I strongly caution anyone considering this company: unless you own a million-dollar property in…read moreKamloops, you may be treated as an inconvenience -- and billed regardless. There are surely more respectful, service-oriented movers in the region who would be happy to help seniors and their families without judgment or hidden fees. As a resident of Ontario, I contacted this Kamloops-based moving company to assist with moving a large selection of tools from my late mother's townhome. I was very clear during the phone call with the owner that this involved basement items -- specifically tools -- the equivalent of a garage move. I even supplied my own storage container and only needed assistance walking the items down the driveway into it. When the movers arrived, they took one look and immediately refused the job. They stated they "typically deal with million-dollar homes" and that my mother's modest residence was "not something they normally do." Their tone was condescending, and it was made clear they viewed the job as beneath them. Minimal work was completed, (they moved a sofa and a few household items). They did not bring boxes or packing material. I was later issued an invoice for nearly $1,000 -- for a four-hour minimum charge that was never disclosed during my booking. Despite advertising themselves as a friendly, full-service moving company, their attitude toward assisting with a modest, senior citizen's home was dismissive and degrading. The owner again reiterated that their services were geared toward upscale homes and clients. I was shocked, particularly as someone arranging services from out of province, to encounter such a lack of professionalism and transparency. I was in Ontario during the 'move' and family members who travelled to Kamloops had to deal with the condescension and contempt of the owner and staff. Thankfully, neighbours overheard the conversations and offered to help us do the packing/moving into the storage bin I rented.

Moving is extremely stressful! There have been so many horror stories in the media recently…read moreregarding people being over charged, having their property damaged and even having their belongings held hostage or stolen. It's a challenge to find a moving company that you can feel confident about. Knowing you and your belongings will be treated with care and respect. I have moved many times over the last several years and have had mostly bad luck with movers until now. Pioneer Moving & Storage were kind, helpful and very professional right from the start. During our move from the Kamloops area to Lake Country, they were extremely careful, very efficient and their positive/happy personalities got us through an exhausting and stressful day. I can't say enough great things about these guys! Next time we move, I won't hesitate to call them again!

I called for a quote for moving our house and told the owner on the phone we have a piano. He said…read moreno problem, we move pianos and its all a flat rate. You pay for 3 hours and we move everything. I went ahead and booked it. On moving day 3 nice young men showed up and said they were supposed to move us out of a one-bedroom apartment, not a house and their truck was already half-full of someone else's stuff. They managed to squeeze our furniture into the truck too, but said they don't move pianos. We had to hire a piano mover extra. I feel like I was lied to, so they would get the job. Very poor communication between the owner and the workers. The only thing that came without a problem was the invoice, which arrived immediately.

Horrible service. The movers couldn't follow basic directions and now I have to move over half my…read morefurniture from the basement to the upstairs by myself because they don't know the difference between up and down.

Richard was flexible in arranging a time to help me with a small move. I was impressed that he was…read morewell set up with clean equipment needed to make the job efficient. His experience was evident,and he was friendly and patient throughout the process, seeing the details through to completion. He was quick to offer solutions for other services I may need for my move. I found him to be straightforward with the business end of things and his rates were comparable. I would hire him again. HD

If I could give this place zero stars I would. They damaged our property and lost boxes of our…read morebelongings. When you ask them to come good you hear crickets. A sad example for a business. Run the other direction.

3 hours after the scheduled arrival for my couch ordered through Urban Barn and the couch still has…read morenot arrived. Why give me a time if you were never planning on living up to it. Poor business practices and a complete waste of my morning!

Used this mover on the strength of a friend being happy with a fast short move. Then I had my stuff…read morein storage in Kamloops for 6 months. Several things I was unhappy with. First, no ability to do what they said they would do. Times were never firm, even when I texted to be sure, right before coming to the storage, as requested. Got there and he asked me to wait 20 minutes because boss called a meeting suddenly. Just no. I already arranged the time in the way you wanted, Jas. Pretty much every time it was like this - incomplete/wrong information. Even the first time it was like that. "Come to our location and I'll let you in." No sign, didn't tell me I had to go to the back. I end up wandering around and asking the people in the other stores nearby. Just constant time-wasting. The first group of guys that moved my stuff out were pretty good except they were extremely late and didn't bother to notify me for iirc a couple hours. One of them spoke decent English, which helped. When my stuff was later moved, there were only two guys, neither of whom were adequate in English. One of them carried my lamp with a heavy base at an angle and destroyed it. Jas claimed the bolt on the bottom just needed tightening. Wrong. It's garbage now. He offered some other weird lamp as an option, but I need my tall standing lamp that takes no space, not a big boxy thing at desk height, so I didn't take up that offer. Finally, I was paying storage monthly. That was the contract. Then, at the end of the period, suddenly I'm charged 750. This really sucked as I had just bought a condo and money was tight. As usual, he didn't do what he said he'd do, ie charge monthly, and screwed me over that way at the last minute. I moved out on the 7th of the month and he wouldn't even give me a partial discount for that month to make up for the nonsense of the last-minute withdrawal. Not intentionally corrupt, just incapable of organizing time, doing what he said he'd do, or hiring people with adequate English. I thought it was going to be okay, till it all got screwed up in the last week. We had set a moving time, as required by my condo that has to plan around it, and then at the very last minute, same day or night before he wanted to change it to next day. Save yourself the hassle and pick another mover!! Edit: You can see in the pics, the flange was damaged and is now completely broken because I moved it to try and fix it. When I lifted it vertically, the base was wobbling/rocking because it had been damaged by the mover. Never wobbled before.

This fucking company was a rip off!!!!!!!!! We moved from…read moreone side of a duplex to the other side, first off they were almost 2 hrs late, my husband called them bitching, so the owner and another guy came. They didn't have to load their truck and drive anywhere, they moved a couch a loveseat a coffee table and three beds, they put everything in the new livingroom, said to me ok everything is in, are u paying cash? I'm thinking to myself are they just gonna leave now, so went to my husband and said, um I think they are leaving so my husband says you guys leaving? He says ya you said put everything in livingroom, lmao ya so then ur not walking up and down the stairs on the new carpet, take ur shoes off and then take the stuff up stairs. Then they broke the baseboard...then charged us $250, ARE YOU FUCKING KIDDING ME? he said flat rate!!! NEVER EVER AGAIN!!!!!!!

DO NOT RENT HERE THEY ARE A RIP OFF! Me and my mom had a storage container here for atleast 3 years…read moreand everything seemed great till one day we went to get a couple things from storage and we got what we needed and everything went fine but not even a week later we seen are stuff being sold on Facebook..... so we go to there office abs they told use we handbrake made a payment in months witch is bull because it was directly taken from my account every time and we were there a week before grabbing a few things c and nothing was said well they just auctioned it off with our sending any email mail no phone calls no visit saying there was a Leon like had happens one time when we were a couple weeks late and they still just say basically shitty deal for us!!!!! We lost everything we owned because of them cause it was all in that locker!!