This is probably the worst hop on hop off I have ever taken. The modern line is a waste of time. The tram was ok but we were on the funicular that crashed. We would never have gone on it if it wasn't included in our package. We were on the bottom car so we are alive but had many bad bruises and bumps. The tram braker didn't seem to be bothered that people were standing without anything to hold on to and those people fell on my when the car lurched forward and then did a free fall, derailed and landed onto the side walk below. Absolutely ruined our vacation. read more

Extremely rude workers at their boat cruise loading. Stay away from this company if this is the type of staff working for them.

I should be the poster child for these experiences as they're my favorite way to see a new city and I do them wherever I go! Although they may seem touristy, they help provide history and context to the different neighborhoods and are great if your in a pinch for time or if you need a rainy day activity. That being said- Lisbon is not set up for the best tours via transport. Narrow one way streets and an overflow of traffic make this more difficult. In this city I'd actually recommend a TukTuk tour instead. read more

Yellow Bus - On the top deck of the bus! - Bus Tours Near Me

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Hello, If you can avoid using them, do so. They are constantly late (.1 hr in the morning) and Beyond rude. All we did is ask what rout they where taking and they closed doors. Just sat their or 20 min. If i could no stars read more

I bought a 20 EUR ticket for the "hop on hop off" tram tour, more as a means to get around than as a "tour" as I had been on "hop on hop off" tours before and knew the audio recording left much to be desired. This "tour" was no different, perhaps even worse than the rest. Honestly the tram did not go further than I could have walked myself, but it did save me from any uphill walks in this hilly city. It also did not take me anywhere that I could not have gone on the "regular" tram which is much cheaper, however I did note that those trams got really jam packed whereas on this tram I always had a seat. The ticket is good for 24 hours and allows you to ride the tram as many times as you like, as well as gives you free access to other modes of public transportation in the city. Personally I definitely did not get 20 EUR worth of valley as I only got off at two stops and on the way back there was a broken down trolley that forced us to all get off and walk the rest of the way, however I did appreciate always having a seat and not having to jam myself onto the public tram. read more

Busses do not seem to run on schedule. Had to wait over an hour at 2 locations. We keep seeing city sightseeing Portugal (red) bus coming by the stops but no yellow bus. Eventually had to get an Uber. read more

My Yellow Bus Tour was extremely average. They are supposed to have wifi on the buses, but several buses it didn't work. Plus, mainly my biggest problem with this tour. They wouldn't let you know what number was the next stop and what was there. Needless to say. Next time I come back to Lisbon we will use another your service. read more

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We had a lot of problems buying the rides. It's turned to be to complicated with different combinations and discounts then even the employees don't understand. Please, make it more simple. Not it's the fault of the company, but affect the customer is the street construction all over the city. It's a lot route shortening and station closures. #yellowbus #Lisbon #Lisboa #Portugal read more

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If I could give it negative stars I would! This bus line is very inconsistent and when speaking with their "supervisor" I was able to confirm that this "company" is a joke! Bus never showed up to our stop, we've been trying to request refund and I kept getting the run-around, bus driver did not validate our voucher properly so we're somehow being punished for it. Save yourself the hassle and pay a little extra for the red buses! I can't believe this company is running their business like this. Have never had an experience with a company like this before! Ruined our evening in Portugal. read more

I do NOT recommend. I have taken many hop on hop off tours in Europe and this was the worst. Wait times exceeded 30 minutes at each stop and more than 50 % of audio devices were broken. read more

This place is not only EXTREMELY UNRELIABLE but also unprofessional. Take the red bus city tour instead of this one. My mother and I waited around for HOURS for these busses while watching 10+ red tour busses drop off and pick people up at various locations. Staff is also unprofessional- did the Sintra tour and a person needed to check in at 1:45 instead of 2. They DID NOT LET THIS PERSON ON THE TOUR although our bus (again, 10 minutes late) had not arrived. DO NOT RECOMMEND. BETTER BUS TOURS AVAILABLE. Sintra Tour was terrible!!! Woman that lead it was EXTREMELY unprofessional and RUDE I am actually SHOCKED by how inappropriate she was. Angry and disgusted. Got NO time after our "tour" to see the Pena Palace. read more

A great way to see the city, but do yourself a favor and stay away from this bus line. The wait for buses is ridiculous with a 15 minute promise every 15 minutes. Do yourself a favor and take the City Sightseeing line. (The Red Busses) Wish I had and you will thank me. read more

These guys deserve a zero rating. Not enough buses for the route to Cabo de Roca. Worse the hop on off buses arrive full or the other tourists jump the line and take the few spots vacated. Not worth the cost or the aggravation given how time you have to visit. read more

