I have always had helpful Amazing Service .From Millbrae medical supplies I have been customer with…read morethem for many years NOW! Hands Down Excellent Customer Services. PS: I come from background on Customer service how to stay front of your competitors

We have been using this company for a very long time. Excellent service. I would recommend the…read morecompany to anyone who is looking for medical supplies.

What a great experience in spite of a bad accident that necessitated a wheelchair for a family…read moremember. I spoke with an extremely kind and very knowledgeable woman who helped me quickly and showed me how it came apart to fit in my trunk. This place also had so many healthcare items that should there be a need to get some, I go there first.

The owner will bend over backwards to Help you find the…read moreappropriate supplies for you.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

The reason we go to the expense of these devices is because they're crucial to the mobility of our…read moreelders. In our experience it's taken months to get it fixed and is still inoperable. As such, our elder is severly restricted. Customer service is non responsive to explain the delay.

I really enjoy the service here. They receive the information from the Dr and they made sure…read moreeverything got correctly . Great service!

I had quite a few issues with the patient billing department at Sleep Quest. Upon receiving my…read moreequipment, I received frequent notices to purchase more equipment from them. I ignored them until I needed to change my masks. I requested new masks and then was asked to return my uopenend masks even though I had already paid for them. After a week they started billing me from the unopenend masks and I subsequrently returned them immediately. The office was in San Carlos where I live but they would not let my return them in person and insisted I pay fees to return them for shipping what was about 3 miles distance from my home. The equipment still did not work well so I requested to return the entire sleep aid equipment. I tried to again return the equipment but the customer service agent would not return my call and this resulted in more charges for keeping the equipment. On top of these unfair charges I was asked again, not to pay $20 to return the equipment to an office that was only 3 miles away. Thru out the ordeal the customer service team was not helpful and would not return my emails in a timely manner. I recommend instead of renting your equipment from SleepQuest to rent from Advanced Sleep Medicine Services, Apnix Sleep Diagnostics, and Fusion Sleep.

David came out the same day I called. Who does that? I have…read morea stair lift I use every day. He had it fixed in 20 minutes. Thanks for the great service. If you need this type of work done, call this company.

Rollin fixed our elevator after their competitors had failed three times to repair. David and…read moreAlfredo are exceptional, considerate and a pleasure to have onsite. Thank you - feels like a miracle to have the elevator working again!

Repair process was easy and the product came back working properly. We are highly satisfied.read more

I sent in a carestream 3600 for a loose cable. Less than a week it was back in the office working…read moreperfectly. Great service and value! Highly recommend!

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

Listen to me never call these bozos they are useless. If you need your wheelchair it would be…read morebetter to call Hitler. Complete nincompoops. 3 weeks still waiting with nothing to show for it. Invacare the manufacturer is worse they act all helpful and do nothing. It makes me puke. I am a disabled American veteran I might as well be a damned Martian.