A few years ago, I had a bad experience with Next, which is now YB. I always want to support the businesses in town, so decided to give them another try. Bad decision. I brought a comforter in to be washed. I asked what the cost would be as I didn't want to end up paying more than what I've paid at other places, but the clerk said he had to check with his boss and they would call me before proceeding. Never got a call. Over a week later, I stopped in to ask if they were able to let me know the cost, so I could proceed with getting it cleaned I was told that It had been already been washed, but I was never called to be advised of charge. The manager was there and he took 10% off my bill, which was good customer service. When I got home & took it out of the bag, it looked like whoever packed it just shoved it in, without folding or rolling and it was beyond wrinkled. Looked awful! How do you iron a huge, thick comforter. I called the owner/manager. He told me to bring it back and they would take care of it and call me when it was done in a few days. Over a week later, I called and was told they would call me when it was ready. No call again. It's now getting cold and I want and need my winter comforter. I stopped in again, explained what was going on to the very nice gentleman behind the counter and he said I would get a call from the owner/manager. At that point I explained told him that is a phone call that never comes. I asked him to please tell the owner/manager that I wanted my item back immediately, with or without wrinkles. There was no reason for them to have it almost 3 weeks! That night, it was left on my steps. Although it looks like some of the winkles came out, it was still wrinkled, so I'll buy a hand steamer and take care of it.
How this place stays in business is beyond me. The only 5 star interview must've been written by a family member... read more
