all of the…read morehustle and bustle of moving into the unit my Sister left her wallet at the desk. They called her and she was able to retrieve it with all of the contents intact! They were very helpful during the rental process as well. The facility is clean as a whistle!

I been at the storage for three months and it's very clean and good service. Little expensive but…read moreit's worth for the security and the location.

Both of my accounts say code not valid. Been here for an hour now and nobody is at the site. Called…read moreall the phone numbers nobody is answering and every time I knock on the door there's nobody present this is all during open hours posted on the wall and online. Value is decent but lately it's been more and more difficult to get access to my own stuff so probably will not be continuing using the facilities especially when there's no one on site or a phone number to call to get emergency services access.

This is the absolute worst place to store your stuff. If you have anything valuable don't store it…read morehere. The storage units have rats in them and they also shift causing your stuff to fall. When I moved everything out, most of it was damaged and the most they will pay is $500. Just my washer and dryer cost more than that. The workers all have attitudes as well.

We had a situation come up and without going into to much detail for my family members privacy. All…read moreI can say is Mitchell is amazing I explained to him what was going on and I knew they didn't have to help us. He was so awesome and understanding and helped us out of a jam. I was so impressed with his customer service. I highly recommend this storage facility if you are in need of one. Thank you Mitchel for making a bad situation and turning it around for us.

I rented a unit at COS 4 years ago. Mitchell was very nice and on top of things. The last 2 years…read morehave been a mess. I understand the rent going up that's life. But when your paying that much money you should have more access to the place. They literally lock you in at 6pm. 6pm most people are just getting of work and don't have away to get there and out. It's the most frustrating thing. I can personally tell you when you get locked in its not so easy getting out. 3 hours

I rented in Orange County for a recent move and returned the truck at this facility (located in THE…read morecutest consignment shop) in Tehachapi. The service was fantastic - the owner helped me and I was in and out, super fast with no snags whatsoever. When I got home I realized I had left something in the cab by accident. I called and the owner and his wife found it and dropped it off on my house on their way home that evening! Absolutely above and beyond level of service - cannot recommend highly enough!

A great experience. I was scheduled at another location and that vendor was MIA. UHaul transferred…read moremy reservation to this location. While i was waiting, I listened as Lee, the operator, left a message for someone else who dropped at the wrong location. Lee left a message with the guy trying to save him the $300 drop off fee. I thought he went beyond.

Very friendly and clean, would definitely recommend this place. The prices were really competitive,…read moreand I felt like our stuff was safe, facility is secure.

My boyfriend and I needed a quick furniture removal of some washer/dryers and a couch in Rosamond…read more We weren't even expecting it to be done the same day but he came right away and worked with our budget! Everything was so quick and efficient, we would highly recommend to anyone in the area! The service was amazing and we're so relieved everything worked out.

he did a haul for us today was able to load everything. we had a misunderstanding but we were able…read moreto get it all worked out.

The older blonde women who works here is extremely rude. She comes across condescending and with a…read moretone like she cares as if she's trying to explain something a 3 years old. Her demeanor is " kindly" sarcastic. Like I said she uses her soft tone to get away with how rude she is. That way no one can hear her yelling at you. After a really rough day my siblings and I just broke ...we sobbed and I mean cmon we just lost someone and were told by this "Karen" that we were to loud and needed to tone it down.... Excuse me who tells someone this?!?! How can this employee get away with being this rude. I didn't know there was a way to control grief. Go somewhere else that will be more compassionate and understanding for your rough day. Not tell you your grieving to hard.

I tried for 3 weeks to get a pay off on pre-needs account. I left messages for Marta and never…read morereceive a response from her. Finally I called on Monday December 29, 2025 and asked for pay off and she said she would call and get that for me. I asked for the number and she said she would have to look it up and get back to me in 2 days. Once again no returned phone call. I called on Friday January 2, 2026 and asked for pay off again and explained I have called many times to get the pay off. Once again she said she would have to call or e-mail National Guardian. I asked her for the number and she said she would have to look it up. This time I said ok I'll wait. I called National Guardian myself and within 5 minutes I got a pay off balance and paid account off in full. Marta is very rude when pushed into doing her job. She hung up me when I pushed back.

Jim and his crew go the extra mile. the best thing about…read morethem is they show up and do the work! Thanks for always helping me out on short notice.

I asked these fine gentlemen to do a pretty unique project. I had a wetbar sunk into the floor. I…read morewanted it removed and have a subfloor installed. The walls are a paneled wood, pretty unique. They did such a great job that you can't even tell it was ever there! They also moved the electrical. The guys cleaned up the work area after each day, which I appreciated greatly. I have a couple of dogs that like to get into things. And they kept me up to date on the progress. I'm extremely grateful for their time and expertise.