Had a great ride. In Charlotte for the week and rented a car. Found the the convention center was within walking distance. After using it for two days ( to go to the whitewater center and back) I returned it and had Uber drive me back to down town. It was only 12 bucks. The driver was nice and friendly. His car was clean and in good repair. He drove better than a taxi driver and did not rush weaving in and out of traffic. It was a nice ride into town. The ww center is not far from the airport. I should have just used uber to and from there. Next time I'll use uber for sure. read more

I requested a car, was told driver would arrive in 15-20 minutes. After waiting nearly an hour, after multiple attempts to contact the driver, she finally responded, and asked myself, and my 2 teenage granddaughters to search for her in traffic. We finally found her, she never pulled over. We had to get into the vehicle in the middle of traffic. After only traveling 2 car lengths, she said the app crashed and we had to get out, again in the middle of traffic. She told us to cancel the ride, and hopes the app comes back up. By this time, it's nearly 2:00 am. I felt SO unsafe, because by this time, We are the only people standing on the side of the street. I truly do understand that the event being held nearby caused some issues. The driver contacted me about 5 minutes later to say she was coming back, and that she would be there shortly. Her shortly was NOT short, she said that the street she was on suddenly was blocked by law enforcement. She FINALLY arrived after the 2nd time trying to get back to our hotel.This ride was 86.00 for a 17 -20 minute rid. I contacted UBER, and received a 3.80 refund because we had a not so great experience. I'm truly disappointed that we CANNOT TALK TO A LIVE REPRESENTATIVE! read more

I entered the address for pick up in the app.. the app said the driver was there to pick us up.. he was nowhere to be seen.. then the app said I would be charged a wait time fee because WE were not ready.. the driver was not at our location. I called him and he was in front of some hotel on a completely different street from the pick up address.. WE finally found him and he took us home.. he was rude and angry the whole time.. then charged us a wait time fee.. you can't talk to anyone at uber to fix any issue AND now they are charging a BOOKING fee on top of the cost of the ride.. done, no more Uber for me. read more

Don't use Uber. I reserved a ride to a specific place and it was okay. I also reserved a return ride but the day before my trips I got an email telling me I needed to update my payment method....that made no sense because my credit card had already been charged for both rides .....and then my return Reserved ride no longer showed up on Uber. I had to find a different ride to get back to my original place. I tried contacting Uber Support, but no one did anything. There is no way to actually call to talk with anyone about an issue. I will never use Uber again! read more

I was quoted a little over $19 for a normally $16 ride and was charged over $47 for a ride in a Toyota Camry. When I go to Uber's support site they give loads of options that do not apply to my issue, but I do not get the option to type in my issue and dispute the charge. I have used Uber numerous times pre-Covid, as you can see I'm a "Gold Member" and their site has always been user friendly, but I'm guessing with financial losses that all companies have taken due to the pandemic, they are not making it so easy on their customers going forward. I plan to never use this service again, but I will get this charge reversed! read more

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I ordered some McDonald's from Uber Eats at 10pm and the hours kept changing, like it said it would arrive at 11:30 then 12am When I got my food it was cold and the burger didn't have nothing on it, no lettuce, tomato, mayonnaise, or bigmac sauce. And they didn't even put my ranch I do not recommend this shitty business, instead get it yourself read more

Over the 4 th of July holiday in 2019, after requesting an Uber ride, my account was switched from my phone to the Uber driver's phone Of course contacting Uber is an utter impossibility read more

Uber - The driver said he was from Brooklyn - i was living in new jersey at the time and have never lived in Brooklyn - Taxis Near Me

I have been using Uber Eats for awhile and one morning I placed an order for breakfast which included lunch then I was told that the place was out of something but given no details plus I had 10 minutes to change my order or they would cancel it. I replaced the order within 2 minutes but the sandwich I ordered kept being added to my order which came out to 7. My original order was for 2 bagels so you would think 7 bagels of the same sandwich would be questioned. I could not fix the error so I cancelled the order and replaced it immediately. I was told it was too late that I would have to pay for the order "No matter what". The order was cancelled but I was charged $122 for the order I cancelled. I disputed this with my bank which was in September. I use Uber quite a lot and this morning while trying to get to work I was blocked cos they wanted the payment of $122. I can never get anyone on the phone and chatting with customer service is just ridiculous. Needless to say, I deleted both accounts cos they clear do not handle problems or their customers very well. I strongly recommend other services over Uber!! read more

