Do they live up to their name? Would they make your nails happy? I don't know, and I will never…read moreknow. If you're planning to get a Groupon or other discount voucher to this salon, read on, and take heed.
I called today, Thursday, to book an appointment for next Saturday, the 11th, which is plenty of time in advance (over a week). The woman that answered the phone told me "sure, what time would you like to come in on Saturday, and who usually does your nails?". Such an answer would indicate Saturday availability.
The minute I told her I am a new customer with a Groupon voucher and don't have a "usual person to do my nails", she changed her tone. She said "oh, if you're using a Groupon, you can only redeem it on Tuesdays and Thursdays". Uhh...what??
Nowhere on the voucher did it indicate that, or I never would have purchased the deal, considering I work full time Monday-Friday.
It is disappointing that they would treat Groupon customers as second class citizens, by only allowing them to redeem their voucher on their pre-selected dates, without disclosing that at the time of purchase. It is not only restrictive, but wrong, yet they welcome walk-ins, go figure.
I understand you feel you're in a position of power, as a business, to decide when you want to service customers, but at least let Groupon know of this fact in advance so they may warn potential customers and they can decide whether this is convenient for them or not. In the end, they shot themselves in the foot with this selective treatment of theirs, because I have a voice and I will let others know of their lack of customer service, as I am doing now on Yelp.
I am very disappointed about the poor customer service I received from this place. I guess they do not want the business or the exposure from Groupon enough to welcome potentially loyal customers with open arms, as they should do.
As for me, I will be taking my business elsewhere, and have notified Groupon of their treatment toward me - as a result, I expect to receive a refund shortly. I will continue being a patron to Nails, Etc. as well as any other place that values their customers and treats them like family. I guess the old "if it's too good to be true, it probably is" adage is suitable in this situation.
To me, customer service is everything. Even if you do exceptional work, with poor customer service, you will never be worthy of more than a 3 star rating from me (and even that would be rare). Groupon users, you may want to save your money and use it toward another salon that believes in customer service. You have been warned.