Great way to visit all the sites and get a good over view of Lisbon. We purchased a 48 hour ticket which allowed us to use the yellow busses, trams, funicular and go up a lift to a view point. The bus is open top and you can hop on and hop off. However, we ended up riding most of the way around first so we had a good idea of the city. The commentary on the bus is also informative. Trams are also great - very traditional and fun. Would recommend but once you have your bearings it's a lot cheaper to use the metro / pay for trams, busses etc directly read more

As the other reviews stated, very unprofessional. We bought a cash 40 Euro ticket in the airport kiosk. At the Plaza Rossio, a rep told us the bus was not running due to a parade. He could not reimburse us. He sent us back to the airport. At the airport, the rep called the manager who said the only person who could reimburse us was the person who sold us the ticket, and he was off duty. They told us we needed to email the company. We did. They asked for the receipt and a bank routing number. We provided that. No response to our emails afterwards. TOTAL FRAUD. read more

Bought 72 hour tickets for hop-on/hop-off bus and often waited 40 minutes at bus stops for buses that were supposed to run every 25 minutes. Over 3 days, spent hours waiting for buses/trams. Waited over 40 minutes for a Hills tram, to be told by an official that they weren't running because of a fault on the line. Meanwhile, salesman was still selling tickets for it. No communication and indifferent response. Caught Hills tram next day - supposed to be 30 minutes apart but there were four trams running one behind another. Glad we didn't miss them elsewhere on the route or we could have waited 2 hours! Good way to see the city but try a different operator. We saw more red (City-sightseeing and Grey Line) buses than Yellow buses. read more

One star because there is no zero stars. Bad info about route. Numbers on map don't correspond to numbers at stops. Driver unhelpful. Good luck finding ticket / info booth = nowhere near actual stop. Take a cab. read more

Several people recommended taking a bus tour to orient ourselves in Lisbon, which proved to be good advice. Yellow Bus is just of many competitors in the crowded tourist market but we chose them because there seemed to be a lot of buses around. Their ticket options are extensive with a boat tour possible, but we chose the tour that went to Belem and had a separate trip to the aquarium. It was well worth doing as it gave us an idea of the geography of the city. The only issue was that some of the jacks for the headphones on the top deck of each bus seemed faulty. read more

Recommended to take the yellow bus tour around Lisbon. DONT ! Take the red bus. Our group waited and waited at multiple stops for the yellow bus only to see the red busses pass by over and over. It almost seemed like there was only 1-2 yellow busses. Take the red bus!! read more

It is a great idea to get your bearings around Lisbon, when you are first time in the city. The 48 hour ticket allowed us to take all of the yellow bus tours, except the tram one. The ticket also covers local transportation, like buses and trams. You can just hop on and off wherever you want. They have a pretty interesting guide throughout the tour and you get free set of headphones when you board. Highly recommended! read more

Our tour guide for this tour was Catherine and she was fantastic! It was a large tour (full bus) but she kept all of us organized and never made it seem like there were a ton of us. Her English was great and she was very knowledgeable. She explained to us all how to meet and get back to the bus on time and everyone listened! Catherine was entertaining and fun and we had a wonderful time on this trip!! I definitely recommend booking with Yellow Bus Tours. It was an extremely efficient way to see a lot in 1/2 a day! read more

If I could give no star I would! Overcrowded bus, standing room only and no access to headphones! I wish I had taken the red bus!!

RUN don't walk away from this awful company. The tour itself is ok. My guide was Arthur and he was fine. You don't get enough time in each place, but we only could do the afternoon tour due to other commitments so you do see quite a bit in a short period of time. My issue is with the company. I went in March so extra layers were necessary. They encourage you to leave your extra layers on the bus as you're going from stop to stop. Well of course I left a jacket as I'm departing the bus at the end of the tour. I realized less than 3 minutes and went chasing after the bus but couldn't catch it. I immediately called the local number and it was like calling a call center in another country. Woman seemed completely confused after I explained to her several times my tour guide, which tour I had been on, etc. At that time the bus was still making drop offs And had passengers so if the company wasn't so inept I could have easily gotten my jacket back. So then I run to the kiosk that is supposed to be open until 7:30p. It was 7:25 when I arrived and was it open....of course not, because why would I expect this company to stay open posted hours. Then we go back the next day to the kiosk. They called around to a few people and say oh yeah they took your jacket to the lost and found at the police station AT THE AIRPORT. A few days later I'm finally flying home, I get to airport early in hopes of finally retrieving my jacket. They told me lost and found is open 24hrs at the airport, but it's not. I had a 9am flight (so gate can close at 8:30am). Lost and found is at the front of the airport before security and passport control, so no way I could wait til it opened or I'd miss my flight. I pleaded with a police officer, said nothing he could do. I tried to call the police station in airport, they were the meanest people I have ever spoken to. I've emailed the yellow bus company, the airport police and no one cares. Legitimately a terrible experience. Go with a smaller, local tour business with verified reviews that you wouldn't have this problem with. read more

