If I could give it a zero star, I would !!! One of the worst experience that I have been expose to in such a long time. Usually, I shop here often for my candles but after the rudeness that I experienced I will not be shopping here. I had a coupons for buy three get three free, the coupons did not have any exclusion on it. So I pick out three regular large jars and three large jar with the wood wick. I figure they are the same price ($29.50 each) it would be okay and again the coupon did not have any exclusion on it !! So I went to checkout, the counter was a mess, I could not really place my basket anywhere, but eventually there was a counter space that had a small clearing. I was told my the lady that one is not open, no apologize or anything. So I loved my basket of six large candles to the supposedly open register, and I told her I had a coupon, she told me rudely that the wood wick are not included without even looking at the coupon. She told me that she doesn't have to read the coupons to know what it said. So I did not want to argue, I told her I would put back the wood wick ones and get three more of the regular ones. She offer did to put them back, but what really got to me was as she was putting back the wood wick ones back, she made a very unprofessional comment saying that" people like me had no respect for people working at the place and always made a complete mess of the shelves". I was completely offended by remark that I was speechless and I walked out with my mother !!! Who is she to say "people like me " ... and how could Yankee candle hire staff members that talks about their customer like that !!! read more