Greeted with a smile and glove upon entering it was super clean I will definitely return read more

Yogurt Story - Strawberry lemonade - Ice Cream & Frozen Yogurt Near Me - Flower Mound, Texas

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We walked in during a hot day around noon and to get some samples and the ice cream was melted and the machines where broken. We took about two samples and we left because we did not like them, (because the ice cream was melted) then the worker there aggressively stops us and starts talking to us very aggressively as we were walking out the door. Very poor customer service and this man needs to learn some manners and respect towards people in general. Would not recommend AT ALL. read more

We have been going to yogurt story for ever but not any more. It was so dirty. I don't think it's been mopped or cleaned in a longtime from the floors to the yogurt dispensers. So disappointing how down hill this place has gone. My husband said their bathrooms were like a gas stations. read more

Stopped in here today with my mom for a late afternoon frozen treat and was blown away by their caramel pretzel yogurt flavor. The nice guy working handed me a sample size cup so I could try out a flavor that I thought could either be amazing or a total disaster. Turned out that caramel pretzel was the most delicious combination of sweet and salty that I've ever had in a fro-yo. Topping it off with peanut butter cups and chocolate chips made it all the much sweeter. We were in there around 2 pm on a Wednesday, so it was pretty empty and very clean. I've heard it can get overrun in the evenings, so be prepared for a crowd if you go at peak times. And by all means, get adventurous in your flavor combinations! read more

Yogurt Story - Ice Cream & Frozen Yogurt Near Me - Flower Mound, Texas

I love meeting up with old friends here! This place typically has only one worker, but the workers here are very friendly and good at their job. Frozen yogurt is mostly self service after all. There are different types of flavors available, so if you can't decide between a fruity or chocolate-y flavor, get both! The toppings are placed nicely too. The chairs and tables are a great color combination. It's a great place to hang out, talk, and catch up with your pals. read more

Yogurt Story - a group of people eating yogurt - Ice Cream & Frozen Yogurt Near Me - Flower Mound, Texas

My wife and I paid this store a visit today and were really impressed! It was clean, well stocked, had great service, and a 15% off happy hour which was nice! Our yogurt was excellent, and we even gave our 8 month old the tiniest dab of strawberry froyo on the tip of a spoon to try. She thoroughly approved and was smiling all day after that read more

It was good and a little dirty but overall service was basic and machines were kinda sketchy

Great fro yo spot! The toppings area are kept clean and there is a large amount of flavors to choose from. Place is clean inside.

Not only is it crazy expensive, the music the person had on was explicit and said the 'f' word multiple times. We will not be going back!

Yogurt Story has done some updating recently and it all looks real nice. One of several of my favorite things about Yogurt Story is the toppings bar. Every topping is kept full, so it looks like they're open and ready for you. (I really dislike going into a yogurt store and all the toppings are almost gone). They also have a great selection of flavors. They don't have many new flavors ever, but there are so many great one to choose from. read more

Similar to other competitors in the area, with selection and quality. Dropped in due to proximity.. my young kids enjoyed the yogurt.. ! read more

This was my first time here, and I really enjoyed it. I got a small cup (still a decent size) of cake batter, vanilla custard and pumpkin topped with cookie dough and granola. You're allowed to sample any flavor(s) you want. All of the flavors that I tried were fresh and tasty. I'll definitely be back! read more

Yogurt Story - Pumpkin pie, vanilla custard and cake batter topped with cookie dough and granola - Ice Cream & Frozen Yogurt Near Me - Flower Mound, Texas

I'm confused at the negative reviews. This is always the most friendly, easy to use frozen yogurt place in the area. Also they are open late and have consistent flavors and toppings. They just remodeled recently too! read more

Yogurt was good. Plenty of flavors. Toppings were fresh. Establishment was clean. 3 large bowls with toppings was about $16. They charge by the weight. Our favorite was the watermelon sorbet. read more

Stingy people. The man working here have us dirty looks and didn't make us feel welcome. Poor service.