uber will have you late every time!! lol take a Lyft to work and take a uber home! they make you wait more than 10 minutes to find a ride and then you're ride could be 25 minutes away from you. mean while they told you they would have you there on time but when you get the driver and check the time youre actually going to be about 7 minutes to 17 minutes late. all I take are Lyfts and Ubers and uber does this ALL the time. and I'm by 3 minutes away from the airport so it's not my location. uber is simply not punctual. they think we're all going to the mall or out to eat on our day off with no other errands. seriously lol. lyft is on time but one day the Lyft is 8 dollars the next day it's 16 dollars. yet you're going to the same place every single time. lol but that too is possible due to the quantity of drivers in your location bc it sure as HECK don't have to do with traffic. And Lyft will keep canceling on you and finding you a new over and over again but Lyft has never. these taxes are trash read more

Charlotte's Uber has a lot of work to do! First driver couldn't locate us at a well-lit, uptown bar/restaurant...stated she wasn't from Charlotte. With the volume of pedestrian traffic surrounding the Epicentre; all drivers should know this area like the back of their hands. Second driver was a complete train wreck. I do understand that some circumstances are out of a driver's control however, this incident does not apply to that rule. I saw the driver make several useless turns and clearly drive past my destination. There was no traffic, as it was late night/early morning hours. The driver was extremely confused, lost or incapable of properly driving this particular day. His mishaps doubled the fare and exceeded the predetermined miles. I travel often and Uber is always my desired mode of transportation; Charlotte's fleet left me highly disappointed. Use with caution and lots of patience. ~Christy read more

Uber - Taxis Near Me

'm going to all platforms to show how... I'm going to all platforms to show how much UberEATS like to guarantees their customers satisfaction!!! We ordered a family meal from Qudoba through UberEATS knowing that their clients they contract with make mistakes, but for a while we still chose to deal with UberEATS because they would one of the two either reimburse us or correct our order TARUN SACHDEVA today chose to deny the facts and proof that we ALWAYS give to assure them our order was wrong entirely or missing items we paid for. Claiming it to be because we've had "too many" reports of wrong orders. I HAVE ALL THE MEANS TO COOK AND BUY MY OWN FOOD HOWEVER WITH MY DISABILITY AT TIMES ITS HARD TO CONSTANTLY STAY ON THE MOVE AND OR WOULD LIKE TO TREAT MY FAMILY AND I TO TAKE OUT SEEMS TO ME THAT UBEREATS JUS DOESN'T want to take ACCOUNTABILITY for their failure to ensure CUSTOMER SERVICE AND SATISFACTION!!! Or at least give your customers WHAT WE PAID FOR. There was NO queso NO salsa roja 3 scoops of rice. Prior to already having an order canceled just before this one for no reason and having to reorder?!?! NOT TO MENTION they brought up refund I always start with the first obvious choice which is to just correct my damn order read more

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Ive used Uber eats for years with little issues.I was craving wings so i ordered it 2 days ago.My order was very good the only issue i had was they missed my drink on the order.The following day i ordered hooters again and my order was over an hour delayed! I They also missed the drinks again! was never compensated for the inconvenience.I received stale curly fries cold wings and curly fries! I tried several time to reach out to Uber support to resolve the issue but every time i tried to hit submit to upload the picture it wouldn't go through! i wouldn't recommend i'm considering switching platforms. 0 stars if possible read more

Please do not buy Uber gift cards!!!!!! Uber won't allow you to use one without using your bank card also. As a result they charge your uber AND bank and they won't refund it either until you complain about it or tell your bank to refute it. read more

Both of my drivers were fantastic as I appreciate them tremendously. I had to have several teeth removed and couldn't drive for obvious reasons. The app initially would not allow me to schedule a timed pick up, so I had to wait until I wanted to show up to order it. That's a bit annoying but I can cope with that. It quoted me an innaccurate time of arrival at my destination and thank god I had accounted for this app being unreliable so I made sure I set it up early. I was still almost late. I got it to set up a scheduled pick up time for after the surgery because I was going to be very inebriated on the drugs. They canceled my ride mid surgery and I had to fumble with my phone on laughing gas and get another ride. TL;DR Uber drivers are usually great, Uber itself is another corporate piece of garbage. read more

