We (my husband and myself) have been patients of this amazing doctor for many many years. We are…read morevery thankful for his continued excellent care and understanding of all our health issues. He is awesome! And his staff is also extremely kind and efficient. Thank you Dr Phan and staff for being so very caring.

I am so angry I don't even know where to begin. My 17-year-old asked me to see someone. I did my…read moreresearch and thought that this doctor would be a good fit for my son so change doctors through my insurance and called his office three times to book an appointment. Over the course of two weeks I never heard back even though I mentioned it was a 17-year-old who wanted a referral to go and talk to somebody. I just received a call back and was told not only does the doctor not see patients under the age of 18, which is fine my son turns 18 on the 29th, but he is getting out of insurances and becoming a cash only doctor. What a waste of time. 17 and he had to wait three weeks to get no help. This doctor should be ashamed of himself and his staff.

Absolute joke of a doctor on staff, I told him i had been to the hospital, was worried the issue…read morewas recurring; and instead of signing off on me getting tests which proved the illness last time I was there, they want to start me back from 0. Work up to a CT Scan with contrast by doing 2 other scans that cost 2000+ each. When we both know the CT Scan with contrast is what I need. Blatant medical laziness. They LOVE WASTING YOUR MONEY!!! Do not go here if you have a car that can make it to thousand oaks. Administrative staff was very kind.

I've been very happy with the doctors here, and my family has been going here for decades…read more However, getting someone on the phone is an ordeal. It's been so bad the last few years that I've actually driven to the office to talk to someone more than once. My latest call left me on hold for over 37 minutes. Once someone answered, they were very helpful, but it is very obvious that they need more help.

Dr. Ghanem is a delight to work with. He is professional, extremely knowledgeable and provides…read morehonest guidance. His office staff, Ruby and Eddie, are helpful beyond words. I recommend Dr. Ghanem without reservation. Be well!

Dr. Bassam Ghanem is a LITERAL LIFE SAVER. Stage IIIc Breast Cancer was no match for this cancer…read morewarrior. He kicked cancer's butt. Always checking in on every chemo treatment and every surgery (which most doctors do not). If you want someone who will tell it to you straight. If you want someone who is kind. If you want someone who is competent. If you want a cancer warrior, go see Dr. Ghanem.

A doctor that actually listens and cares? Yes please! A…read moredoctor that doesn't make you wait? Double yes please! A doctor whose entire staff is friendly and caring? Sign me up. Thank you to Patriot Family Medicine for a great experience and my new go-to office for all my future medical needs

I am currently giving this practice three stars, although I plan to give the doctor and staff…read moreanother opportunity before making a final judgment. My initial experience with Sam, the nurse practitioner, and the physician assistant was very pleasant. They were warm, professional, and made me feel optimistic that I had found a family practice where I could establish long-term care. Unfortunately, my experience changed after my laboratory results became available. A receptionist named Britney called me and immediately began discussing my results without first asking whether I was in a private place or prepared to receive medical information. I was at work and had to interrupt her and ask her to wait while I moved somewhere private. I had assumed she was calling only to schedule a follow-up appointment. I believe staff members discussing medical information should always confirm that the patient is able to speak privately before sharing results. When I returned for my follow-up appointment, there also appeared to be some confusion at the front desk. Although I had confirmed my appointment the previous day, the doctor stated that he had not known I was coming and had taken another patient before me. He apologized, but the delay made me late for work. Once I was called back, the process felt rushed. I was quickly directed onto the scale and then placed in a room with a medical student. I was not asked whether I was comfortable having a student participate in my appointment. The student repeatedly described my hormonal status in a way that did not match what I had previously been told, and our discussion about vitamin D supplementation felt dismissive rather than collaborative. I was also uncomfortable with the student shifting and rocking from side to side in my peripheral vision while the doctor discussed some concerning health information. That made an already stressful conversation more difficult. Later, when the doctor returned and spoke with me privately, the interaction was much more comfortable. He was pleasant, made eye contact, explained things more clearly, and ultimately did a good job addressing my concerns. I wish the receptionist had demonstrated a better understanding of patient privacy, that I had been asked for consent before a medical student joined the appointment, and that the visit had not felt so rushed. Staffing problems, scheduling confusion, and the absence of a manager may explain why the office was having a difficult day, but patients should not have to absorb the consequences. Overall, the doctor handled the appointment well toward the end, and my first visit with the other clinical staff had been positive. I spent considerable time researching family-practice physicians because I hoped to establish ongoing care here. For that reason, I am willing to give the doctor and the office another chance before deciding whether this practice is the right fit for me.