This company lacks a clear process, communication and capability to execute with true customer service. On the tour, I felt like I needed to do the operators favors to be courteous to us. Advice to those who plan to take this tour, expect confusion before the tour starts, expect not to find the location of the yellow bus shop, expect to be shown attitude for being a tourist. Feedback to the executive team: Set the timing for the tourists to arrive at 9:30. Do not mention that the bus leaves at 10 - it confuses tourists who dont always understand the language well. read more

I agree that this is a great way to see the city in a short period of time. It each bus line costs extra money which I think is ridiculous. Also it would be nice if they offered a night bus tour. There were ample seats on the buses. I would explore other company bus tour options to see what routes suit you best. read more

Waited twice for the bus for over an hour. In the morning, the driver didn't stop at the first twelve stops. The driver drove right by me twice in a row whilst waving my hands this morning. I've now been standing at the river for over an hour with thirty people waiting for the bus and people are getting Ubers home. This is nothing like the red bus. Take the red bus always. Lesson learned. I don't know WHY I tried this. read more

Oh, where to begin: Portugal is known for its well-educated and polite people. This makes it all the more remarkable that Yellow Bus has managed to hire some of the most ill-informed and relatively rude people you will encounter in Lisbon. One would expect the folks who take your money and tell you where to stand to get started would have the ability to advise when their yellow conveyances pass you by in their presence. How about telling you to run six blocks to go catch it there? How about a bus driver who had been told to wait for a poor group he'd passed by chooses to ignore the request of his fellow workers in their distinctive yellow raincoats? But you get finally get on the bus, hoping beyond hope your decision to choose this company over the ubiquitous Red Buses, that have driven by in droves while you wait, would prove nevertheless to show you have been somewhat wise in picking this company. Well, one feature touted in the 'Hop-on/Hop-off' philosophy is that your bus will share with you a myriad of interesting points along the way, tempting you to stop, take in the sights, then hop back on. Our group, after our frustration trying to get on one of these things for over a half hour, followed by another half hour of incredibly monotonous and uninteresting comments about a shopping center, an overpass, some parks somewhere in the distance and three statues took advantage of the second portion of the deal our one and only time - we hopped off. We took a Tuk Tuk back to our starting point and got a far more informative 'tour' from the driver, who did indeed fit our image of the typical Portuguese. Parenthetically, when we asked for a refund (this was after we were left at the first stop and before we ever got on this horrible thing in the first place) the jerk in the yellow raincoat asked if he had been the one who had sold us our tickets. When we replied no, it was his female colleague down the street while showing him our receipts, he curtly replied, "Then it's not my problem." And so my fellow traveler, I urge you to seek some other option when tempted to hop on a Yellow Bus in Lisbon. read more

First the good news; they have 4 decent routes to get a good perspective on the city, and the 48hr ticket is reasonably priced and allows you to also use the public transportation (other than Subway). Now for the rest of the story. The buses are in good condition except for two key elements; one, many of the headset jacks did not work or had loud static (on one bus, only one out four headset jacks nearest to me worked properly), and the seats were wet. I don't mean they were visibly wet. The seats have a drain hole, and water had seeped into the foam seat around the drain hole and when you sit on the dry-looking seat, the water squeezes back out of the foam and soaks your butt. Some of the seats were cracked and these were even worse. The people operating the bus were all rude. The person checking tickets on the sidewalk and the bus drivers were not polite or friendly in any way. They all appear to hate their jobs. At one point we tried to board the bus at the starting point and were just told No!, and were motioned brusquely to go away. It took about ten minutes to get the sidewalk attendant to tell us what was going on. Apparently there was something wrong with the bus or the driver (the attendant wasn't clear) and the police were removing the bus from operation! We waited over 45 minutes to get the next bus, even though we were told initially it would be 15 min. The buses were operated in a very jerky manner that made it difficult to take photos. At one particularly rough stretch, my wife went to see why the driver was so driving so erratically and he was texting on his cell phone! She told him to stop using his cell phone and drive. My advice is to try the red bus. read more

I would definitely not recommend the boat tour. As an English speaker, it was very hard to understand the information given on the loud speaker since half of it was in Portuguese. There were way to many people on the boat, so half of our group was forced to split up and sit below deck. Due to the massive amounts of people, we were not even able to hear the English speaking parts of the tour over the chatter. We passed many beautiful monuments while on the ride; however, the history behind these statutes was not explained to us. I honestly would describe this ride as a "booze cruise" instead of an informational tour of Lisbon. There was a bar in the back of the boat, so many people were very inebriated. Also, coming from a person who gets sick easily on boats, I would highly recommend taking dramamine before departing. The long, steady sway of the water for an hour and a half is the perfect storm to make someone feel sick. Overall, the tour was definitely not worth 20 euros! read more