Was pretty nervous about calling this place because of all the horrible reviews here. Nevertheless,…read moretheir website was kind of nifty--when it was working which was only two out of five times that I obsessively checked it earlier in the day even though I wouldn't need a ride until after work--showing a quote, locations and distance/times of a potential cab, the ability to request now or later and by car type. I didn't book on the site due to worry about confirmation/functioning and the fact that I didn't want to put my info into an automated system. Instead, I waited until I was about ready to go and I called on the phone. The dispatcher semi-politely (disinterested and apathetic, at best) took my info, informed me of a general timeframe, and said to stay inside until I got a call from the cab when they were out front. Great! I did a couple more office errands since I had eleven minutes (yes, that specific) but saw two missed calls four minutes later. Oh, so, maybe not 11 minutes. Well, I don't know how to work my office phone so I packed up and let them call me a third time where it was a woman who said she was in front of the building. I had to ask which side and, although she didn't give me a street name, I recognized which restaurant she was in front of and went down to meet her. She was very patiently waiting, rocking out to Christian country music, and not at all upset about having to call me three times. The driver was well dressed, in a suit, and the car was clean and spacious. It wasn't in mint condition because, well, it is a car that gets a lot of use. But it was clearly cleaned regularly with no trash or debris and all parts functional. She seemed like she'd have been happy to talk but since I was distracted, she didn't try to force conversation, either. I was impressed by the signage on the windows, back seat, and tech. Could be that I don't get out much. But I felt safe and secure in the fact that I was with a creditable company and a certified driver who would charge me the legal fixed rate and let me pay by credit card. She did and made sure I got a receipt for reporting purposes which was awesome. The trip followed the shortest and fastest route and the driving was safe. Would I call this company again? Yes. Would I use their website again? Yes for getting an estimate/quote and for finding out how close operating cars are but still no for making the reservation. Guess I'm just old school like that.

I was driving behind a yeallow cab to be specific it was cab 430 and they were swerving and even…read morewent in the opposite lane, they were all over the place then they prosedded to pull over with there haters lights on and let me pass them. From the visible experience I will never book a ride with them.

My cab driver was difficult to understand and not a good driver. He put my destination address into…read morehis GPS and I watched as he bypassed two different exits that would have brought me to my hotel. He then drove past the hotel and took me through a residential neighborhood for no apparent reason except what seemed to run up his meter. When I called him out about not taking the GPS route he mumbled something about his way being better. Better for him maybe but not my fare. I would not use this cab company again.

I was staying downtown and called for a cab to the airport at 8 AM on a Saturday. I was told they…read moredon't have cabs in that area and then they hung up on me.

Excellent service. Gilbert arrived early to pick me up from my hotel. He waited outside the car…read moreand then approached me, instead of me having to find him. Courteous, friendly, and professional. Safe driver.

Needed a ride to the airport after flight was cancelled. Never returned my phone call. Not much…read moreelse to say...

very expensive,driver was less that couteous.Hs spent most of the time listening and talking to…read moresomeone in Arabic. He almost missed an exit and almost missed a turn towards my house becaue he turned off his gps while chatting. I only rode this cab because i lost my cell phone and hadnoway to arrange an uber ride home. Talk about expensive, My ride with Uber was $39. the ride home on Universal was $105.

This person was nice but came 30 minutes late, risking missing my fight. It is in writing that we…read moreagreed on a 7 pm pick up and when I called to ask where he was when he was late, he tried to argue saying "remember? We said 7-730." We did not. I left the wedding super early so I would be ready in time for HIM, the least he could do is be on time. He also didn't apologize, help me with my bags, or wear a mask

Been using these guys for more than 5 years now to get to and from the airport. Never have I…read moreexperienced them being late or in any way unprofessional! I can recommend them to everyone who's looking for a reasonably priced limo ride!

I want to thank Affordable Towncar Service for being a part of our son and daughter-in-laws wedding…read moreon Saturday 3/21/25. We were asked by the bride and groom to find a "get away" car from their receiption. Your service was spot on! the vehicle was there on time, clean and the driver was deyond friendly. The bride and groom were over the moon happy, which makes Mom and Dad very happy. I highly recomend this company, they took the stess out of a stressful task, and were very professional

I forgot to review this service last year, much to my chagrin…read more However, I am in need of their services again, and am going to definitely be giving them a call again! Last time was an absolute 5 out of 5. My family lives in a rural area North of the airport, and they met me (very early!) and made sure I got to my flight on time. The ride was smooth, comfortable, and even though it was early, I could tell the driver was awake, alert, appropriately conversational, and helpful. I cannot recommend them enough!

David picked me up from the airport. He had to wait for 2 hours as my baggage was delayed, and he…read morekept in touch. He didn't seem annoyed at all about the wait - very patient and helped with the luggage. Nice clean, large vehicle. Very professional, good driver, likes what he does. Reasonably priced. Highly recommend!

They have no limos? Pretty sure they source it out at four hours minimum and $250 per hour! I need…read morea limo, I do not need an SUV or a van.

As always had an amazing ride with Plush...best in CLT! The booking staff was great and the driver…read morewas so pleasant! Thank you guys!

I entered the address for pick up in the app.. the app said the driver was there to pick us up.. he…read morewas nowhere to be seen.. then the app said I would be charged a wait time fee because WE were not ready.. the driver was not at our location. I called him and he was in front of some hotel on a completely different street from the pick up address.. WE finally found him and he took us home.. he was rude and angry the whole time.. then charged us a wait time fee.. you can't talk to anyone at uber to fix any issue AND now they are charging a BOOKING fee on top of the cost of the ride.. done, no more Uber for me.

Don't use Uber. I reserved a ride to a specific place and it…read morewas okay. I also reserved a return ride but the day before my trips I got an email telling me I needed to update my payment method....that made no sense because my credit card had already been charged for both rides .....and then my return Reserved ride no longer showed up on Uber. I had to find a different ride to get back to my original place. I tried contacting Uber Support, but no one did anything. There is no way to actually call to talk with anyone about an issue. I will never use Uber again!

Requested a quote online and never received a reply. This was for a 4 a.m. transport.read more

Great and reliable service especially if you have your children with you. I would recommend to…read moreanyone who relies on safe cab setvice.

The NEMT arm of this cab service sucks. I do not know why Medicaid relies on unprofessionalism…read more There is no reason why 1 hour after an appointment we're still waiting to be picked up. This is beyond ridiculous!!!

Thieves from airport 8 miles to my home told me $30 then tried to charge me 46.. I said mo call the…read morepolice... he began to fidgir with meter. Telling wait let him fix meter... what... this guy was scary... Kifle Settie 14612.... this cab company is creepy