Tip top, five star review for this location. I was so happy to be treated as well as I was during my visit yesterday.
We'll start with being extremely, horribly, terribly unhappy with the customer service of the web team. I ordered candles online and received them, last Saturday, all smashed. While I completely understand the fact that FedEx was culpable in the destruction of my order, THE COMPANY IS RESPONSIBLE FOR THEIR SILENCE WHEN I CONTACTED THEM ABOUT IT. Not. One. Word. To me, that shows that they couldn't care less about me and my order as a very, very long time customer (MY FATHER BLESSED THE GROUND AT SOUTH DEERFIELD, IF YOU MUST KNOW--and before anyone reading this states it, I am fully aware that fact really doesn't matter. It gives context as to the longevity of my patronage).
I wound up taking my package to this store and was treated with kindness, dignity and lickety split service. Management took one look at my poor box and jumped into high gear for me. I had a replacement candles in a matter of minutes. And while I have my new candles, I have a very, very bad taste in my mouth for the web services team. This treatment...prior to going to the store...is unacceptable. The service I received in the store was absolutely spectacular.
Obviously, this is not Mr. Kittredge's Yankee Candle anymore. And yes, I could have gone to the store to make my purchase...if I'd had time. I got the BOGO email on the last day of the promotion, and could not get into the store that day. So...I tried to use the convenience of online sales. Nope, not convenient. I'm saddened with your lack of response. read more