If I could give it one star I would. Owner is so rude! My 4 yr old son waved at him twice and he just stared at him. I finally called him out and told him he was very rude and that when a child says hello and waves to him he should at least acknowledge them. He then said in very broken English that my son touched a sprinkle. I said to him really?! He waved at you twice before he touched a sprinkle. The owner then apologized but to late. I won't support his business. read more

Returned to the store today to bring back the peanut butter flavored frozen curdled milk. The Asian guy at the counter laughed at me and acted like he didn't understand English. He didn't offer a replacement ,refund or an apology. read more

Been here a few times in the past and enjoyed it. This time from the moment we walked in the place, there were no customers or employees visible. Looking around we noticed how dirty the floors were throughout the place. From there it went down hill. Every flavor I attempted to place in my bowl (at least 6) was either slower than molasses going up hill in January, or non existent! Very disappointing! Will NOT return! read more

Read the reviews about the owner being rude and figured I would go try their yogurt and see for myself. Yep, they were all right!! Incredibly rude owner. Didn't smile once, say hello or thank you, and didn't even make eye contact. Hello... It's called CUSTOMER SERVICE. Maybe you should learn what that means before you find yourself with a closed store due to the extreme lack of customers headed your way. Will not be back. There are plenty of other yogurt places in the area that offer a better experience and better options of toppings and yogurt. read more

First time there. Machine trays were dirty and not due to overcrowding, only 2 other customers. Some looked like they had rusted in the corners. Machines were slow and dripping. Asked attendant who said she would check but didn't. My daughter was hesitant let our grandkids try it. read more

Walked into a gaggle of teenage girls by the front door, yet not one said hello to myself or my 2 young sons. Don't know who is employee and who isn't. There is one young lady just sitting on the sink/counter looking like we are bothering them. 2 others also behind the counter are just laughing and looking at phones and chatting with others by the door. The tables and chairs were gross and sticky... clearly these ladies feel like they have better things to do than any sort of work. Note to management... teenager does not have to equal zero work and customer service. Do not recommend. read more

Flower Mound yogurt story is filthy. This is a sticky dirty disgusting place. The kids that run this place stand there on their cell phones and should be mopping up spills, wiping sticky tables and the gross grunge on each yogurt machine along with the plastic over hang on the condiments. Unbelievable mess. Always like this so last time. Kept thinking it would be better each time. Nope read more

This place always has wonderful flavors, non-dairy options, a variety of delicious toppings, and some of the best frozen yogurt prices I've ever seen (you can easily stay under $4). Not sure why there's complaints about the customer service- everyone I've ever met behind the counter is really welcoming. read more

Extremely clean with a good amount of seating. The staff was very friendly. Overall it's an above average place. The only thing missing was posted nutrition information for each flavor. read more

Miranda was maybe just as sweet as the yogurt! She provided us with great service and seemed concentrated on her job, very glad she was the one helping us today! read more

A first time and I absolutely LOVED it, great variety of toppings and flavors , would DEF recommend to anyone

Go to Yogurtland instead. Not very talkative or warm here. Only employee had earphones in and was looking down. Didn't offer help or samples, but just had signs in machines that said "do not waste" . read more

This is to inform anyone who goes to Yogurt Story in Highland Village, Tx. --- Stay away from this place at all costs .. The manager is very rude to his customers -- and doesn't want to assist you in any way possible.. He is an Asian man in his 50's with black hair. My girlfriend and me went there on 4-14-15 -- and this man a poor example of customer service and a very angry and disgruntled person ... Please -- again stay away from this place if he is working there ... The location of this Yogurt Story is right behind Cotton Patch on 407 in Highland Village .. read more

Always clean, love that they have happy hour specials! Nice people around, quiet environment. One of my favorite locations

After a few year thought we would try again and left shaking my head. The only reason was the $5 card we had from the last visit when my daughter slipped on a wet floor and her yogurt went flying everywhere. Then they charged us a SECOND time.... it was appalling! After demanding an explanation I was finally given a $5card. Truth is that This place is filthy; from the floors to the bathroom. I think there is mildew/scum growing around the bathroom sink. When we tried to get some yogurt, the machines were either out of yogurt or extremely slow. By the time we went to pay, the young checkout girl would not accept the gift card because it did not have the new owners name on it! Really? The ONLY reason we came back was to use the card.... but if management is this stingy, all I can do it spread the word to stay AWAY! There are way too many other great yogurt options with clean facilities with great customer service. To the owner.... get a clue! read more