Dr Heo is good, but her team always make mistake. Dr Heo gave me a lab order to draw blood after…read more6/1. I went, lab said the order is after September. I contact office , office told me it is corrected. 2nd time went, still not corrected. Call to request correct. Be told it was corrected. Send 3rd time. Still not corrected. I did not eat for 12 hr fasting. Now don't know how many more hour need to wait to have them correct it. Customer service said they will correct it asap. Now wait for 1 hr, still not corrected. Super hungry.

Dr Heo one of The best Dr , always trust her opinion I…read morehighly recommend her, she is an amazing primary doctor.

I switched my primary care to Dr. Kolomey about six months ago and she has been amazing!…read more She even, without any prompting on my part, followed my recent ER hospitalization and jumped in to help with my care (my prior doc - over 5 years - NEVER did that!). Her office team, Patricia & Galina, are also better-than-great (again, in great contrast to my prior-Doc's office staff). Patricia & Galina should be Knighted! Given what's happening to my health, I may not have much time left, but Dr. Kolomey, Patricia & Galina are helping me get through this with patience and Grace! TNH

I called to make my first appointment with Dr Kolomey and was informed I was required to pay $500 a…read moreyear directly to them because it is a private practice. I reached out to my insurance company and they said this is not acceptable and would be taking it further. What a rip off.

Dr. Lucero is excellent--personable, easy to talk to, and consistently professional. He takes a…read moreproactive approach to care and genuinely prioritizes his patients' well-being, always going the extra mile. I highly recommend him to anyone seeking a top-notch primary care physician.

Dr Lucero is a great doctor who takes time with his patients to assess them, and put in appropriate…read morereferrals and labs etc. He has been caring for a family member of mine with a very complex degenerative disease and coordination of care for over a decade and has always taken the time to coordinate his care with appropriate specialties. Both myself and my husband switched our care over to Dr Lucero a year ago and are also pleased. As a nurse myself at another organization I am very picky with who I choose for primary care. Sutter East Bay is very lucky to have Dr Lucero who takes a holistic approach and time with his patients to assure great care is given and their needs are being met during their visit

Called to try and get my husband set up for a TDAP vaccine and was told they don't do that in the…read moreoffice? Usually PCP are the ones to take care of this. How inconvenient!

Very poor communication between front desk workers and doctor. Lab work failed to be order…read moreproperly np PSA levels order, Referrals not sent too referring Doctors. Three calls made to receptionist in regards to getting a PSA test done {we will call you back no call back}. Finely was able to order lab work before next physical asked for it to be sent to Quest in Antioch never sent lab.

I have been treated here for a while now. The Dr's & Nurses arg good but you won't have any support…read morefrom staff. The staff are very rude. They speak to you in a condescending manner at the Brentwood office It's as if you are a bother. Staff is always very busy to follow up on prescription orders which can endanger your life. Mangers are the same. Please don't endanger your health by going here.

I am sure the doctors are ok but heck, the phone people and office staff can care less and were…read moretotally rude, made mistakes, too many mistakes and would not listen to me to explain and they kept telling me they cant accept my referals the way they are and i needes my PC to make both referals for them.. and i was like what? Why? So I have pulminiary referal and they scheduled me wth their cardiologist. Fyi, i also had a referal for cardiologist but was for a doctor office closer to where i lived. I was guessing they were like this because they didnt get both referals that they didnt want any so after changing my appointment day to the day the proper doctor would be in, they apparently also somewhere along the way changed the time of apppintment too but they only said the day was changed. So now, on that new morning I had alerts from my chart saying time to go to apt at 10am when appoint was scheduled for 230pm and my travel time there is over an hour. They told me i had to pay 50.00 same day cancelation fee if i still wanted to be seen in their office.. I then asked for a manager given all the rescheduling and mistakes made on their end and they told me they cant waive anything so, after a week and a half to end up like this then come here to see the other similar reviews tells me i want to be seen somewhere else so i told my Primary Care about it and they are setting up a refferal for a different provider. Beware!!

Best dr i have ever had in my life I wish he took medicare , he would still be my dr today, he had…read moreremedies he was caring alqays went over and beyond Dr campbell sinvere tganks to u and your team sincerely James H Fletcher

He really cares about his patients. He is kind and will do everything he can to help you.read more

Doctors are not in the office on a daily basis. My doctor is only in on Thursdays. It took 3…read more months to get a Wellness appointment. During the appointment, the doctor sits across the room and most of the 15 minutes is spent with the doctor fooling around with the computer app and was more concerned with getting a POLST form filled out. She ordered lab work based on my meds. I asked for a urine test--she said they are no longer automatically part of the Wellness exam--I requested the test. My lab results had some issues and they were not properly addressed by the doctor. I called the office, wanting to talk to the doctor, but she does not take phone calls so the front desk gave me a phone appointment with the PA. The PA said I must talk to the Dr. who ordered the lab work. So, now, I have to wait another month to talk with the Dr. At least the PA did order the additional lab work. Prior to this experience, there have been issues with meds and referrals. I guess if you have no health issues, this type of care would work for you.

