I just recommended this custom mattress maker to a friend and within a week he purchased and has…read morereceived his new mattress. I purchased mine seven years ago and love it. Thank you Vladimir (owner/sales) Catherine

I recently had an experience with a local business that anyone interested in buying a mattress…read moreanytime soon should read. My wife and I are not the smallest people we know by far. In the last 9 years we have gone through 2 expensive mattresses. One that cost over 2,500 dollars. We couldn't believe that we again needed a new mattress. Several trips to the chiropractor later I began to believe we in fact needed a new one. I had been given advice to go see these "2 guys" in Feeding Hills Ma SIGMA Mattress. They owned the small company that built them by hand. After stopping in and speaking with Alex I felt very comfortable that he knew what he was doing. He cared about my issues and would help build a mattress specifically for our needs. I brought my wife back with me and she got to test all the different options and see how they were all made. Where can you do that? Not in a strip mall store. Anyway our custom mattress was delivered within 24 hours and we couldn't be happier with the product and the service we received. Best of all...HALF what all those guys in the paper and TV! No kidding, HALF! We were so pleased that's why I felt compelled to write this review. I also feel good that our money is going to stay right here in the Valley! Thank You Alex& Jim at SIGMA Mattress!!!

Alright, let's see how much I can remember from my original review that I sent to their site and…read morethey won't post (AF doesn't post reviews below 4 star) My dishwasher purchase is my first and last from American Freight. I bought a scratch and dent unit and, despite their final sale policy, I was assured that AF performs in-house tests and the units work as intended. After hooking up the unit and checking all ports, the dishwasher leaked. There was a seam in the drum that was damaged or defective and was leaking water from the side panel. IF they actually test ran this unit, they would not have been able to miss this leak. I called AF 4 times that day because of this issue (I called a 5th time because of another question that never was answered). Call 1: I tell them the unit is leaking from the side panel, not a port. The associate, J, doesn't have an answer and the manager was on break so they would need to call me back. I wait an hour and call back (break should be done and I haven't heard anything) Call 2: J tells me to call KitchenAid because the unit is still under warranty. I know from working in manufacturing that this isn't KA's problem, but I call anyway. KA tells me that the warranty doesn't cover this issue. I call the store back. Call 3: I tell J that KA doesn't cover this issue. He tells me he needs to talk to the manager and will call me back. I wait a few hours and call back. Call 4: I ask J, he answered, what is going on. He states they are working on trying to find me a comparable replacement unit and will call me when they find something. Why didn't they call me to tell me this? Who knows. Well, that was 3 weeks ago now. I haven't gotten 1 phone call from them. They have my information. I was left with a dishwasher that doesn't work and I am not allowed to return. They just told me what I wanted to hear and completely blew me off. AF offers a warranty and I can't imagine that they help ANYONE with issues with how my experience went. These calls were 2 days after I bought the unit. If you are looking for scratch and dent appliances I highly recommend Western Mass Appliance (they didn't have any KA's in the weeks I called them) they are a small business run by local people.

We bought a dryer online and paid for it in full. We were on the way a 2 hour drive from us . We…read morewere calling to ask if it was going to come in a box. When the employee asked us for the order number, he said that they no longer have the dryer, even though we had already bought the dryer and it was ours. He said that the dryer was canceled two days after our order so we are assuming that they sold our dryer to somebody else sold our dryer to somebody else and didn't give us our refund or even have the decency to call us or send us an email to let us know that they canceled our order. Very unprofessional.

Today Wednesday Feb 12, 2020 just looking to check out different beds to suit my comfort. The…read moremanager Anthony Settembre help explained clearly on a few different typed of beds. The first one he showed me was a Alcove Hybrid Plush Matt he had me at hello I didn't need to try out other beds even though I did to feel the difference. Anthony went over the monthly payments with me and it was a little more than what I wanted to pay. So he called his boss and I got my adjustable bed frame free which brought my monthly payments down to what I can afford. Thank you Anthony Settembre for making everything all possible today and looking forward to sleeping in my new Alcove Hybrid Plush bed this Sunday. Diana Wescott

We recently moved to the area & in search of a new mattress. My fiancé & I have differing opinions…read moreon mattress type, so we expected this to be a difficult decision/agreement to come to. When we entered we were greeted by Melissa, and she couldn't have been more of a blessing to help facilitate this process. After asking us our preferences and sleeping styles she guided us to what ultimately was the mattress we bought (first try, first recommendation)! She had us try an arrangement of other mattresses to be sure, but there was nothing topping the first one. Plus, she guided us to the mattress that had a better deal (only change was the pattern of the fabric on top). Melissa was informative, helpful and made the whole mattress shopping experience rather enjoyable, a phrase that few say I'd imagine. She also helped recommend us to other stores in the area for items we needed (furniture related) since we're new to the area. Great experience from beginning to end, stop by & ask for Melissa-you won't regret it.

