So disappointed. I've been going to Dr. Yao for at least 10 years. I've loved her office manners, until 2 years ago. I have diverticulitis, and I have had about 5 feet of colon removed because of it. She has done several colonoscopies and all went well. 2 years ago I was having some issues, and thought I may be getting diverticulitis again. I went in to see her, and she was quite rude and dismissive. I chalked it up to a bad day, and figured I should not try to visit unless I felt like I was having problems. In June, the night before I left on vacation, I developed diverticulitis, and called the office wanting to get some antibiotics. I know when I'm getting an attack, I've had this for over 30 years. The office staff was quite rude, and said that since I hadn't been to the office for 2 years, they would not prescribe antibiotics for me. I would first have to see the doctor. First appointment in October.
I am now having another attack, and once again, they will not give me antibiotics because I haven't been to the office in two years. (I just got back from vacation.) I asked for an appointment, first one in December, but they will not give me a prescription -- kind of a Catch 22. I tried to explain my situation, and Claudia was quite abrupt and kept repeating that I had not been there in two years.
I am seeking a new gastrointerologist. I don't know if Dr. Yao has had a personality change or if her staff is unfeeling. I do know that if I didn't have a friend in Hawaii that is a doctor who phoned in a prescription for me, I would be in a terrible situation - possibly having a burst of my colon. I do know that I will not be giving any referrals to this doctor's office. Too bad I used to really like her. read more