Love the service. Everyone is friendly, and I got an amazing cut from Leah Conway…read more I described my cut without pictures and she gave me EXACTLY what I wanted! I love it!

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.

I am very optimistic about having my hair colored because I have yet to have a good experience!! So…read morea few times I've taken upon myself to Grab the ole' color in a box no no more no more of THAT!!! So I called ahead and made an appointment and discuss pricing and was told a certain price they have different levels of stylist and they all work together is one big family unit" With the more experienced stylist stepping in and helping the less experienced stylist teaching them along the way and also giving them their own space and freedom to add their opinions and ideas in the whole process of what they think would look good or should do in the process of helping The client achieve their expectations!!! This structured pyramid method, as I am calling It ; Has to be one of the most ingenious things I've ever seen and kudos to the people who came up with this BRILLIANT IDEA !!! Go back to the pricing With this brilliant plan that My bad experience with the box I was going to make a drastic change but first they have to correct my color which was probably not expected into the price when I was given the quote; Long story short the best haircut I've ever had at the price I was quoted and the cutt was AWESOME‼‼ I LOVED LOVED LOVED MY STYLIST, KATANA, she did an excellent job in all aspects of my experience and very,very Comforting to me when I was upset but I'm going to tag you in the end I felt like I had been rolled out the red carpet from the time you hit the door I don't know if I was Allison Wonderland or Charlie in the chocolate factory Either way I was treated like royalty they basically give you a head to toe work over from massaging you and loosening you up for your stylist to perform her work of art to massaging your hands and testing colors beauty products that Aveda offers plus their hair products ,That I have never used before I love them I know this is a long long review but there were so many good things to say I could not find a bad thing to say even though when I started the process with them I didn't think it was going to turn out well at all but you know what I found a great place to help me look and feel great about myself ‼‼‼ Thank you simply blue you are stupendous!!

This salon is a gem! I've been to so many top salons ranging in location from New York to Chicago…read moreto DC to Indy and I can honestly say that Rosa, the store owner is magic! I'm very picky about my hair color and she was able to duplicate exactly what I wanted by pictures and looking at skin tone and eye color. My highlights and color is so on trend and make me feel like a million bucks! Additionally, the salon pampered me to the max. Not only did I get a head and neck massage before highlights were applied, but during the salon washing process I got an amazing head and shoulder rub and hand massage with essential oils. I was also sitting on a massage chair with my eyes covered and a warm pillow on my chest. It was so cozy and snuggly and extremely relaxing! The staff is also amazing and super sweet, along with Rosa. I'm so happy I found this place! If you are very finicky with hair color definitely go here! It was also very reasonable priced which I felt was worth every penny! I've never been this happy after a highlights service!!! Also, as a new customer they gave me a cute gift- travel size aveda hand lotion and damage remedy leave in! Seriously guys, this salon is a dream! I'll be traveling to see Rosa xx DK

I've been going to Atea for almost 10 years now! Becca does an incredible job on my haircut and…read morehighlights every time. The staff is very friendly. Love all the davines products they carry as well!

absolutely loved this salon! normally don't leave reviews but Maddie and all the staff I interacted…read morewith were amazing! she was very knowledgeable and so personable. She listened to what i wanted and did exactly that! 10/10

New in town & get so nervous choosing a new salon.stylist. I…read morefelt super comfortable as soon as I walked in..cool fun atmosphere and my stylist Leslie was easy to talk to..gave me input/listened and very happy with my hair cut!

The haircut start at 90 and go up to 300. I don't recommend it for people who have my budget…read more However, if they're charging that much money, they must really know what they're doing and they have to be doing a good job for people to come and pay that much money.

Eight months without a haircut due to the Pandemic. Salons out West were mandated closed. I knew…read morethe former owner of Dry Art who always gave me a great haircut, and decided to revisit them. All necessary precautions were taken. I opted for the dry cut as opposed to the wet, your choice. There are no blow outs at this time. Heather gave me a first rate haircut. Amiable as before. I'm back!

