Steph the owner started cutting my hair over 15 years ago when she had a chair at an Ardmore salon…read moreno longer in business. She opened the Salon 31 and brought in talented hair professionals and she is an expert color artist. Everyone is so friendly and so efficiently operated. Every time I come in for a haircut and color she surprises me with a new look and modern style. I've been to many top salons with ranking hair stylists and narcissist attitudes- this place is down to earth, modern and I enjoy being here ( 2 hours ) gettin my highlights cut and blowout. Love this place !

I moved back to the area last year, and I was excited to return to Salon 31 for highlights and a…read morehaircut last weekend. Also love that I could use their online system to schedule an appointment. I couldn't be more thrilled with my hair! The highlights make me look far blonder than I did before my trip there, and although the haircut itself seemed to take mere minutes, it did the job and my hair is the exact length and shape I was looking for. Also loved that the shampoo and conditioner they use aren't overly fragrant. I'll be back next time!

I chose 5 stars because the service is always top notch and the customer experience is always a…read moregreat one and that makes a big difference. My teenager can arrive sometimes moody but the staff is always respectful, welcoming and professional. As a single dad who can't trim ends or style hair ( how she wants lol) I'm very much so grateful for the continued support with getting my big baby right!!!

Frenchie and her staff are the absolute best! She is experienced and takes great care of my hair…read more She was recommended to me 15 years ago and I've been a loyal customer ever since. My hair is healthy and shiny and I feel my best whenever I leave the shop. If you're serious about hair health and want a stylist that can do it all, this is your shop!

What a great place!! So tucked in with its tethered awning, you would never know what waits inside:…read morea pretty, clean, modernized "you can get anything here" salon, from nails to threading to cuts and blowouts. I'll be returning on the incredibly detail oriented, thoughtful work of Lilly's impeccable technique alone (even with my long, very thick and coarse hair) but the atmosphere is, home. It's warm and welcoming in that special way that makes you completely comfortable staying for 30min or hours on end. Zohra makes sure of that with her warm, inclusive conversational style. So, if you're looking for supermodels pushing expensive hair products you haven't got a clue what to do with, and in mirrors and marble, this is not your place. But if you're looking for good, salt of the earth people who can have you feeling and looking gorgeous/handsome inside and out, this is absolutely your place. As a side note, I happen to be part of the LGBTQ+ community, which didn't come up and it shouldn't need to but I felt comfortable from beginning to end. The diverse group of staff and clientele was a wonderful added touch too! Payment: credit/debit via Visa or Mastercard Tips: cash or Venmo (they have a great card with every stylist's Venmo QR code posted right at the desk) Booking: online through Vagaro was super easy and convenient

I have done hair for about 8 years in my younger years. I am very understanding and nice to any…read morestylist bc I understand their business. I have very blonde hair and require a touch up and toner easy peasy. Cadie I was super nice to new client treates me like a non factor. She can't be bothered. She died my roots orange and the rest blue. I saw it she saw it asking if we could fix it up. little. SHE WAS bothered. if I ever did such a thing I am going to fix or do whatever the client needs. She has been doing hair for 7 years and i have never saw someone do hair that long and sit around all day comfortably and a bitch if she fucks up. shes a beautiful girl but lazy makes excuses and has an attitide problem.. i was soo nice at the horrific color she had the balls. to charge me full price walking out like that. The owner fixed it but go to a stylist that gives a fuck.. i was the nicest person ever WHO received orange roots and blue ends asking for blonde .. I would of stuck with her and have her try something else was BEYOND nice and she treated me like annoying trash. I dont write bad reviews but i cant believe the way acted after i was so understanding. She literally doesn't care a about building a book or doing things right. So so many other stylist will treat and take cRe of you and not turn your hair orange and blue and have an attitude problem like your bothering her. UNBELIEVABLE!

