I ordered flowers for my mother who just had surgery. I was told they were going to be delivered…read moreFriday or Saturday, most likely Friday because they were really busy Saturday. She charged me an extra 20$ delivery fee for my mom's address. Which is fine but she kept mentioning how far my mom lived. If you didn't want to deliver there then you shouldn't have agreed to it. Friday rolled around and they were not delivered. I called about 1 on Saturday and the lady I spoke with said they were starting their deliveries in a few hours they just were really busy. Not a problem. 7 o'clock came and still no flowers. I did have a missed call from a Juan around 3:30 (no voicemail, assumed spam. I live out of state) I called the number back and it was the delivery driver. She told me she was instructed to return the flowers per the owner of the flower shop. Not sure why the flowers weren't just left on the porch? She told me she doesn't know SHE JUST WORKS THERE. If you are trying to deliver flowers that someone paid for out of state why wouldn't you leave a message? She said she tried to call my mom and my brother which I instructed not to since she had just had surgery and they were both in the hospital. Leave a message or leave the flowers. If you do not leave flowers on deliveries you should state that in your fine print. The next day Sunday and Monday the flower shop was closed so I could not speak with anyone in regard to flower arrangement. Tuesday when they reopened, I called numerous times and my calls were declined. I had my sister-in-law, who lives in Keno, call to see if someone would answer the line. The call was picked up right away. She asked if the manager could call me to discuss the delivery/cancellation. Her or I NEVER received a phone call. My sister-in-law ended up going in the store after waiting an hour is so to see if she can pick up the arrangement. The manager never showed up to the store. The employee who delivered the arrangement was there. She said my arrangement was no longer available and they had to remake it. Why was it no longer available if you were closed the last 2 days? Where was it? The employee started grabbing all different types of flowers ( not the flowers I ordered) to remake the arrangement. I was on FaceTime with her when she instructed the employee that was not necessary and that I wanted a refund. The employee told her she understood and said she would process the refund with her manager. I have yet to see the refund. I still have yet to receive a phone call from the store in regard to the refund for my arrangement. It's been over a month. I'm disputing the charge on my card and now the store is disputing my dispute! Absolutely ridiculous!

I received the most beautiful bouquet from my family. Beautiful fresh flowers that lasted all week!…read moreThank you! This will be my go to place when I am the sender! '

My mom and I found this amazing place when searching for flowers for my wedding. They went ABOVE…read moreAND BEYOND. Great price and absolutely AMAZING customer service. They helped me with every question and request I had. When I asked for certain flowers and one type came the day of my wedding, they went to each spot I had my flowers and added the flowers in just before my wedding. I HIGHLY recommend this place. I'm so happy with how they turned out too! I was unable to get photos unfortunately.

Yesterday my son and I were looking for flowers for my wife's birthday. We tried a couple locations…read moreand unfortunately they were all out. We prefer to support local any chance we get so I remembered that my wife had shopped at a local shop a few weeks back and was very impressed. I went back through our texts and found this shop. We went in and were greeted by the wonderful owners Jim and Michelle. I let them know what I was looking for and they informed me that they were actually waiting for a fed-ex delivery later that day. Michelle immediately offered to deliver the flowers, or if I didn't mind waiting she could put something together with the inventory she currently had. While I was waiting Jim showed me the greeting cards that were hand-made by a local artist. He let me know that they allow local artists to sell their items from their shop. Overall I was extremely impressed with their exceptional customer service and they put together a very impressive and fragrant flower arrangement! I will not only be returning for all my flower needs but would refer/recommend to anyone who is looking to support local along with great service and flower arrangements!

Bought soil for my garden, which I was told was a great amendment. Mix it in with my soil trying to…read moremake for better growing conditions. My garden is loaded with these little succulent weeds. Even the bed of my truck has them in it that I didn't shovel all the way out. Asked the nursery if I could get some kind of compensation. They said they would sell me a $50. bottle of weed killer. Number 1 I didn't want to pay $50. for a bottle of weed killer. Number 2 I didn't want to put weed killer in my vegetable garden during grow season, even though she said it wouldn't harm the vegetables. Anyway, Buyer Beware!

This business is owned by some good people. I don't know who they are but I do know they took over…read morethe business a few years ago & have really tried to turn the place around. I took my grandson to the Trunk or Treat & we rode on the hay wagon. The nicest man drove the tractor & was very caring to make sure everyone was having a safe ride. The inventory of the nursery is top notch. You can tell the whole place is coming alive. That is what Klamath Falls needs.... A business that cares about their customers! Thank you & you are appreciated.

I wasn't able to go in this store but it looked very interesting. There were men's and women's…read moreHawaiian clothing and ukeleles in the window plus a sign for an upcoming Hula class.

I went in here at graduation time and ordered a lai for my grandson. Told the girl what I was…read morelooking for she said they were out then the owner comes in in her pjs to talk to me and the delivery of flowers shows up. Owner tells me she can have the flowers done by noon. I was taking them out of town. I get there at noon and they aren't done. Twenty five minutes later I am leaving with a beautiful flower lai in a cake box. F lowers were beautiful. I thanked the girl at the counter and left. Then I get a phone call from the owner not to come back in. You be tge judge I won't go back.

Jackie made a beautiful bouquet for my sister in law's 60th…read morebirthday. She really worked with me to get just what I wanted and all over the phone. Would definitely recommend using this flower shop!

A great place to find unique floral arrangements and gifts. Wonderful girls who work here and a…read morewonderful local gem to support.

I ordered flowers over the phone and referred the florist to one of their online flower…read morearrangements as a guide. She pulled up the photo, said that was a $55 arrangement. I said to make it an even $60 arrangement and requested some fern leaves and purples be included...she mentioned hydrangeas (which I love) as being one she could add in. I also requested a square vase as in the photo I was looking at and she assured me she had those. The delivery arrived today and is NOTHING like we discussed. Round vase, no hydrangeas, no fern leaves. It looks like they picked weeds from the roadside and threw them in water. It is NOT what we talked about. I've left a voice mail but didn't find out about the reality of the order until the shop was already closed. The website leaves no place to review or message them unless you sign up and order something online from them and I was unable to find them on a FB page. Won't use them again.

My friend in Santa Rosa sent me a bouquet through your business. It was delivered on April 27,…read more2021. Some of the flowers were wilting already, and I added water everyday. Now on day three, it is a pathetic site. The flowers are wilted and doing U turns. Others wilted before the blooms opened. I've called the phone number listed on your business card and have left three messages with no return call.

Cute store with quite the variety of boutique items. I ordered flowers wrapped and they asked a few…read morequestions and came up with a beautiful arrangement. Will return.

We lost a beloved family member and needed to have a service. I called Megan at Penny & Lulu…read moreFlorist because an event planner gave me their name, saying she thought they'd be a great fit for our needs. We wanted a beautiful, elegant service to celebrate a life well lived. The flowers were so much more beautiful than I could've ever imagined! This is the first time I used this florist, but I promise it won't be my last! Everything Megan put together for the service was absolutely gorgeous and perfectly fresh! I'm thrilled with the attention and service we received. The gardenias (that had to be imported) were as perfect, fragrant, and as incredible as I've ever seen in my life! He would have felt so honored to have seen this service because it turned out to be such a lovely celebration of life! Thank you, Penny & Lulu, and thank you, Megan!