Love the service. Everyone is friendly, and I got an amazing cut from Leah Conway…read more I described my cut without pictures and she gave me EXACTLY what I wanted! I love it!

I have been a client of Cha Cha's for over a year and have consistently had excellent experiences…read morewith my own stylist, which makes this situation even more disappointing. I scheduled an appointment for my daughter and specifically called the salon in advance to explain that she has very thick hair and would likely need additional appointment time. Despite that conversation, the appointment was not scheduled for enough time to complete the requested services. As a result, the stylist ran out of time, my daughter did not receive the haircut that was scheduled, and we left with highlights that were not completed to the standard we expected. What has been most frustrating has been the effort required to get the issue addressed. I contacted the salon hoping to simply have the services corrected. Instead, I spent several hours over multiple conversations trying to resolve the situation. While I understand the need to gather information, the process felt unnecessarily difficult and was met with repeated explanations rather than clear solutions. I never requested a refund--only an opportunity to have the haircut completed and the highlighting corrected. Unfortunately, after investing significant time trying to work through the issue, I still do not feel that a reasonable resolution has been reached. Based on my experience, Cha Cha's provides excellent service when everything goes as planned. However, if a problem does arise, my experience suggests that resolving it may be far more challenging than it should be. Update: To be clear, I was coordinating the conversation because McKenna was placed under my account by your staff. I was not refusing to let you speak with her. The current process of calling in, then waiting for texts or return calls later in the day, does not work well with her schedule and has made it very difficult to get this resolved in a straightforward way. Based on the photos, I am not sure what additional information is needed. The service was not completed as expected, and the highlights were not well done. Yes, McKenna would like the issue corrected. At this point, I would appreciate a direct call so we can discuss the next step and get this resolved.

This salon is a gem! I've been to so many top salons ranging in location from New York to Chicago…read moreto DC to Indy and I can honestly say that Rosa, the store owner is magic! I'm very picky about my hair color and she was able to duplicate exactly what I wanted by pictures and looking at skin tone and eye color. My highlights and color is so on trend and make me feel like a million bucks! Additionally, the salon pampered me to the max. Not only did I get a head and neck massage before highlights were applied, but during the salon washing process I got an amazing head and shoulder rub and hand massage with essential oils. I was also sitting on a massage chair with my eyes covered and a warm pillow on my chest. It was so cozy and snuggly and extremely relaxing! The staff is also amazing and super sweet, along with Rosa. I'm so happy I found this place! If you are very finicky with hair color definitely go here! It was also very reasonable priced which I felt was worth every penny! I've never been this happy after a highlights service!!! Also, as a new customer they gave me a cute gift- travel size aveda hand lotion and damage remedy leave in! Seriously guys, this salon is a dream! I'll be traveling to see Rosa xx DK

I have to admit, I'm not an avid salon-goer. So, going to a salon doesn't happen often and even the…read morethought of getting my hair cut makes me nervous. I kept seeing reviews posted about this place and finally, in July I decided to see what all of the hype was about, so I peeped around online. The scheduling process is super easy online, although I don't think all of the stylists are listed. So, if you're wanting a specific stylist and they're not listed as available online, call. The day of my appointment I received a call indicating that Jessica, the stylist that I had scheduled was ill. They offered for me to see Sarom who turned out to be less expensive than the one who I'd initially scheduled. Score! I must mention that even though the cut was cheaper, Ms. Sarom wasn't less than amazing. I'm jumping ahead. It's located in the Chevy Chase area, in the same strip as Starbucks. So, parking could be an issue, but I've always been able to score a spot in the lot in front when I patronize the businesses in that strip mall of sorts behind Louie's Wine Dive. When I checked in, I was pleasantly surprised to be offered warm tea, which just so happened to be fantastic and made the short wait worth the while. So, skip Starbucks before your appointment. As I sat and waited, I noticed Sarom taking her time with the client before me. It was nice to see that she wasn't rushing like other stylists in some of my other previous experiences. I didn't know that she was my scheduled stylist, so that was a welcomed surprise when she introduced herself after she finished up. This is one of the few Aveda featured salons in Lexington. Apparently, all of the locations start with a mini hand and neck massage before your cut. Speaking of my cut, it was perfect and exactly the way that I requested it to be cut. I'd go again. Maybe next time I'll have less anxiety about it.