I cannot believe how extremely RUDE the employees at this office were. I spoke with Amanda, the…read moreoffice manager and she was so condescending and horrible. I called to establish care and spoke with Sela who scheduled me an appointment for March 19th. I let her know that my insurance was a JMPN HMO plan and that I was going to call my insurance to have them post date the change of PCP for 3/1/24 since I'm currently under the care of another physician and cannot NOT have a PCP in the interim. She said that I needed to call and do that first before she could schedule me (why she scheduled me already before verifying is beyond me) she then said that the insurance needed to send them a letter with the reference number. I asked to speak with the office manager at that point and she said she would have her call me back. I then received a call from Amanda who was so rude. She said that it's her office policy that they cannot schedule until the PCP is changed on the card, even though Sela said that the insurance can post date it. She said that it's in the best info the office to do it that way. What about what's in the best interest of the patient?!! What horrible patient care. So a patient can't have a PCP while they wait a month if they have HMO insurance if you want to schedule with them. How does that even make sense. And like I said, I'm currently under the care of a physician for a medical condition and cannot be without a PCP for a month. She then said that her doctor would not treat my medical condition and that their office doesn't agree with disability. She says her doctors will only sign for disability for 2 weeks and that's it. Hmm for someone who is not a physician she was quick to diagnose and tell me what treatment I needed. I cannot believe that the doctor would refuse a medical necessity and I cannot believe that they have such a rude office manager. She also says that she's the manager so she makes the office rules and she made that policy. I asked to speak with the doctor and she said that she wouldn't take my call and that I could email. She then said "I actually don't think I even want to give you her email." So unprofessional. She then said "I'm going to hang up now because we won't be able to have you as a patient." Wow, just wow! I dodged a bullet for sure. If an office manager can be this unprofessional and the doctor allows it, that speaks volumes!!!

Can't keep employees it's a revolving door Every visit new…read morepeople and no one know what to do and they lose all your records and never return calls and can't any of your questions The whole visit is the same with the doctor the is a care is a nightmare

The nature of reviews is that folks with great experiences are not as motivated to give one as…read morethose who believe they had a bad experience. What I like about Dr. Kassels is that he truly cares about what he does for your health. The science of medicine moves forward at a rapid pace. So, I take it as a very good sign that he takes a look at the most recent information on the Internet about what he is prescribing, especially if it is for a condition that is less common. There were literally about 8 that he could prescribe. He carefully questioned me, then listened to my answers. His two prescriptions were spot on! I have been a patient of his for over 10 years in both his Concord and Brentwood offices. I see him every three months and do the labs he asks for every three months. When my labs results drift a bit showing numbers toward the unhealthy range, he gets me back on track. Yes, he has shown "attitude" in the past, but he has mellowed quite a bit in the past year. He absolutely knows what good medicine is -- and it shows in my health and well-being. If you want a doctor that cares about doing it right (kind of like the doctors did decades ago), go see Dr. Kassels and show him some respect. Listen to his questions and stop complaining about his wanting to see you more often or the delay in the waiting room. Your health is much more important than that!

Completely taken back by the lack of empathy from this provider. My child was out of his current…read moremedication that he has taken since the third grade clearly stated in his records. This doctor denied refilling this prescription until an appointment was scheduled. However, the next availability isn't until August 8. My son requires this, I can't believe that a doctor would do this to a child! I highly recommend Dr. Sandy Zürich, but this doctor stay far away from

Worst doctor I've ever had…read more Dr. (and I use that as loosely as possible) Fatima literally stopped taking care of me when I felt the sickest I felt in my entire life. I now have to have surgery and I don't think my condition would be as bad as it is had she done her job. Any one feel free to contact me if you've experienced anything similar.

This doctor is a total scam artist. I went in for an annual physical, which was free to me, and she…read moreknew this. She asked me about a small rash I had on my stomach and, because of that, I was charged for the visit. Anything outside of the normal physical would've been free, but because she asked about something outside of the normal physical would've, I was charged. She knew this would happen and, for that, I was scammed!

I started seeing Dr. Chuksorji for a little over a year. My experience with her professionalism…read moreand knowledge with her expertise I think she has the outsanding of very caring individual and understand the patients needs. She makes sures I recieved the concerns or problem that I brought up to her. I definitely recommend her as people PCP.