We want to start off by saying that the cleaning was not great. There were many areas that were…read moremissed, even they were obviously visible (please see the photos). What aggravated us were the excuses as to why some of the work was not done properly. Due to that, we have decided to write a review and share our experience. We made a mistake even giving $100 tip. 1. We had to finish their work in the end of the day. The bathroom on our first floor was not cleaned properly. Ivan was in charge of it. The bathroom on our second floor was cleaned by a lady (we do not know her name) who did a better job. There were other clients online that had a same issue with the service provided by Ivan. 2. They are not equipped to clean a garage, yet they accepted it. Of course, then, we had the expectation that they would do a good job. Since it's been accepted, they might as well do it right. Again, Ivan was the one working on the garage. The equipment were not too difficult to clean. Ivan left the shelves and our equipment so dusty, especially the floors (and manager's comment is that they do not clean unfinished floors). Then again, why accepted it if he would not clean the floor. Please see the photos. 3. They arrived late, which support the other negative reviews online. The agreement was 11am. They arrived after 12pm. We had plans that we had to delay. We were notified at 10:29am, only half an hour before the agreed arrival. However, this is not a huge deal to us. But just want to give everyone a heads up that there is a large chance you need to wait. 4. Ivan's "walkthrough" was rushed. We understood that it was late in the afternoon, but the time of the day should not affect the service. I pointed out to him the bathroom on 1st floor, but we felt it was ignored. He was on a rush. Also, it could be a language barrier since he had a difficult time communicating in English. We pointed out the shelves with dusts (please see the photos), and same reaction of not wanting to do it. 5. The manager offered that they would return and clean the untouched areas. It's late in the afternoon, and we had to leave the house. I do not think it is fair to us to wait again. In addition to that, it is not acceptable to send the same staff (Ivan) who did not do a good job. If she offered to send the lady who did a better job, we would have considered. But she kept insisting to send Ivan back, along with the other lady - even we emphasized that we do not want him to return. Please see the photos. I would not recommend their service. We thought we would have a great first impression, however we did not. We are trying to find a good cleaning company since we are new in the area and just recently moved from a different county. Also most especially, we need a consistent one because we are buying another house. We wanted a professional service. Unfortunately, we are disappointed. Update and response to the manager: 1. It is NOT true we are satisfied. Clearly based on our review, we are extremely disappointed. 2. There are no "agreements" discussed prior to the cleaning. They left our curtains, window boarders, mirror behind the bathroom door, master's bedroom side table, toilet bowl of 1st floor bathroom, shelves and multiple areas untouched. 3. There are three residents in the house who witnessed the poor service. Therefore, they have the right to submit their reviews, regardless of the number of point of contacts. 4. Regarding the manager's comment about responding to her prior writing the reviews - we have had multiple conversations via text. Yet, the manager is not listening to our feedback and preference. As mentioned, she kept insisting to send the staff who did a poor job. She should send a different one. She did not grant our request.

I hired Rosie's Cleaning to perform a deep cleaning of a large house…read more I spent almost two hours describing the work and uploading pictures to explain the house adequately to Rosies to ensure they could handle the project. The pictures listed the required cleaning, especially the *chandeliers* - (See the attached DROPBOX link that was provided to Rosie's before she accepted the project). So, I understood when Rosie's raised the hourly rate from $165 to $200 after their review of the work. Only two of the three expected Rosie's employees arrived. I showed the staff the house because their office had not described the anticipated work. They seemed put off and said they had to call the office. Within twenty minutes, the office called me and told me they could not clean the chandeliers. Cleaning the chandeliers was a required item agreed to before the scheduled cleaning. if Rosie's couldn't provide this type of cleaning, that was understandable, but I required a company to clean the chandeliers. When I explained the pre-condition of the job, Rosie's agreed they would be able to clean the chandeliers. I explained the work required in detail and provided pictures to Rosie's before them accepting the job. WHY AGREE TO CLEAN THE CHANDELIERS IF YOUR COMPANY IS NOT EQUIPPED TO PERFORM THE TASK? As seen in the pictures and attached text messages, the Chandeliers were described in detail and discussed in voice calls, photos, and emails. https://www.dropbox.com/home/132%20Liberty%20Corner%20Road

Billed me over twice what they quoted for no extra services. They said they were there 4 hrs; they…read morewere there 2.2 hrs. My cameras time stamped. The condo was cleaned, nothing special. I don't recommend this company.

I've been a customer of Total Home Cleaning for over 3 years with the same cleaning team #1 for the…read morefull time. Aury and Miriam provide a thorough and consistent cleaning that restores peace in our home. I never have to concern myself with assessing their work or providing feedback. They take good care of our home and our family.

I always have a great experience with this company. Carlos is very friendly and their team is very…read morestructured and professional. Keep it up!