I've spent thousands of dollars and have been a customer for over five years (like most of you I'm sure)... the customer service, rewards program, Uber Pass (including eats), and overall  quality of service has declined; ironic because the cost continues to increase beyond taxes, delivery fees, and Restaurant menu prices (the food cost more $$ on UBER EATS than in-store). With higher cost, customers expect prime delivery service and Better customer service. The Uber rides pass is probably the only "good" thing the company has going which is why I rated this 2 stars instead of 1. The pass actually protects you from "surcharges" during "high demand hours", plus route protection for your favorite route. Cool. The Uber Eats pass is a joke considering that it charges you to "save" but only if YOU spend over $15 on food. And if you don't, then you're charged "A Small Order Fee" (no lunch orders for you). Plus, the more you order, the higher your "service charge " which is higher than the "delivery fee" and taxes . Last, The Uber rewards program is the biggest rip off I've ever seen because it's supposed to "reward customers " for being ripped off for the "passes" ($35.99 monthly) while providing you customer service based on  Uber's tier levels. In order from lowest to highest: Blue (0), Gold (500pt), Platinum (2500 pt), and Diamond (7500 pt) . Pretty much the points are equivalence to dollars. Sounds fine except every year, Uber makes it impossible for the customer to achieve the highest level unless you're spending thousands (literally) within months (literally) or your tier level expires and bump you down to BLUE. Where you have to restart as if you're in a real-life Super Mario Game. I've managed to reach the Platinum level only to hold it for 3 months and lose it because each tier restarts in 6 months. #Bummer PS. Uber cash in system with the "points" suck because they still require you to spend hella money for a discount that you've been deserved since depending on Daddy Uber in the first place. AND they never give you UBer dollars for their mistakes unlike GRUBHUB (who also got cheap). Just buy your own car and pickup your own food... it's cheaper. read more

I have been using Uber quite often lately. Now every time I order a car not available or they cancel. When I reserve a ride they are never on time and the driver keeps changing. That's a huge inconvenience. read more

As a personal policy, I don't write reviews less than 3 stars. But this one caught my attention. I wanted to know more about how Uber finds drivers. Do they vigorously do background checks, do they check the drivers cars, do they check for insurance. Nope, nada. In a regular taxi service drivers are screened, cars are maintained by the owner or the company. Insurance is checked against the car and driver. Granted all are not that great but I get there in any city safely. The don't check for insurance. Background check of the driver is laughable. The car is not checked out. Price of the ride can be very random, and can be more than what was advertised later. You be driven around by a sex offender or fellon and you would never know it. The price being driven in a limo or town car, taxi is what you should pay. Bottom line, you get what you pay for. Buyer beware. read more

Uber - An Uber car - Taxis Near Me

My friends were starting to get wary of my calls. There's nothing worse than the "hey - can you take me...". I've used Taxi Magic with fairly good results but decided to try Uber for my trip to the repair shop. Booking using the app was so easy and I loved that, not only did the app update with the drivers location but with a picture of him and the car type. Moments before he arrived, the app texted me that he was approaching - excellent if I were some place like an apartment or office that would take time to get down to the street. The driver was super professional, nice and the car was clean. I used the UberX so he arrived in a Hyundai Santa Fe. The trip was quick and uneventful. Best of all, I used a promo code and received $20 in credits - and my trip was less than $10. Payment using Google Wallet couldn't be easier. I'm totally a fan!!!!! For my nights out, airport runs and even getting to the repair shop, Uber is my new goto!!! read more

Uber - This is awesome! - Taxis Near Me

Absolutely the way to travel in Charlotte in my opinion. Yes, it's slightly more expensive than your average cab but the experience is far from your average cab also. Uber has your information stored and doesn't accept tips so everything is taken care of. I rarely carry cash but the amount that I have, I only like to use when there is absolutely no other alternative. Taxis take cards these days, yes, but the time it takes to print receipt and sign is bothersome. With Uber, they just bill your card and email the receipt. Majority of the times it's black car service but I have gotten the occasional SUV. No extra charge. Minimum charge is $10. read more

They changed drivers three times. I've been sitting here all day now I'm late. It was $13 ten minutes later it's $32. Wtf?

Just did my first Uber ride. Was a great experience. Our driver was Kenneth Still, he was very friendly and nice. Would use him again!