Dr. Dean is a phenomenal doctor. I've been seeing him for a few months and his front desk staff are…read morealways so kind to me. I don't know what the other reviews are saying...but I have had no issues. They are very loving and professional to me. You do have to call and leave a message but I have always received a call back. Dr. Dean is very thorough with his questions and during my initial visits and follow-up visits, he is very kind, thoughtful, and thorough with his questions. I was very open about my symptoms, and Dr. Dean and his team were open to multiple reasons why I may be feeling my symptoms and recommended some medication that finally provided relief for my GERD that I've been having for years. He does not always have openings for new patients but if you do get to have him as your doctor, you will not be disappointed.

Wonderful Doctor. He is very intelligent ,and kind …read more I feel we are very much blessed to have him as our Dr.

Very Nice Doctor. She took her time to speak with me. The Medical Assistants are helpful and if I…read moreleave a message they usually call me back within a few hours

I love Dr. Sadeghi!!! I have been coming to her for over a year now and she takes care of you like…read moreher own family. I have been very anxious about my health but she calms you down and helps you with everything. I love her!

I really liked Dr.Takeda. He was very kind and a good doctor. It was the staff that made me change…read moredoctors, unfortunately. There was no way to leave a message for Dr Takeda. Every time I tried on the patient portal, one of the staff would call me back. I guess that's just the way it works. I would have loved to actually spoken with him. I tried so many times. There was someone on the staff named Katie who was always condescending and hard to deal with. Outwardly a nice sounding voice but not kind or helpful. Had to go somewhere else because I could never get past her.

It is with a heavy heart that I write this 1 start review for Dr. Takeda and his office. If it were…read morepossible to leave a 0 star review, I would. I have been a patient of Dr. Takeda for over 10 years. For the past few years the quality of the staffers in his office have been sadly deteriorating. They no longer call to remind you of appointments. They don't do blood draws in the office. I have been trying to get my prescription refilled for the last 2 weeks. The "employees" who answer the phone are always overwhelmed. They place you on endless holds. They refuse to call you back. They are rude, unprofessional, unhelpful, and shouldn't be allowed within 100 feet of a healthcare facility. I would feel a deep guilt even sending my sworn enemy to this doctor's office.

Dr. Aliabadi has been watching out for the heart health of Dear Hubby and me both for over a…read moredecade. Though we each got there for different reasons, we appreciate how candid and professional Dr. Alabadi is, while also being easy to talk with; a rare combination in the doctoring game. He makes recommendations without scolding. He offers understanding to challenges that one might have with living situation, insurance, lifestyle concerns, and other aspects of life that can affect one's health. I've never felt judged there, which I can't always say with some other healthcare providers. We tend to make afternoon appointments, because I work full time, and it's less invasive to my work obligations. Yesterday they were running behind, which became understandable once we were called into an exam room. They have a new EMR (Electronic Medical Records) system, aided by AI, which means that the system handles a lot of the record logging, giving the doctor more time to focus on discussions with the patients, plus the physical exam. As this is new for them, there were a few minor glitches. I could tell how excited Dr. A is for this new development. Given how many patients he sees each day, an effective new tool should be very helpful to him. I appreciate the information he shared about options for medications for a condition I have to manage. DH will have some tests coming up that he hasn't had done for a long time. All good stuff in taking care of us, and we are grateful. Gave him a thumbs up on the re-design of the waiting room. They've embraced colorful artwork showing off the natural beauty, plus manmade architectural contributions, of Catalina Island. Very cheerful, and SoCal-appropriate.

I was initially seeing Dr. Hess over in suite 203 when I first became a patient. When he retired, I…read morechose Dr. Purmer as my new cardiologist. I have nothing to say but good things about him. I only see him every 6 months but he remembers details and is always so nice! Staff is incredible too. You will not be disappointed if you go here.