The BEST cleaning service I've ever had! Carlos and his mom Judy really put all of their efforts…read moreinto cleaning my 1200 sq foot apartment. They were here for a little over 3 hours when my past services would only spend half the time here. Their prices are VERY affordable for the amount of work they put in. They took the liberty of cleaning and arranging all of my unorganized hangers that I left under my dresser when they didn't need to. They went above and beyond and my home has never smelled better!!! 10/10 I will use them again and I 100% recommend them!!

Patricia and her team were amazing! I was working with a very tight timeline between my closing and…read moremove date and Patricia was very responsive and helpful. Her team was on time, cleaned the house from top to bottom, making appliances that the previous owners had left in a filthy state look like new. In particular, there was a fridge in the basement that looked like a crime scene - I was just hoping to get it back into a somewhat reasonable state but after the cleaning, looks good enough to eat off. Worth every penny!

I can't say enough good things about Sparkling Cleaning Services! My parents' home hadn't had a…read moreproper deep clean in a few years due to some medical issues, and this team went above and beyond to make the house feel fresh and spotless again. They came fully prepared with all their own supplies, which made everything so convenient. Every corner of the house was given attention, and it was clear they took pride in their work. From scrubbing hard-to-reach areas to leaving the floors shining, they exceeded all expectations. The photos attached are the most dramatic areas of improvement, but even in the kitchen counters and cabinets that looked decently clean to me before, are now absolutely spotless and look brand new! The pricing was very fair for the exceptional quality of service provided. The cleaning turned out to be more work than expected (I likely hadn't fully conveyed the condition of some harder-to-reach areas in the "before" pictures). But the owner, Patricia, promptly texted me to let me know it would take longer and therefore cost closer to the higher end of the quoted range. She even offered to skip a few rooms in the basement if I preferred to stay more within budget. Her flexibility, professionalism, and understanding really impressed me! My parents were so happy with how everything turned out, and I'm incredibly grateful for the care and effort this team put into making their home feel like new again. Highly recommend them to anyone looking for a thorough and professional cleaning service!

I had a great experience with Reina's Cleaning Service! They arrived right on time, communicated…read moreclearly throughout the process, and were incredibly respectful of my space. My apartment truly got the care and attention it needed -- everything looks and feels refreshed. They were also so kind and friendly with my cat, which I really appreciated. The service was quick, efficient, and very affordable. I would absolutely use them again. Thank you, Reina

I'm very happy with the cleaning service I've received. She does an excellent job, is dependable,…read more thorough and pays attention to detail. My home always looks and smells wonderful when she's finished. I highly recommend her to anyone looking for reliable cleaning service.

I now have them come on a monthly basis. They are very responsive and do a good job…read more I highly recommend them.

They gave me a good price and answered all my questions. I wanted to meet them but they never got…read moreback to me. Very disappointed.

The house I used Seneida to clean was a real mess. The previous owner did not take care of the…read morehouse, and on top of that renovation guys left a mess of thick dust. So everything is literally covered by layers of dust, cigarette tar, saw dust. I probably did not stress the level of messiness clearly, and they were surprised by the amount of work needed. But even so, they managed to bring in more people and held up their guarantee to complete the work same day. The house is 10 times better after the cleaning. The clean was so detailed everything is sparkling and even old unfinished wood is much cleaner (which I didn't think you can effectively clean). Price is reasonable and communication is easy and fast. Downright the best cleaning team I've used.

The first cleaning they charge you double for a deep clean. The price was clearly overpriced…read morehowever, they did do a great job. From then on it only got worse, they show up randomly instead of the time they scheduled, they don't put things back in the same place after they clean, and don't expect them to care about your stuff, they will throw it wherever is convenient. For some people this service ticks the box as just a cleaning service and based on that they do a good job with cleaning surfaces kitchen bathrooms etc. But for others, myself included, I didn't feel I was receiving the type of care that I feel a personal home cleaning service should be.

I like the way she clean i love when she clean my house I love Karina so much I would tell everyone…read moreto go tell her to clean your house she is the best

From the owner: With my extensive experience managing a variety of cleaning tasks, such as barrier cleaning,…read morescrubbing, bathroom disinfection, vacuuming, and dusting, as well as my commitment to attention to detail and customer satisfaction, I am confident that I possess the skills necessary to keep your home or office in optimal conditions of hygiene and comfort. I am a hardworking and reliable person with a great ability to organize work efficiently, always ensuring the highest standards of cleanliness.

They are so thorough and professional. Arrive on time and do an excellent job. The new girls they…read morebrought in are fully trained. Love this business and the owners!!

They are professional, throrough, detail-oriented and overall lovely people. They did a tremendous…read morejob cleaning our home. Highly recommend!