This company needs to stop hiring inconsiderate assholes that think they're driving you somewhere on their time. Last time I checked I'm paying for the ride so blasting bass in my face the entire time we're in the car and not even bothering to ask if that's OK is the most inconsiderate shit I have ever experienced I guess if your disrespectful piece of shit Uber will hire you. read more

Charlotte has a LONG WAY to GO as far as the Uber service. My family and I had the misfortune of using Uber this weekend while in UpTown for the CIAA tournament weekend. We had a hotel room in Uptown and because we have the baby we needed a Uber to go up about 5 blocks so we used our trusty Uber app and a ride showed up in 2 minutes (AWESOME). The driver was pleasant and he got us to our destination quick and with no problems. The ride back on the other hand was HELL. The driver had no clue as to where he was going and as I watched the app I watched him go the wrong way to get to us for about 15 minutes when he was only 2 minutes away. I had to call him and direct him around the corner which is CRAzy to me because if you want to do Uber in a city you need to know your way around at least the metro area. Once he finally made it he was nice however he was clear in letting us know that he uses Uber as a platform to build his congregation as he just started a church. I'm all about the bible and spreading the gospel so I won't ding him on that as the bible says to spread the word. I'm dinging on the fact that the drivers don't know where they are going which makes for long drawn out waits and drives to hit destination. We had to direct him to the hotel as he was about to go WAY out the way. Charlotte need to do BETTEE read more

Don't use UBER! The driver got directions wrong which resulted in them charging me for a "scone drop off location." It was supposed to be a free ride since I used my friend's promo code and it wasn't a long distance. I got charged three delegate times in the days following the ride costing me $47. I asked about the fees and they pointed to their website where they detail why they can get away with charging pretty muh whatever they want to. Take a taxi and save money and time. Don't use UBER, even if it is a "free" ride! read more

This was my worse Uber ride ever! The driver started by racially profiling me, he asked if I mind music and I said certainly. He began to flip thru stations then turns around and looked at me, then he immediately turned around flipped to an R&B station. The drive wasn't any better: he kept going into the other lane (nearly hitting a truck once), slamming on brakes when nothing was in front of him, and just seeming as though he was extremely fatigued. read more

Uber - Taxis Near Me

I use Uber a few times to pick me up between 5:30 am and 5:45 am for w.d ork. Someone came each time on time. I scheduled a pickup 4 hours ahead of time and no one came and Uber didn't send me a message telling me no one would come. I missed work today. If hey told me no one was coming like they supposed to do, then I could've call around for a taxi. Uber is not trustworthy. read more

Uber is now charging your credit card a surcharge in major excess of your quoted price for the trip. For me, I took a trip which I was quoted $63.59 and my credit card was charged $353.00. When I called Uber and asked why they said it was a surcharge which may be used for future Uber trips. They also put an additional $250.00 as pending charge on my credit card. I did not give permission or use any of these charges so I have filed a dispute with the bank. BE WARE IF UBER OVER CHARGING YOUR ACCOUNT...SEEMS TO BE A COMMON PRACTICE!!! read more

I have used Uber in several cities now, some have had good qualities, some bad, but I have NEVER had an Uber driver cancel on me. Not once, not twice but three times in the span of about 45 minutes. I was visiting my parental units this past December 2021 with my siblings. I happened to need a ride. They have a Charlotte address, but Charlotte is a large and sprawling city. HUGE. And I get that. I didn't need to go far. Round trip, about 3 miles. And I requested a round trip. One driver was nearby on another trip and canceled after accepting. A second driver accepted and then canceled the trip. A third at least called after accepting and apologized stating I was too far out. Thank goodness I was not charged for any of the trips as Uber is known for charging the customer in a lot of these cases. I was completely upset as it took awhile to even get any driver to accept. The third time, 45 minutes passed while I was staring at the app. Really? What are you people good for? read more

It seems like every time I order a Uber it's no damn available rides so as for now I'm about to delete my account in go with Lyft

If you have ever been denied by Uber with a promotional invite code for any reason then let's say 3 years later ... You decided to give Uber another try using the same person as an invite or a different persons invite you will NEVER receive any promotional or invite code money... They are ripping people off by doing this, they will deny you just to accept you later just so they won't have to pay out promotional codes and referral money... Not one person I invited was accepted through Uber, but they all immediately went to LYFT and was approved immediately and became drivers of LYFT. When 2 of my friends decided to give Uber another try after nearly 2 years they were accepted and told even though they are newly activated drivers and completed their ride shares between the promotional date to have them done that they nor the person who invited them would receive the payout because 2 years ago once they entered their information into UBER that's their actual start date with Uber even though they ALL were denied... BULL CRAP!!! This is how they are ripping people off... Please share and tell everyone who was denied that YES the ride share bar will move as they friends complete rides but NO ONE will get any money... Reason for friends no.1 He didn't have his license a full 2 years (DENIED 2016) Reason for friend no.2 Uber kept saying she couldn't complete her informations, we both kept entering it... (DENIED 2016) Both went to drive for Uber using my invite code again December 2018 Called to ask why I haven't received any invite money Told because they already signed up in 2016 even though they were denied no one receives money read more

