The staff is professional and courteous. Whenever I've needed anything, they've taken care of it…read moreright away. I'd rent from them again in a heartbeat!

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

Ronit and Karen Urman have taken excellent care of my needs in a variety of transactions and…read moreservices. First, Ronit helped lease my investment property. I tried to manage the property from out of state, when the responsibilities became too much, I was able to hire Ronit to manage it for a very reasonable monthly fee. Ronit and Karen helped my husband and me with the purchase of a property in the Coronado historic neighborhood in central Phoenix. The search and negotiation were challenging, and they were up to the task. Ronit also was our agent on the sale of our investment property. We received a cash offer above asking, with no inspections or contingencies. The sale was painless and very profitable. I highly recommend Ronit, Karen, and the Urman team. They offer concierge level service and I will continue to invest in real estate with the Urman's as my trusted advisors.

We are current tenants and are very grateful to work with Urman Enterprises. They are professional,…read morefriendly, and very attentive to our/the home's needs. Anything that goes wrong in the home is quickly attended to and fixed. Although we will eventually buy, we have appreciated the professionalism and comfort they have brought us in the crazy 2021-2022 rental market. You are in good hands with Urman Enterprises!

I rented 52nd Gateway from January 21 to January 26, 2025 with my 5 friends to attend the Barrett…read moreJackson Auction. The house was an extreme disappointment with 40+ safety and broken items starting with exposed wires in the front and rear yards, missing door hinges, scotch tape holding a chair leg, blood stains on bedsheets, piles of trash in the 3rd garage area, broken off swimming pool room door, exterior A/C unit with wires sticking out the top, patio support post rotted away at the bottom, toilet roll holders missing in all bathrooms, bugs in light fixtures, cold room with no heat whatsoever...the list goes on. After the first night our group was disgusted. We checked around but no large property was available at the last minute since we already paid in full and if we found another place didn't have the immediate funds to rent another place so we stuck it out, made a list of deficiencies with extensive photos and filed a Compensation Request Form online. To date there has been no response. A letter outlining the issues to Destination Arizona at the listed address of 7077 E. Marilyn Rd STE 130, Scottsdale AZ. was mailed. It was resent twice but came back "RETURN TO SENDER-VACANT UNABLE TO FORWARD" At this juncture I went to the website DestinationAZVacations.com to the chat. I saw the house,52nd Gateway, on the site. The chat response was they couldn't help with anything except booking. My last try will be to send our complaint to another address with the same name though it appears to be a residential single family home. If no response I will contact VRBO with my serious complaint. I am a VRBO Premier Host in Florida and would be ashamed to rent a house in such poor condition.

From the owner: Why pay 20-30% for Vacation Rental Management?? Local Management Company Specializing in Vacation…read moreRental Management. We offer local expertise and can help in all facets of the lucrative vacation rental investment market. Whether your looking to increase profits on a current vacation rental or want to learn about how to buy a new investment we can take you through step by step. The lowest rates in the industry combined with personal service make us very popular with our current client base. We manage a wide variety of homes from condominiums to multi million dollar homes. Proven track record of great investor returns. Call today for a free consultation.

We cannot say enough wonderful things about Alexia Olvera with Casago! She truly went above and…read morebeyond for our family when our vehicle unexpectedly broke down on the side of the highway. What could have been an incredibly stressful and overwhelming situation was made so much easier because of Alexia's kindness, professionalism, and willingness to help. She immediately stepped in, helped arrange a taxi for us, and facilitated our transportation all the way back to the resort. She made sure we were taken care of and didn't leave us trying to figure everything out on our own. Her level of customer service was exceptional and far exceeded our expectations. It is rare to encounter someone who genuinely cares this much about the people they are helping, especially in an unexpected situation like this. Alexia turned a very difficult moment into a much more manageable experience, and we are incredibly grateful for everything she did for us. Alexia is an incredible asset to Casago, and she absolutely deserves to be recognized for her outstanding service. Thank you so much, Alexia, for your kindness, compassion, and for going above and beyond for our family. We truly appreciate you!

