Nice, well lit, spacious, clean hotel and room. Comfortable for a local business…read morestay....however...the hotel misses the mark in too many areas. The pool is "closed" but that's not posted anywhere to know in advance when booking. The bar is "closed" due to their waiting for a delivery? These could be draws for people, and deeply disappointing upon arrival. The 24/7 coffee is not kept up- no decaf at night? The wall based amenities are not kept up- conditioner was empty, and the high hat light in the bathroom was out, making it difficult to get made up and ready. Was staying on the second floor and had to take an elevator to alternate floors to access a working ice machine ... Rather inconvenient. Although their breakfast buffet had several options, by 7:30 AM emptied items were not replenished. Their little concierge/shop was so grossly overpriced. Yes, these convenience shops always are overpriced, but this was price gouging! Does Hampton/Hilton really need that markup for their bottom line? It's terribly taking advantage of their guests and capitalizing on their isolated location. Need to fine tune this place for a better guest experience. Has potential to be so much better!

Cheaper option in the area but you get what you pay for. Breakfast is average. Typically small…read moregym. Room doors slam and guests don't bother to hold so my Saturday night stay had a lot of noise through 2am. Had to ask for the water dispenser in the lobby to be filled twice and the staffe" ignored that request for 2 days it sat empty.

I wasn't very satisfied with my stay. The room itself was okay, but upon arrival we were told there…read morewas no Wi-Fi for the entire weekend, with no clear timeline for when it would be restored. There was also some mold in the bathroom. More concerning, I accidentally left a work blazer in the closet when we checked out. I called shortly after, and was told it was not found in the room or turned in to lost & found. Im very upset and will definitely complain to Best Western corporate office.

Bed Bug infestation. Waited to post pending a refund giving…read moregrace but nothing has been done at all. Called corporate all they stated was they will look into it and nothing. Room infested and company refused to give us a full refund. Received a refund for one night and a room exchange. We came in town for an event was it was so embarrassing. Had to wash all our clothes before heading back home. I have emailed videos and pictures to the managers

POSITIVE: Room very nice! Liked it…read more Air temperature control quiet (using heat). Pleasant people at front desk. Bed / pillows comfortable. Attentive employees in breakfast buffet area removing dirty dishes and hostesssing. NEGATIVE: Breakfast buffet, food wasn't the best: 1. Scrambled eggs (I'm assuming) was hydrated powdered form. Had no flavor and unusual texture. 2. Bagels split open and dry. Had to toast it. 3. Potatoes were 7/8 cooked. Slightly raw in middle. 4. Fruit salad, couldn't eat. Older looking fruit. 5. Oatmeal tasted watered down. No garbage can in kitchen (in room). Found it strange, couldn't open door to microwave. No view. Windows frosted. I opened a windows, and though on 2nd floor, looked like a roof landing with construction equipment. Closed window.

After the passing of my sister, I needed a place in relative proximity to Ruggerio & Sons funeral…read morehome. I also requested a handicapped accessible room, as my BIL was staying with me, and he is mostly wheelchair bound. After check-in, I learned the the handicap rooms are on the 8th floor. So, the reasons for the low rating: (1) the handicap rooms are the furthest from the elevator, literally from one end of the hall to the other; well over 100 feet. (2) sign by elevator that says, "In case of fire, use stairs." This is kind of ridiculous, to expect a wheelchair bound person, to descend 8 floors. Which leads to the question, "Why put handicap rooms on the top most floor?" (3) Our room was very LOUD. Literally, when the HVAC unit came on, it sounded like a jet engine starting. On for 5 minutes or so, then off for 2 minutes. Rinse and repeat all night long (4) In a shower / tub area, the height of the tub was not conducive to a disabled person being able to use it. On a positive side, the bathroom was spacious, with 3 grab bars near the toilet. Note the 4 grab bars in the shower / tub area are useless if you can't get in. Another positive was the continental breakfast. Numerous options for both cold and hot items. 2 poorly designed stars. If you can't put handicap rooms on the ground floor, near an exit, you should not sell rooms as handicap.

A solid motel. The front desk was helpful when I asked to change rooms -- the first room smelled of…read moresmoke. Good for short stays when necessary, but I wish they packed in an extra towel in the bathroom; there's barely enough for two people to properly shower.

The employee in the night called another man so they where trying to open the door of my car and…read morewhen I walk out of the room the old man left the car, how he knows in what room I was.

Finally-a Marriott property that didn't make me (extra) cranky…read more Room was clean enough-I didn't feel skeeved just breathing, moving and existing, so that's a bonus. Only issues: no hand soap and the thermostat didn't work (literally wouldn't power on at all). Thankfully I carry enough supplies with me and always have extra soap. The thermostat didn't bother me since I like it cold and was able to crack the window open for some fresh cold air. Complimentary breakfast was decent; I would give this property another shot.

This Marriott economy brand hotel has been in Tuckahoe for six years. We checked into room 523 for…read morethree nights. Our immaculate room was comfortable, bathroom was large, bed was plush and it was dark & quiet. I was pleased our room was not carpeted. We have free Wi-Fi and breakfast during the week from 6:30 until 9 o'clock and weekends until 10 in the morning. Check in and out was easy and quick, there was a lot of free parking out front. A small gym had some free weights & cardio machines. There was an outdoor sitting area with a fire pit. Breakfast was dicey, it was very crowded we were moving through an obstacle course. Staff had difficulty replenishing coffee & breakfast items, fast enough. However, when time was up they quickly carted away all of the coffee & breakfast item's. Powdered eggs, sausage, oatmeal with toppings, cereals & toast were offered. The coffee was watery, and the quality of breakfast was disappointing. There weren't enough tables because there were people working on laptops while others were shoeless looking for tables to eat breakfast. Most left a mess on tables that we cleared.