My ride on uber would cost $10 more than what Lyft if charging. It's 10 miles away, a 10 minutes drive and $26.76 v.s. $16.50 Definitely gonna use Lyft more often read more

FRAUD!!! The ride itself and the driver were fine. But they STOLE MY DEBIT CARD INFO! I did not realize for a couple months that they started charging me a recurring payment of $9.99/month, which I did not authorize. I have taken an UBER exactly ONCE in my life, and a month later the charges began. BEWARE!! I reported this fraud to my bank and they will get my money back from UBER. Next time I will use LYFT or anybody else! read more

I've been riding Uber's for over a year now and never had a bad experience. I've referred this company to more ppl then I can think of. I don't know if this is a glitch in the system or what. I went to the CIAA last weekend and decided to take Uber. When I was trying to get a ride home drivers kept on cancelling. I'm assuming because the traffic was hectic. After the second driver cancelled it made request another driver instead of rerouting me to another available Uber. Which caused my price to go up a extra 10 dollars. When I check my email the next day I realized that Uber charged me $5 for canceling. Now why in the world would I cancel my ride to request another one, and it was freezing cold outside. I'm trying to contact Uber and they don't have a customer service number. The worse. Guess I'll try out Lyft. read more

I drove for Uber for 6 years and rated as a 5 star driver. Hours are flexible and opportunities to make money are still available. There are discounts for auto maintenance, education, travel and insurance BUT NONE for a no fault or at fault accident while doing Uber rides unless you can cough up a $2500 deductible!!! Your regular insurance doesn't cover 'commercial activity'. Uber leaves you high and dry for those repairs and all vehicle maintenance read more

On several occasions now I have been overcharged from what was the confirmed price amount. My previous experience in Fort Lauderdale Florida, the driver, Steve, had offensive music playing very loud to the point where he could not hear the GPS. He missed the turn to the airport and took me 20 minutes out-of-the-way only to find out later that I was charged extra money for his mistake. When I looked into the account I noticed that there was a five star rating which I did not give, nor did I tip him. if I could, I would've given him a zero star rating for being inconsiderate to his passenger. read more

Rent a car in Charlotte. Wait times are ridiculous. Thought scheduling pickup would help....no such luck, 25 minutes late. Maybe try a taxi service. read more

NEVER USE THIS SERVICE!!! A couple days ago I would have recommended using uber, but I have now been taken advantage of. Apparently #UBER likes to make its customers suffer and pay an outrageous rate in order to benefit it's employees during peak times... when uber expects to be busy they will increase the fare anywhere from 2x to 15x the normal price!!! So this past Friday night I paid $9 to go 3 miles, the same trip home was $56!!! Talk about a poor business ethic! I wasn't the only person hit, my friend George was hit with $176 bill, and ive heard others with the same story!!! Uber needs to reevaluate it's business model, their idea is to increase the rates to promote drivers to get on the road... but why should the customer be punished for lack of drivers...?? how about this uber, instead YOU give an inside incentive instead of jacking the prices up!! NEVER AGAIN! I'm spreading the word and making sure people know that this business is bad! read more

Über charges $45 flat from CLT to downtown. The app doesn't disclose this. The app only says $5 plus 2.75/mile and it's about a 7 mile ride. Uber's response is that the info is available on the website even though it's not on the app. Avoid read more

I had a great experience with Uber this week. With one dead car and one working car, I opted to leave my car with my wife and let Uber bring me to the airport. With several cars not too far away, it was pleasant to see my driver on the way and a perfect ETA. He showed up right on time. Nice clean car, nice polite drive, we chatted while he drove me safely to the airport and dropped me off. No money changing hands, no problems at all. As soon as I got out of the car, I got my emailed receipt. $12 for a ride to the airport. AWESOMEsauce. read more

Too many drivers in the Charlotte area are from out of town and have no idea where they are going. Take a taxi it is usually cheaper at the times you need to travel. The surge pricing is ridiculous, my roommate had a Uber ride cost over $200 for a 15 minute ride during surge pricing and had no other way to get home. Asking a bunch of drunk people who want to get home to type in "8.0" into their phones is not an appropriate way to consent to paying that much. Also as a personal opinion I don't trust Uber as a service, background checks or not. Taxi drivers do their job for a living and aren't going to risk their jobs as readily as a part time Uber driver who gets to work whenever he has extra time. Be careful out there. read more