I rented a beach house through this company I Lincoln City oregon. The worst experience ever The…read morehome was not available until 5:30 when check in was 4:00. The automated system gave nonsense answers. There was old food in oven, a broken chair upstairs and the fan intended to cool the area was not working right. Made loud clanking noise in spite of my efforts to locate the manager to report issues and request a late check out, I never saw a person once the cleaning lady left When someone from Expedia or Verbo finally was able to get a response to my request for a late check out due to their delay when we checked in, the company refused my request. I have had better service at a Motel 6 and did not pay over $1,000 per night. I wish I had researched this company prior to renting. I have now found that sites like Yelp and Reddit show poor reviews regarding maintenance, cleanliness, frustrating communications and broken items. Check it out, and believe what you read! Irene Gilbert Ott.irene@frontier.com

I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

Kaila Videla is the new property manager for my rental home managed by Fort Lowell Realty. She is…read morethe 3rd PM in three years, effective July 2026. She immediately "sprung into action" by asserting her authority, harassing and blaming the tenant for decisions that were made by the former property manager. I've had an open dialogue with the home owner and the former PM about my financial difficulties. The owner and former PM had graciously made concessions to work with me and had verbally and in writing agreed to waive the 5-day notice fee and late fees. They're aware I'm a domestic violence survivor. Additionally, the former PM did not enforce or collect the late fees for months. This pattern of failing to enforce the fees created a waiver or modified acceptance of the lease. I understand it was an inconvenience to the owner and the PM, but I was grateful for the assistance. All parties involved are aware that this is the rental home I moved to, post-divorce after my ex-husband had me removed from our marital home in an illegal manner. The threat of homelessness is a very real and terrifying repercussion that most survivors have had to endure while married and after. I'm working hard to build my life back up, but the process can be slow. I explained to Kaila Videla that she could not enforce and retroactively charge the late fees and that going forward she would have to enforce the terms of the lease regarding fees. I'm also a licensed realtor and am familiar with the Landlord Tenant Act as all realtors who work in property management should be. I tried to communicate in writing, verbally and via text to Kaila Videla. She was callous, uncaring and adamant in her pursuit to collect fees. It was unusual and appeared to be a personal vendetta for her, for whatever reason. I asked to speak to Fort Lowell's attorneys because I was going to communicate and share all of the text messages and emails the owner and former PM had sent. As a compromise, I asked Kaila to take the fees from my $2,400 security deposit because I needed her to cease harassing me with actions that I knew were unlawful. She then turned off my ability to pay the remainder of July's rent. Then I couldn't pay August rent. I attempted to communicate with her and work something out. By the end of August, the owner had waited over 50 days for a rent payment. Then I received a complaint from the courts with a court date within the next 3 business days. Kaila, Fort Lowell and their attorneys had combined 12 months of late fees, past due rent, attorney's fees, court fees for a sum of around $6,700 and more. That did not include September's rent which was quickly becoming due in days. I was in a state of panic and had no choice, but to retain an attorney. He looked at the complaint and immediately questioned the $6,700 in charges. "How much is your rent?" I told him that was a sum including retroactive late charges. It took 30 seconds before he said, "They're trying to be sneaky, this judge caps late fees at $300." Fort Lowell was trying to charge me almost 6x that amount in fees. I was so grateful for my attorney, but Fort Lowell, Kaila and their attorneys still pressed me to compromise. I just needed it to be over. I was so stressed out, the thought of homeless, I was scared for me and my two dogs. My lease is up 11/30/26. They tried to get me to agree to vacate 9/30, giving me less than 30 days to find a new place and move in a frenzy. I compromised by agreeing to move by 10/31/26 only because I was intimidated and my nervous system could not withstand much more. In the end, I paid Fort Lowell zero dollars in late fees. The homeowner had to wait over 60 days for a rent payment. I'm not sure how he continues to have faith in their services. I was penalized by having to vacate the lease early because of the actions and decisions of their employees. Taking me to court was nothing more than an exercise in more trauma initiated by Kaila Videla. Kaila is a newly licensed realtor. I would tread lightly and strongly caution against appearing biased or discriminatory. I still do not understand her relentless pursuit of the late fees, but I do take pause being that I am a woman of color. As a licensed realtor we are held at a higher standard. Perhaps brush up with another fair housing course, Kaila. Statistically, most domestic violence survivors lack family support and resources. That is my situation, also. I'm grateful for my attorney and hope we have all learned something.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Brian has been both a property manager and realtor for my family. He is a true professional by…read morebeing hard working, patient, knowledgeable, responsive and resourceful. He also always finds the best tenants. I highly recommend him, you won't find a better person for the job.