After entering my room. I noticed the door is broken. I asked Jeremy at front desk for a new room…read moreand he said no let my maintenance guy fix it. After an attempt the maintenance guy and I went back to the front desk and I asked to be placed in another room Jeremy again said no. I waited while Jeremy was on the phone doing an interview so he's the manager. Interview former employee and said he will send their resume to HR. While a line was formed and a new girl red hair he was poorly training. How would I know this about the job interview 6:45 ish on the phone. Everyone waited too long 12/16 for check in. I left a day early to get a suite somewhere else

We only stayed here one night but comparing this to the hotel we stayed the next night, this place…read morewas a dream. We got checked right in. Little confusing to find at first but once you knew where it was it was easy.

I have to say-I am dumbfounded by all the negative reviews of this hotel I believe they may have…read morerecently remodeled so that could be the difference. Every aspect of this hotel was wonderful starting with the low price and easy reservation system. I booked it through hotels.com and was able to complete some pre-registration info online before I arrived to make the check-in easier. They do charge a $50 deposit on your credit card in case of damages (which is pretty standard) The front desk staff was very friendly and I was happy to be told that the parking is free for guests staying at the hotel (when you arrive there is a gate to get into the parking lot, it looks like everyone has to pay, but that is not the case--just visitors and I believe restaurant goers have to pay for parking. So you take the ticket to open the gate and your room key after that acts as your entrance and exit to the parking lot. There was plenty of parking and the hotel was extremely clean. I was on the first floor which was upstairs one level from the lobby. There was a really nice area with a big table and comfortable chairs--an area to read or work on your computer-it looked very new and welcoming--I was able to do some work there after I checked out. The room was spacious, very clean and large! I had a King Size Bed a desk and a modern bathroom with what looked like new lights and a new shower. They even provided two mini water bottles free of charge-which was really nice. The hotel was quiet all night and was absolutely one of the best included hotel breakfasts I have ever had (so nice that this is complementary. Not only was there homemade yogurts and pastries as well as juice, coffee and cereals. There was also granola available as well as French Toast, eggs and home fries. Everything tasted fresh and was warm. Also toast was available as well as tea. The dining area was spacious and very clean--multiple tables to choose from to enjoy breakfast. For anyone that wants to be near NYC-this is one of the best bets, especially because it is very affordable! There is also a nice restaurant attached to the hotel (which I did not try) and it seems they do larger events as well like weddings and birthdays. All in all this was a 10/10 experience and I would stay here again in a heartbeat if needed.

My party! Had my 60th in the Diamond room and it was beautiful of course they don't give you any…read moreoptions other that white table cloths and chairs. It's up to the party planner to obtain the additional costs and set up yourself. The only complaint is the front desk and the event planner. The customer is spending money at your venue, so customer service goes a long way. Be nicer not have that attitude that we are bothering you. Kayla you know what I mean. Armando went above and beyond. The wait staff are very nice. When I asked for an additional hour because the weather made some guests late, Kayla said no, and that she asked me via email! No she didn't then she said that she spoke to the gm and he said yes at $1,000.00 for the hour plus additional guests. No problem we paid it. Just be nicer.

Everything can improve. This is not a hotel it's a motel that is run down dirty and not well…read moremaintained. Room had a musty smell and dirty. Rugs in hallways are dirty and tile floors had broken tiles. This place not only needs a cleaning and upgrade it also needs an exterminator. This place should be torn down. I was excited to check out the very next morning than I was checking in. I was so in disbelief with the place that I almost slept in my car. Bed was nasty sheets were yellow and rugs in room were dirty. Even the filter in the air conditioner was not cleaned you can see the dust in the vents. I advise to stay away far away from this place. And now I'm forced to give this place one cause I can't post without at least giving a 1 star review.

The property was nothing like pictured. The room was nothing like it said. Shower was molded. The…read morename Ramada should be removed. Ill never have my team in this establishment. Disgusted with the entire place. Have the never to charge a $150 deposit for fully damaged hotel.

Amazing customer service my girlfriend and I stayed there for an extended stay they were amazing…read morerooms were good no complaints at all

I am sharing disheartening story a month after I was traumatized by the experience i had with this…read moreHotel On Friday March 22 at 5 a.m., I arrived at the Tremont Hotel after working all night. I had lost my purse, which had my house keys and credit card in it, so all I had with me was my phone. I asked the hotel if I could pay with Apple Pay since I didn't have my card, and I just needed a safe place to stay until morning. The receptionist told me they only accept cash or card. I then asked if I could book through Booking.com and pay online, would they let me check in. The receptionist said yes. So I made a reservation and paid upfront through Booking.com. But when I showed him the confirmation, he suddenly told me I couldn't check in until 2 p.m. He hadn't said that earlier. Even though I had already paid, he then told me I had to wait *outside* the hotel. It was 5 a.m., I was alone, a woman in a vulnerable situation, and I had gone out of my way just to find a safe place. I was shocked. When I asked for a refund, the hotel refused. I had spent the last bit of money I had, thinking I'd at least have somewhere safe to stay. Being turned away like that--with proof of payment--was heartbreaking. The receptionist should have told me from the start that I wouldn't be allowed to check in until 2 p.m. Asking someone who's already in distress to wait outside in the early hours of the morning, despite having same day reservation, is completely unacceptable. And refusing to give me a refund made everything worse. This whole experience was deeply disappointing and honestly, shameful.