First visit was overall good, Second visit not so much…read more So I'm gradually buying furniture as I'm saving up for a house right now I'm working on completing my bedroom furniture. In my first visit I ended up getting a nice rug for $100.00 the associate at the stairs brushed me off and referred me to talk to the office desk, a bit later I worked with Dina to get everything set for purchasing the rug. Turns out the rug won't be available until June 1st which is fine I'm patient and I don't need it immediately. With that working with Dina was great she was friendly, professional, and didn't make me feel rushed in checkout and made me want to come back. Then I came back today. My second visit was not great, or good, it was just bad. I went in saw 3 sales associates on the chairs upstairs on their phones and heard them talk about who's turn it is to get up. A minute later I get an associate who's name I cannot recall he did not give me a card or help with checkout. He essentially brushed me off while I looked for decor picked out a picture and vase which totaled $100.00 I got what I wanted then spoke with the sales associate who approached me before but he seemed annoyed and told me to go to the office desk. None of the associates said anything as they were buried in their phones. After I checked out I wanted to speak to a manager but saw he was busy with an elderly couple angry that they got a confirmation notice only to be told they are mistaken and they can't get what was confirmed. To summarize everything: -Dina is great and seems to be the exception to the staff, and the only person worth working with if you want to be treated like a customer and not a burden. - expect to see multiple employees on their phones annoyed by doing their job. - who ever is charge of notifications and the store itself are not communicating properly ( though this was not my issue personally it doesn't set a good tone for when I can expect my rug. If a Marketing rep or someone with the company reaches out I will be happy to provide my customer # and transaction info to verify I am not a bot or troll. To anyone who goes there ask for Dina or don't expect much.

We were impressed with the huge variety of furnishings! We were greeted and service was top notch…read more Nobody hounded us allowed us to walk around and view different items so we could find the best value that worked for us! We settled on an amazing sectional and it was delivered within a week!! I can't complain on bit!

Their support team does not respond. I've been asking for a repair, and willing to pay for it, for…read more9 months. I've texted, called, and emailed. I usually do not get a reply. I've politely asked to speak with a manager to see what is the issue - silence. I do not recommend this vendor.

Well I haven't even gotten my sofa yet but I'm already disappointed! They told me a large window of…read moredelivery of 9-12:30 . So I made plans for a birthday party at 1:30. Then I get an update that it won't even arrive until possibly 1:30!! Unacceptable! More to follow after I get the furniture

I ordered a couch piece and when I was to pick up it was 3 times the size of the one I picked out n…read morewas different and didn't fit my apartment but refused to help me out with something else

IF YOU LIKE PAYING PREMIUM PRICE FOR DAMAGED FURNITURE THIS IS YOUR SPOT!!!!Spent over $4000 on…read morefurniture. Recieved it damaged. Spoke with staff on 4 occasions. On each occasion I was PROMISED they would correct the problem with either a partial refund or swap out for new furniture out ,and that would call me back. Never happened. Spoke with management (Bill) who was sporting a nice Rolex the last time I saw him, was told I would receive a phone call on a promised date. Did not happen. Called back asked for Bill. I do not believe that is his real name,same voice but insisted his name was "H". I realize now that they are so disorganized and believe that they never really intended or cared to resolve this issue. Supposed "Bill" said he called and spoke to my wife but he was only quoting word for word our conversation that we had in person the last time. Accused me of lying. Give me a break.lol.really I have more furniture to buy,but it won't be here.

This store has a large selection and friendly salespeople. It's not the place to go if your tastes…read morelean anywhere outside the middle-American norm -- even slightly toward a distinctive style -- but every piece appeared to be of decent to good quality. We stopped in on our quest for a cool couch to complete our midcentury/Craftsman mishmash of a house, and while we found two suitable options, they weren't entirely friendly to our low, low budget. Luckily, there's an outlet just up the road! If I had the money and the style they're pushing, I wouldn't hesitate to return.

Got a couch here 5 months ago, bought the Premium 5-year warranty because I heard bad things about…read morethis place and wanted to be extra cautious. Couch broke a few weeks ago because the branch joinsts have no proper joins, it's just stapled together. I wanted to refund it, but it turns out the Premium 5-year warranty doesn't do shit. They won't refund me, only give me store credit. No idea how they've stayed in business with a deceptive practice like this. I should've paid more attention to all the real 1-star reviews here.

My wife and I have been going to pieroway's for years. We have bought no less than five living…read morerooms pieces from them. We love the low pressure showroom. No salesperson hounded you two steps in the door and sticking with you like a prison guard. These guys let you roam. Feel free to sit, lay, put your feet up etc. on any furniture piece they have. Super helpful and knowledgeable I enjoy supporting a local (not a national chain) business that stands by what they sell. Let me say they have these giant recycliners called "beasts" They are the most comfortable and durable recycling chairs I have ever encountered. Guys if you need a man cave "thrown" this is the one! I have bought four of them. Worth every penny and durable as hell. Great service with great products at a reasonable price. Going to pieroways is a no brainer. Don't waste your time with other fancy furniture stores. Start with Pieroways.

No matter where we start our search for new furnishings, we always seem to end back here! Great…read moreservice, price and selection.

Worth the drive! Easy access off exit 49 in Enfield. I've purchased several quality pieces from…read morethis store over the past few years. The sale prices on floor items are incredible. Purchased a solid cherry Stickley table at 60% off retail. The designers are fantastic - no pressure and true professionals! I highly recommend this store and the Stickley products. Not cheap, these are heirloom items for many future generations.

I have bought several pieces of furniture at the Enfield Stickley store - there is always great…read moreservice and Lisa McMahon particularly has been so helpful.