I have been coming here for years, always hoping things would improve. I've never even written a…read moreYelp or Google review before, but after so many ongoing issues, I felt the need to share my experience. The stylists themselves have always been kind and do their best, but they often seem overwhelmed and unsupported. The actual color service has generally been fine, but the overall experience has consistently been frustrating. Some of the recurring issues I've experienced include: The app frequently does not work properly for scheduling appointments. I've arrived and been told they had the wrong appointment time for me. Long wait times have repeatedly made me late for work. No hot water -- this has happened twice on very cold days. I was told they had been requesting a new water heater for months. Washing hair with cold water in the winter is unacceptable. My computer charger broke because one of the outlets was extremely tight. Staff attempted to contact a manager about reimbursement, but I never heard back. Appointments are often delayed or disrupted because a staff member has called out at the last minute. There is no way to reach a live person by phone when issues come up. The fact that this is my first Yelp review ever really says a lot. I truly want this place to succeed, but it feels like both the staff and customers deserve better support and management. I keep saying I'm not going to return, but I still have the membership, which is the only reason I've continued coming back.

The manager wanted me to sign a waiver for sensitive scalp. The reason why my scalp is sensitive is…read morebecause the dye was left too long which had burned my scalp and had scabs. That is the reason why my scalp was sensitive. I'm not signing a waiver. Thanks

Consistently great men's hair cuts. Relaxing shampoo. This husband and wife team are the best!read more

My wife came in for a haircut and blow dry, and our son (who has long, curly/wavy hair) was…read morescheduled for a trim at the same time. While my wife was getting her hair washed, our son's haircut was done, so she didn't get to see the result until the very end. Her haircut itself was fine, but the blow dry was poorly done. The stylist only straightened the mid-lengths and ends, leaving the top 2-3 inches at the roots curly and frizzy. When she pointed this out, the stylist said it was "because her hair is curly." She explained that she had plenty of blowouts before and that the roots are always smoothed. He offered to flat iron it, but that's not what she wanted. She expected a proper blowout, not bone-straight hair. When she told him that he should've been upfront if he couldn't do a blowout, he got defensive and raised his voice. She wasn't going to let anyone speak to her disrespectfully, so she raised her voice too. At that point, the other stylist stepped in to re-wet her hair, and my wife used her own curly hair products and just left with her hair natural. Then she looked at our son's haircut and it was visibly uneven and crooked. When she brought it up, both stylists insisted it was "just the way curly hair looks" or that she was "pulling on a strand." That wasn't the case, it was just a bad, rushed cut. They did offer to fix it, but by then she'd lost all confidence in their ability to do so. If you don't know how to properly work with curly hair, cutting it or blowing it out , just say so. This wasn't our first time here, and her previous experience was decent, but this visit was disappointing. It felt rushed and careless, and that simply doesn't work with curly hair. We won't be coming back.

I had my first appointment with Trinh two days ago and i hadn't had my haircut in years, i needed…read moreit so bad. she was beyond amazing. she did exactly what i asked and it came out perfect. i couldn't be happier. she's also just a really cool woman, we talked the whole time, it wasn't awkward at all, and i have bad anxiety so she really made this a great experience for me in every way. i'm also so thrilled i finally found a new stylist, i only moved here 5 years ago, but she was well worth the wait!

Would not recommend, especially Stephen/Steven (?). Ruined my hair for my engagement pics and then…read morewhen I tried to schedule a curly stylist for my wedding (a simple curly updo), they changed my stylist to Stephen last minute because he "is better with updos" and he did an atrocious job once again! Globs of dried hairspray, not the style I asked for, frizzy/did nothing with my curls and randomly barrel-curled two pieces in the back. Terrible. Thank goodness my cousin that does hair (not familiar working with curly hair but still did an incredible job) stepped in and redid my hair before the ceremony. Will not be going back. It's a shame because all the stylists there are so lovely and kind. Gave them three chances, but not for me. Super disappointed.