Thanks to my realtor Brian I'm now a homeowner. I can't say enough about the great buying…read moreexperience Brian presented and how he took care of me every step of the way making this experience a breeze. Brian is very knowledgeable and is a problem solver. This man comes up with solutions to anything. Seriously he's your guy. Thanks Brian.

I have been using Joe Maggiore for the past year to manage my rental home in the East Valley…read more It was the 1st time that I had ever worked with a property manager, as I had always done it by myself. From the start, Joe was very hands on and involved. He takes care of everything for me, tenant relations, maintenance and repair of my home and it's appliances, landscaping needs, HOA dues, etc. I receive monthly updates about my rental, so I am always kept in the loop as to what is going on, never leaving me with questions. Joe Maggiore truly provides me with COMPLETE property management service. I have been so pleased with the service that Joe has provided, that I will be looking to use his services as my Property Manager and as my Realtor for the next rental property that I will be looking to purchase in the spring.

Joe has been my property manager for over 4 years. We have been extremely happy with the service we…read morehave received. We have had excellent tenants with Joe that have never missed a payment and maintain our property. We have and will continue to recommend him to anyone who needs a property manager.

My children and I had to purchase a small heater and heated blankets... and camp in one of the…read morebedrooms... because you don't know your homes! Moved in late on a Thursday afternoon, around 3pm. There was already water and electricity to the townhome we leased, so before we left to retrieve items from storage, I set both heaters to 72 degrees because it was 64 degrees inside the townhome. While we were at my storage unit sorting through items we would need until we could get a UHaul to move our household items, I contacted Duke Energy and the local water company to schedule to have accounts transferred to my name; I had to look this information up online as it was not provided to me. I was told by a co-worker that most homes in my area are heated with natural gas, so I called Piedmont Natural Gas (another story of its own) and other natural gas companies - they don't service my address (so I'm told). I called ARP and was told that Duke Energy was who I needed to call for heat. So I called Duke Energy again...I was told they don't provide natural gas. So, naturally, I assumed that my townhome is heated through electricity. I have never lived in a home that uses natural gas, so I didn't know what to look for or how to tell. Upon our return home at around 730-800pm, the house was at 63 degrees - I called my agent (who lives in MI) and she tried to help me out, she didn't know either. Then I called my co-worker and he asked me to look at a few things and we figured out that heat to my townhome was supposed to be via natural gas. Too late to do anything about it, gas company was closed! So we had added and unnecessary expenses to be made - we had to purchase a small room heater and a couple of heating blankets, then camped out in one of the smaller rooms to stay warm. The next day (Friday), my agent called ARP and she was also told that Duke Energy is who we needed to call for heat. Needless to say, I was getting rather annoyed. I called Piedmont Natural Gas again, and to my surprise, was told that they in fact service my address (again, another story of its own) - and scheduled me for Monday...there was no way to get someone to my residence until MONDAY. So Friday morning we woke up to 63 degrees...Saturday morning we woke up to 53 degrees...Sunday morning we woke up to 57 degrees...and Monday morning we woke up to 59 degrees. We had to layer up INSIDE our homes, as if we were outside. We have only had to use our heater twice since, because the weather has been in the 70's (both inside and outside my home). All because ARP didn't know their product!

Update to previous review. AmRes had a contractor come out to the house tonight around 6:30 pm and…read morehe did repair the A/C Unit. Am still very disappointed with the answering service because I feel that this all started with their lack of response. Thank you again!