Was really hoping to find a good hair salon near me but unfortunately I had a horrible experience…read moreat this spot.
This salon was disappointing at best and had very unfriendly service. Left feeling gaslit, with 1/3 requests completed, and now have to wait a year to grow out my hair for a proper cut again. I went to get a haircut where I asked for 6 inches off, 2 set of 2 inch layers, and angles. I also asked for the end of my hair to be "U" shaped rather than flat or V shaped. From the beginning, the store manager, Maggie (unsure of spelling) asked if I wanted my hair washed first to which I said no. I wanted a dry cut since my hair has light waviness and I wanted to make sure the cut would look good unstyled.
I went to get my cut with one of the stylist who cut my hair. He was quiet for the most part and he asked very few questions. He did not speak much English. He sectioned my hair and went about cutting it but did not give me layers. He cut close to 8 inches off and made the hairline V shaped. He showed me the back in a photo, and I asked for the line to be softened into a U shape. He could not understand my request, so Maggie came. She said it doesn't look like a U because I didn't get a wet haircut. That logic made no sense, but I asked for it to be fixed. He proceeded to cut but started taking off more from the side instead of the center, which is where the hair needed to be trimmed to create a softer line and make the U shape. Maggie comes back and translates some more but ends up doing the cut since the other man was unable to understand.
I also asked her to show me where the layers were. She then says three completely contradictory things. She said you can't ask for that after (I said my request very clearly upfront. My roommate was there with me and heard and also saw no layers, and she was the individual who encouraged me to ask again about the layers). They then said it was not possible to give layers with a U shape (now seemingly saying they can't make the cut as requested), and also said that there are layers but I couldn't see them in the photo they showed me. Telling me both I had layers and that my request was not possible/made later made no sense. Maggie starts to get defensive and say, again, I needed to have a wet haircut and says they are professionals with 20+ years of experience and know when a request is not possible. Mind you, this has been the haircut I've requested for the past 10 years and no other salon had had problems honoring the request.
At this point, the salon's threading and waxing specialist (Pooja) comes out and asks what is the matter because it was clear there continued to be a miscommunication and she could hear Maggie raising her voice. She tries to help mediate, pulls me into her waxing and threading room to clarify what I requested as I was getting overwhelmed by the now 5 people talking to each other or at me about what I wanted/what I got. Pooja noted I definitely did not have face framing pieces or layers, but said given how much length had been taken off, it might make the cut even worse. She suggested to just ask for the angles again. I went and just ask for the angles again which Maggie did while continuing to comment on how unreasonable I was being.
Regarding the angles, the man who gave me my cut did ask if I wanted bangs mid-cut, which I said no to, so I think he took that to mean no angles/face framing pieces. I can forgive why that did not happen immediately and do think they gave them after. This was the only request fulfilled. They cut off too much, did not give me a U, and definitely left me with zero layers. Not to mention, longer pieces of hair stuck out and the ends looked unfinished.
Horrible experience and super unprofessional. Would not recommend to anyone for a haircut. Cannot speak to styling/coloring or their other services but I would avoid such overconfident and rude people in the future. My botched cut came out to $35. Will be going back to Chinatown in NYC next time for my cut. I had a great cut there last time for a more affordable price. It would be the same price even with tolls/LIRR ticket cost and tip factored in.