I've been going to Atea for almost 10 years now! Becca does an incredible job on my haircut and…read morehighlights every time. The staff is very friendly. Love all the davines products they carry as well!

absolutely loved this salon! normally don't leave reviews but Maddie and all the staff I interacted…read morewith were amazing! she was very knowledgeable and so personable. She listened to what i wanted and did exactly that! 10/10

New in town & get so nervous choosing a new salon.stylist. I…read morefelt super comfortable as soon as I walked in..cool fun atmosphere and my stylist Leslie was easy to talk to..gave me input/listened and very happy with my hair cut!

The haircut start at 90 and go up to 300. I don't recommend it for people who have my budget…read more However, if they're charging that much money, they must really know what they're doing and they have to be doing a good job for people to come and pay that much money.

Eight months without a haircut due to the Pandemic. Salons out West were mandated closed. I knew…read morethe former owner of Dry Art who always gave me a great haircut, and decided to revisit them. All necessary precautions were taken. I opted for the dry cut as opposed to the wet, your choice. There are no blow outs at this time. Heather gave me a first rate haircut. Amiable as before. I'm back!

I absolutely loved my experience at this salon! Hannah did my hair- and I certainly found my new…read more"hair lady"- which we all know is essential! The entire staff was extremely friendly and accommodating, the atmosphere was very relaxing and gorgeous, and the products they use are top notch. I would 100% recommend this salon to anyone looking for a cut, colour, or even for a gorgeous blowout.

I'm new to the area, was looking for salon. Terra is such an amazing person, understanding, and…read morehelps reach your hair goals! and on top of that made me feel so confident about my hair! I got a wash, cut, blow dry and style. The ambience of the place is wonderful. Everyone is so down to earth. I already have my next visit booked!

I just moved to KY fm MS and I absolutely LOVE this salon! I have been doing a slow grey blend with…read moremy hair for the last year & I have long, curly, fine hair. It has been damaged before by a salon who didn't know curly hair & I had to cut it all off. Terra & all the staff was so fun, friendly, & I absolutely LOVE the transformation that Terra did on my hair! it's absolutely GORGEOUS!!! I hope I can post pictures b/c I can't even describe how incredible she is! you won't be disappointed going here!!! I'm so grateful to have found this gem in Lexington!

Another great hair experience, with the added customer service of a last minute change in time due…read moreto my dog hiding my keys. Thank you for sending me off polished and shiny on a very busy day!

Malan is such a hidden gem that doesn't get highlighted enough!!!! She always does a WONDERFUL…read moreJob!!! The bonus is that she can do all types of textures of hair!!!

Wonderful experience with Julie! I expressed my ideas about the type of look I wanted and the…read moreamount of maintenance I was willing to give. We worked together to create a much better shape and feel to my hair than what I thought I originally wanted! I felt so comfortable and at ease and left feeling confident and like I made a friend! Thank you so much for helping me get my pink back as a busy traveling mom! I highly recommend this beautiful salon and ask for Julie if you have more texture or curls.

The best ever. Carla is my hairdresser and she is hip, kind, listens and is the best haircutter I…read morehave ever had. I have been trying to get a "Shag" haircut for years and by golly she got it. The shop is clean, interesting and quiet. Carla is fun to talk to because she is well read and likes to travel.

Camille is friendly and good at what she does. I went recently for babylights and a haircut. She…read morelistened to what I wanted and didn't stray. Bbefore Camille, I had a string of stylists who wanted to cut off several inches of hair that I was planning to hold on to. Camille won't do that to you. She is in her own studio, so you will need an advance appointment and she has cancellation rules, etc.

From the owner: I specialize in tape in and hand-tied weft hair extensions. I also offer color, highlights,…read morebalayage and Brazilian Blowout Split end treatments