Horrible service. Call Blue Bird if you actually want to get picked up. The operators are rude , will hang up on you, lie about wait times, and then just stop picking up the phone whenever they feel like it. Have had nothing but trouble from them every single time I've tried to use them. Blue Bird is the way to go. read more

Al is the best cab driver ever he is very polite helps with my groceries and has a really clean cab I wish more cab drivers were like him he is incredible and knows how to keep the customers comfortable read more

An absolutely horrendous cab service. I booked a taxi at 2:35 and they told me it would take about a half hour. I called back a half hour later because the taxi had still not arrived and was told curtly by the employee "I'm working on it", and she hung up on me. I had to call another cab service that arrived sooner and never got a call from Yellow Cab that they had arrived. Go with Star. read more

Welp. Spoke too soon. A friend of mine warned me that they were unreliable. I'd also heard a thing or two from others. I brushed it off because I had yet to experience them being unreliable. They'd always been timely and the dispatchers all seemed professional and polite. That was until tonight. I called for a cab at 4:50pm. The female dispatcher said they'd send a cab right over. In my experience, I'd never waited more than 10-15 minutes, so I expected that they'd show up within that window. 30 minutes go by. I call back. The dispatcher says "Oh, he should be pulling up any minute now." 10 minutes go by. I call back (because, to me, "any minute" is no more than 2-5 minutes). This time, she says "I see that he's right there; he should be pulling up any second now." [side bar: it's worth noting that all of these interactions were had with the feeling that the dispatcher was extremely annoyed and inconvenienced by my call. How dare I call her at work and ask her to do work!]. Another 15 minutes go by. I call back. This time, a male dispatcher takes my call. His attitude was super stank from jump. I explain that it's been nearly an hour since I called and all I keep getting told is that the driver should be pulling up any second. Those were obviously lies. I explained that the whole reason I was calling a cab was to get over to UPS before close (6pm). With the driver still not there, it was looking more and more like that wasn't gonna happen, but still, I had faith. I further explained that I'd previously had good vibes from this company, but that this current experience was causing me to rethink things. The dispatcher went in. He became incredibly defensive, aggravated, and hostile. He then started yelling at me: "do you want me to still send a cab or NOT?!" He repeated that about 4 times. (yet, I thought y'all already sent one? I thought he was supposedly pulling up "any second"?). Anyway, I asked that he still send the cab, as I aimed to call UPS and ask them if they would let me slip in a little late. He then claimed that the driver was on my street (which is a cul de sac, so he can't miss me) and he was once again within minutes of me. After taking a chill pill he then tried to riddle off a bunch of unsolicited excuses: "oh, well we don't usually come to your area; "that particular driver is new," blah blah blah. We hung up, with my expectation that the cab was actually on my street, like the dispatcher said he was. 30 minutes later and still no cab, and no call back. Obviously I didn't make it before they closed. Horrible experience and they have proven themselves to be as UNRELIABLE as everyone says they are. Plus, the customer service STINKS. I guess I was getting lucky those other times. Smh. I hear BLUEBIRD is better, so you may wish to try your luck with them. I'm using them from now on. I'll post a review following some experiences. In the meantime, their number is (508) 999-1124. Alternately, the other cab company in the area is CHECKER CAB SERVICES, and they are at (508) 999-4545 (can't speak on that cab company, as I have not tried them), but it's worth a shot if you're out of options or luck. Both CHECKER and BLUEBIRD are based out of New Bedford. read more

Called a cab for a customer from my service desk at work, she's an elderly woman.. Had to wait 5 HOURS to get home. That's not right

Horrible company. Called and they said 15 to 20 minutes. Went outside of my job and saw a cab there. He was on a time change he said. Another cab dropped someone off and left. Forty-five minutes later still no cab. Finally the cab arrived. It was dirty and the driver didn't even help me when I had 10 bags in my hand. He reached from the driver seat to open the opposite side passenger side rear door. Listened to static on the radio. Took a complete different and longer route to my house. Took off before I even got on the sidewalk. read more

Everyone has been cool to deal with and no problems. That's five stars in my book. They tell you when they're supposed to be there and if you're running late for work they tell the driver to prioritize it. Family business too. read more

Person who was answering calls was very rude and very unprofessional!!

As a cab driver of over 30 years in New Bedford i have seen heard and listened to praise or negativity. It's impossible to make every customer happy, but from my side of the fence i can tell you legitimate reasons why customers sometimes have to wait. Figure from the first to the fifth of the month all the government checks are out giving the regular volume of customers doubles or more. Then customers call every company and take the first cab to show up resulting 2 or more other cabs wasting 10 - 15 minutes to travel to and wait to see if the party is going to come out. Holidays there is no bus services and drivers have a personal life too leaving companys short handed. Snow/ stormy weather slow the pace to a crawl to try and get to you. Yes the dispatcher does his best to service every call against a impossible overload of jobs. The best they can do is give you a estimate of how long it may take for your ride. There are only so many taxis in New Bedford we are all trying to make a living and get home to our families. The stress of traffics, weather, time of day and customers is very trying at times the workday is usually 10 - 12 hours a shift or more. We don't get a paycheck we work on commission and tips. Some days are good some are bad. We deal with jump fares where the customer run out without paying their fare resulting in the driver still has to pay the company their share. We get robbed, shot at threatened and harassed by customers and police. I understand that complaints are going to happen its inevitable. People are human and stress effects everybody. We are not trying to make you wait but it does and will happen, don't take it personal life is to short. Thanks.... read more