Most of them were professional and even friendly. There were some who weren't, but even they weren't extremely rude. But there was one man who shouldn't be in this business at all. read more

ZERO rating, snotty gal that canceled my trip without my permission, attitude snot. Did not even let me know she canceled. Refused to give me the Supervisor's info. Check with Tallahassee PD, Detective O'Hara that helped me with a fraud case at the tune of around $355., billed to me for a limo service.......BEWARE! BE VERY CAREFUL who you get in the car with. read more

So I was Just discharged from the Hospital and I called a ride from Yellow cab And they were Horrible Id be safer riding with Ted Bundy I shared a ride with another lady who wanted to Go to the Kearny center I am 3 months pregnant and I need Gal stone surgery and The whole experience made me stressed out And thats Not good for my baby so he dropped us off at a Gas station a mile away and Said he had no GAS and stole 10.00 from me he was a total ASS hole and he left me and this women alone were we could have been raped or murdered and We tried to accpet a ride from strangers but they would only do it for a price I live on the other side of town from the Kearney center and it was 4 AM and they would not let me and the other lady in yet when I was drunk and the police brought me there they welcome me with arms wide open DO Not use this company trust UBER or some one else and the other man who picked us up charged us 29.00 I had to spend the night on the streets to wait for my mom and I am already scared enough becoming a single mom and I dont recomend them to ANY ONE and if I miscarry I am SUING this cab company and I want my 10.00 back and him fired How could he do this to two women Especially an expecting one read more

DO NOT use them. Terrible service! The cab driver was rude and horrible. Customer service is fraudulent and DOES NOT protect the customers. BEWARE!!!! The "NOLE CAB" service (for FSU Students) that they claim to offer is a SCAM. Let me tell you an incident with Cab# 27, license plate H53-OLQ. The drivers name, as I could make from the unintelligible talks "Mac" They have a zone map on their website. So, students with a valid FSU ID can ride within the zone from a "Restaurant, Club, Bar, Theater or any Commercial establishment to their home" and they charge you $5 (Five dollars). Only one student has to show their FSU ID card. I am taking it right from their company rules. They transport up to 4 (four) students and up to two stops per ride. The service is offered from 10 PM at night to 4 AM in the morning. So, we (two people) called the cab from a Theater (which ironically is mentioned in their rules. In the phone call with Yellow cab, it was SPECIFICALLY and repeatedly mentioned that we wanted "Nole Cab" and the woman answering the phone said "ok let me check if we can send a Nole cab in your zone" after 1 min of probably asking some supervisor she replied" Yes, we can send a nole cab to your address to pick you up". After around 10 mins waiting, the cab arrived. Because we had made certain by repeatedly mentioning we wanted the "Nole cab" as students, little did we suspect when the driver left the meter on! He drove on a rush, cutting corners and we were worried that he might crash into oncoming traffic. But the distance was short and we decided not to make a big deal of it. When we reached home, the cab driver demanded the price on the meter!!! We were surprised and thought it was a misunderstanding. We tried to explain to him that we already spoke to their company personnel but he kept uttering profanities. And when we said we spoke to a woman in your company, he said "She lied to you". So, we called their company once again, a woman named "Laquisha" answered the phone (and probably the same woman who agreed to send a Nole cab". I asked to speak to her supervisor and a woman named "Denise" answered and she said we cannot call a Nole cab unless we are going from a bar!!! Where they already AGREED to send us the Nole cab over the telephone and their rules specify students can be picked up from Theaters!! I asked to speak to a manager and she said I cannot speak to him until Monday morning!! It was Friday night then.. The cab driver kept threatening that he will keep the meter running and we have to pay more and also threatened to call the police. So we asked him, "Ok please call the police, we need to speak to them too". So the police came. The officer listened to our situation and saw the rule page and agreed we (the passengers) were on the proper side, and asking for more money was wrong. Then he spoke to their supervisor "George" who also said we should pay only $5. Then the driver took the phone and started yelling at the person "You not taking my side in this George" etc. etc. and then the person spoke to the Officer again and said "They have to pay whatever the driver asks". We were astounded!!! The officer replied,"George, a second ago you said they were supposed to pay $5. You are changing your words." But he kept insisting we have to pay "whatever" the driver is asking for. Then the officer said to us that he cannot do anything as it is a "civil" suite, he can only interfere if there was a crime committed. He also mentioned all we can do is pay the driver and later file a dispute against the company. We ended up paying four-five times more the fare we originally agreed upon with the Company. The customer service was absolutely bullshit.......... they DO NOT care about the Goodwill of the company or try to prevent harassment of the customers. We shall never use their service again and advice you not to, if you don't want to be ripped off and harassed. N.B: This incident was a while ago, I tried to post it several times on yellow cab page but it won't let me do that or maybe remove it. Hopefully this time it will post!!! read more

VERY POOR CUSTOMER SERVICE! Not at all responsive to inquiries about an overcharge of an 86 year old woman with dementia who was transported from the hospital ER to her home in an assisted living facility. The arrangements were made and the trip prepaid over the telephone. The estimated trip charge was $25. The actual amount charged to her debit card was $39.10. Numerous calls to Yellow Cab only got me the run around and voice mails. My calls were never returned. I finally reached someone in the "complaint department" who took my complaint and said that I would be contacted in 48-72 hours. No one ever contacted me and when I called back, I got another voice mail. That call was never returned either. I have prepaid for rides twice before and did not have any problem, but the driver of CAB #6 took advantage of the situation and overcharged this vulnerable senior citizen. Yellow Cab is not willing to hold this driver responsible. I will use another company next time. read more