FAIR AND HONEST!!! Jim and his crew take good care, do quality work, go above and beyond to…read moreprioritize EVERYONE who comes in with an issue. They did suspension work, brakes, and tires all with great care, service, attention to detail, and exceptional pricing. This is my go to shop!

asked them to fix a tire they fixed it but not to long after it went flat again. The tire was fixed…read more3 times they told me it's my rim I wish they told me that the first time . Charging me 20$ each time . I bought new tires and rims only to find out the rims needed to b wire brush down. Never again

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.

I've purchased two sets of Nokian Tires for my Jeep and Subaru - awesome tires in the snow/rain/dry…read moreroad conditions. The guys here are first rate - no bs add-ons like every other tire shop. After the big snowstorm, my car was vibrating/shaking when I hit speeds of 35+. Stopped in to ask them if they could help - they told me the cause was ice/snow trapped in the wheel well and to simply get a car wash. If only all car issues were remedied by a car wash! Their honesty and dedication to customer satisfaction is unparalleled. If you're not buying your tires here, you are missing out!

Today was the second time that I've bought tires from these guys and left with the tire sensors…read moreIMMEDIATELY not working properly and then I have to pay to replace them. I won't be going back there. This hasn't happened anywhere else

Fantastic service, super nice, and very accommodating! I called ahead to get my kid's tires…read morebalanced due to a noticeable shimmy, having never been a customer. Manager said, come on in, anytime, despite my wanting to make an appointment. Next day, I show up at 11:30a, said I was the guy who called asking to make an appointment for a balancing. All of the staff were at max capacity, and manger was looking a bit frazzled. Manager recognized me by my intro. I said, "I'll bet you wish you.." and he finished my sentence: "wished I hadn't told you to come in anytime?" We both chuckled, and he said, "let me see what I can do." He popped his head into the shop, and within seconds, said, "I've got you." Fifteen minutes later, a tech popped out of the shop and asked if my wheels had EVER been balanced, because there was no sign of any weights ever having been there (alloy rims). I said that I was surprised, because Costco had done the install six years earlier, and I had never had problems with their work before. Needless to say, they now ride super smooth, and I have complete respect for the manager and technicians. Highly recommend.

DO not get your tires changed over there as they went up 110% today Dec(my fault not asking)23…read more2025.i have opened up about them on every social media site I can.total disrespect for a long time customer!New faces there = very bad people!

I made an appointment online to have a tire repaired, something that was under the Town Fair…read morewarranty that I bought along with four new tires about a year ago. The warranty is impressive until you end up waiting two hours for what was a minor repair, and you are told when you check in (with an appointment remember) that they will "squeeze you in". Their waiting area is abominable, with a huge puddle of water coming from a pipe and about 8 people closely arranged around you in age old chairs. It was cold and uncomfortable and only made the long wait more irritating. To be clear, when you make an appointment online, there's a disclaimer saying it could be up to an hour before they start work on your car. Scratching your head yet? So, after one hour, I saw my car was right where I parked it an hour previous. Spoke to a nice young man who apologized and said it was next in line 45 minutes later I saw the car had been obviously moved back to its original spot so it was finished, but no one had informed me. I was shaking my head by this point and just wanted to get out of there. A different guy who immediately had the stink eye going on shrugged and offered no apology for the wait, just showed me a tire sensor that had been replaced. When I asked him to explain, he didn't have a model handy to show me what it was, but said we needed to "cash out'. For a warranty repair? He was no fan of mine so he refused to look at me and said labor wasn't included. I never raised my voice but stated the obvious: so I paid for a warranty for my $1,200 purchase and it doesn't include labor? He played dumb so I said that was ridiculous at which point he muttered that he'd cover the labor cost, a whopping $14!! In review, a tire sensor took 2 hours to get to and apparently needed 5 minutes of labor and, after such a delay, I just needed an apology and perhaps say up front. "My bad. I'll throw in the labor cost." As I l left I just said "this place sucks". It really really does. I'd rather go to Goodyear or Firestone who take me right in and perhaps charge me $25 but I'm home within an hour and feel like it was worth my time.

EXCELLENT CUSTOMER SERVICE! Folks, it's TFT, they are gonna be busy with phones and in-shop…read morecustomers but they've never made me feel like an inconvenience. Today I had a puncture on my new tires bought in May from TFT. Coope, Byron and the tech team had me in and out in a couple hours if that. Yes, you can buy tires at Walmart or other stores, but I for one encourage you to go see the TFT team in Norwich. They will take care of you and stand behind thier products and services. WHO BEATS TFT? NOOO BODY!

Friendly staff Easy to get service…read moreGood results Quick response Accurate work Convenient location

Can't say thank you enough for the quick and wonderful service I received today…read more I'm not from around the area and waited until the last minute to get my emissions done. They gave me great directions to get there and were so kind and understanding. I can really appreciate that these days. I'll be back!

Several flags. They should've known a fuel pump shouldn't cost $900, and blamed the "supplier"? I…read moregot a "discount" when pushed back. I don't know if the supplier was over charging or City. Got defensive asking questions and noted it was inconvenient. Pleasant enough people, my vehicle was fixed but definitely not looking out for your interest. They're not looking for long term business. I'm looking for another mechanic.

The guys at City Tire are great. You always know how good a business is when something goes wrong…read more I purchased an expensive set of tires from them with a 80 thousand mile rating. I only got 30 thousand before there was no tread on them. Won't name the tire company but apparently they had lots of problems with this particular tire. John and his crew made this situation right for me. I have been going the City Tire for 20 years, and due to their customer service and commitment to having happy customers will be a local customer for many more years to come.

Super friendly and so helpful. I have been doing busy here for over five years. I purchase all my…read morepropane needs, right here. They charge by the pound, not the tank size. Very fair and honest group. They have been around like forever. Buy your propane here. Denniz S Groton

They balanced my tires and now my ride is super smooth. Thanks. They got my car in quickly and had…read morethe job done in a couple hours.

I love Walmart Autocare Centers for oil changes. They are a good value, the staff are helpful and…read morethey have a variety of affordable options for oil changes.

Very good service, fair pricing. Always a straight answer…read more Very good owner/manager and great mechanics. They do all kinds of repairs. From tires to tune ups. It's the place I'd send family and friends.

Reliable & Great workmanship!! Making an appointment was easy with them scheduling me within a day…read moreto get my tires put on!!