I absolutely loved my experience at this salon! Hannah did my hair- and I certainly found my new…read more"hair lady"- which we all know is essential! The entire staff was extremely friendly and accommodating, the atmosphere was very relaxing and gorgeous, and the products they use are top notch. I would 100% recommend this salon to anyone looking for a cut, colour, or even for a gorgeous blowout.

I was in a bad situation, my non profit got word that the local news wanted to do a story on us…read more However, it had been months since my last dye. I wanted to grow it out and it was in that horrible stage, so being on TV like that was not acceptable. I called everyone close to my house in Williamsburg, Corbin and London. It was Friday and I needed to have it done before Monday morning. But no one was available, no matter how much I pleaded. Then my friend had the idea to go to Lexington to Paul Mitchell. It is scary trusting a stranger but she said this was the best idea because of the instructors. How we, upon arrival a snow delay had canceled them taking walk ins. So I sat in my truck and started calling places. The nice woman who answers the phone was great. I don't know how she did it, but she got German to agree to take me at 6:30 pm(they close at 6pm). I was so scared but felt I would be more embarrassed if I went on TV so I showed up. I felt like whatever he thought was good, I would listen to him and I figured he would recommend the quickest way to fix my hair so he could head home. But he took no short cuts and spent a good amount of time doing the consult before beginning to get to work. The color is beautiful, the hair cut is beautiful. And I am so freaking grateful that these people went the extra, extra mile to help me, when no one else would. I am not joking when I say I spoke to 36 salons before coming across this place. And even though it is 1 hr and 45 mins from my house, this is where I am going from this day forward. HUGE LOVE AND APPRECIATION FOR AN ALL AROUND GREAT JOB: as humans and as a business owner!!

I'm new to the area, was looking for salon. Terra is such an amazing person, understanding, and…read morehelps reach your hair goals! and on top of that made me feel so confident about my hair! I got a wash, cut, blow dry and style. The ambience of the place is wonderful. Everyone is so down to earth. I already have my next visit booked!

Another great hair experience, with the added customer service of a last minute change in time due…read moreto my dog hiding my keys. Thank you for sending me off polished and shiny on a very busy day!

Malan is such a hidden gem that doesn't get highlighted enough!!!! She always does a WONDERFUL…read moreJob!!! The bonus is that she can do all types of textures of hair!!!

Wonderful experience with Julie! I expressed my ideas about the type of look I wanted and the…read moreamount of maintenance I was willing to give. We worked together to create a much better shape and feel to my hair than what I thought I originally wanted! I felt so comfortable and at ease and left feeling confident and like I made a friend! Thank you so much for helping me get my pink back as a busy traveling mom! I highly recommend this beautiful salon and ask for Julie if you have more texture or curls.

The best ever. Carla is my hairdresser and she is hip, kind, listens and is the best haircutter I…read morehave ever had. I have been trying to get a "Shag" haircut for years and by golly she got it. The shop is clean, interesting and quiet. Carla is fun to talk to because she is well read and likes to travel.

Look, I have been to damn near every hair salon in Lexington and I have to say, Christopher and his…read moreshop is by far the very best in town. I have had Christopher fix my hair after others have messed it up. He is charming, amusing and just an amazing stylist. If you need prom hair, wedding hair, wedding makeup or just a makeover, Christopher is who you need to go to. He hand picks those that work in his shop and he only picks the best. You will get amazing service and a great style. Is this the cheapest shop in town, no. But it is the best shop in town.

Didn't have to wait... taken immediately to the chair!…read morePerfect cut! Nice shampoo!!! Very clean shop and polite folks there.

Camille is friendly and good at what she does. I went recently for babylights and a haircut. She…read morelistened to what I wanted and didn't stray. Bbefore Camille, I had a string of stylists who wanted to cut off several inches of hair that I was planning to hold on to. Camille won't do that to you. She is in her own studio, so you will need an advance appointment and she has cancellation rules, etc.

From the owner: I specialize in tape in and hand-tied weft hair extensions. I also offer color, highlights,…read morebalayage and Brazilian Blowout Split end treatments