Came back for another haircut. What a disaster. First, despite an appointment, she (have no idea…read morewhat her name is, but she's the salon's only stylist) finally got started on my hair about 20 minutes after she was supposed to. Then, I asked for a trim and my head ended up looking like a tennis ball. All she needed to do was tattoo "Wilson 4" and I'd be a dead ringer. Shame on you, tennis lady.

I have been coming here for years and have always been satisfied with the service…read more But this time around my regular hair stylist was not available (Sorry, I can't remember her name but she was a younger women). A different stylist took me and the normal level of service was not provided at all. A women hair cut cost $30 and consists of wash, cut and style. Today, however this new stylist in attempt to rush she skipped the wash (if you count a water spray bottle as a wash), the hair cut was nothing like the picture I showed her and lastly she did not style the hair properly (It was flat like a pancake). Overall I came out feeling cheated and unsatisfied.

Thank you Macy for the great haircut it's so beautiful, my husband and daughter really loved it.read more

Bobby did my hair and he did an AMAZING job!! I got a sun-kissed Bronde balayage and it's…read moreseamlessly blended and exactly what I wanted!!

Super cool salon with awesome staff. Gillian did my highlights and absolutely slayed! She took so…read moremuch time and attention to get my hair to the color I was looking for. She talked to me about the process throughout and we had fun catching up about life! The girl who shampooed me was also lovely! Can't forget to give Biggie cat a shout out for being the cutest little pile of mush :)

I've been coming here for years now, but after the events of the recent worker strike I will no…read morelonger give Heather or this business my money. If you are unaware, please read into the strike. The workers brought to light issues and asked for improvements to the working conditions. All the striking employees were banned from the salon and need to find new work. Issues included pest problems, sanitary problems, misgendering of employees (while they promote being a queer safe place), concerns for shop cat Biggie, and more.

I recently went to Jalena's for the first time, and was so impressed by the entire experience…read more First, the customer service was so genuine and exceptional. I had no wait and I got a wash, blow and curl, and was pleased with how my hair turned out. The prices are more than reasonable and the products smell delightful. Also, it's a very inviting and clean environment. So glad, I found this gem. I will now be a regular.

Let me start with saying I absolutely adore My Caribbean sisters when it comes to hair. I've always…read moregone to a Dominican Hair Salons, because they just know! I just moved to the area and was in desperate need for a good cut to bring back my curl pattern. My last cut was not so good, so needless to say I was super happy to find Jalena's via Yelp, and being only 13 minutes from me, win win!!! They take walk ins and there is metered parking in the front. I went on a Tuesday, and found a spot right in front. The place is neat and comfy. They only take cash, but they do have an ATM in the back. I had stopped in The previous Saturday to get a feel for the place and they were very busy. I asked for the curl expert because I have really fine curly hair which can get frizzy, and if not cut properly look awkward. I was guided to Elizabeth and so finally on Tuesday, today, I got to see her to fix this mess lol. The salon was pretty empty which I liked, and they get you in the shampoo chair as soon as you get in. This was one of THE best shampoos I have gotten, albeit a bit rough, but it sure gets all that product residue out. Their products smell AMAZING!!! This day I got the perk of a free heat deep conditioner, which I welcomed happily. They were a bit short staffed so that was the perk and I didn't mind waiting. This hair needed some love! While I was under the dryer I saw Evelyn work on some people and she is efficient and knows what to do with all hair types. I watched her put in some extensions and they were flawless. I was excited to be next! She asked me what I needed and I explained my last hair cut wasn't layered enough. She went in, worked her magic and immediately I felt my curls bounce back! Just with a good cut! She asked me first the length prior to cutting and I was happy with her suggestion. I had to get back to work so I didn't have time for a blow out, but she put some product in my hair, clipped it up and stuck me under the dryer so the curls can have some form. All I can say is GRACIAS BELLA!!! She was efficient, attentive, sweet, and knowledgeable!! I have a wedding to go in a few weeks and most certainly will be back to get it styled. I am so happy to have found Jalena's, just look at my smile! Best part rates are reasonable!! Go, wait if you must, but so worth it! Happy hair days!!